EcowoodwearReviews 

78
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, often highlighting the stunning appearance and unique design of the watches and their beautiful wooden packaging. Many people appreciate the personalized and attentive customer service, noting the company's responsiveness and willingness to resolve issues, which contributes to a stress-free and enjoyable experience. The overall ordering process is described as easy and wonderful, with many reviewers expressing satisfaction with the product exceeding their expectations and recommending the company to others. However, some customers experienced longer than expected delivery times, with products sometimes arriving later than anticipated. A few reviewers also noted that the watches, despite being described as crafted from wood, contained minimal wood and felt plasticky, or had issues with the engraving being too small or half missing. Additionally, some people found the watches susceptible to condensation when exposed to water, even with careful use, and some experienced issues with the watch band breaking.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its unique design, quality, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the unique design, craftsmanship, and... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the ordering... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many reporting that their orders... See more

Customer service

People report positive experiences with customer service, often describing it as the best they have ever... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely stunning craftsmanship and quality of both the watch and presentation box. The regular updates from the company regarding delivery were above and beyond. Couldn’t be more impressed with my... See more

Company replied

Rated 5 out of 5 stars

I cannot be more complimentary of this company. I bought the watch for my bestie and she absolutely loves it (now I’m jealous because I want one!) I emailed them about the watch and they responded wi... See more

Company replied

Rated 5 out of 5 stars

I brought the watch for my husband for Christmas. It arrived in plenty of time and looked stunning. I was slightly concerned ordering off a website as my husband has quite large wrists and struggle to... See more

Company replied

Rated 5 out of 5 stars

Unfortunately I had to contact Ben about the engraving on the bracelet I ordered. Emails were answered promptly and politely and a new bracelet has arrived with the correct engraving. The bracelets a... See more


Company details

  1. Clock Watch Maker

Written by the company

🔥 EcoWoodWear – Not Just a Watch. A Statement. At EcoWoodWear, we don't just sell watches – we sell identity. Crafted from real wood and built to stand out, our timepieces are made for those who move different. Inspired by nature, designed to elevate your style. Our mission? To bring premium, bold wooden watches to the scene – without the crazy price tag. Every piece is lightweight, eco-conscious, and guaranteed to turn heads. Wear something they’ll remember. Wear EcoWoodWear.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

78 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(78)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful product, lovely people

The people behind this company are wonderful humans who absolutely go out of their way to ensure you receive a beautiful, handcrafted product. Plus they have the patience of saints!

19 December 2025
Unprompted review
Ecowoodwear logo

Reply from Ecowoodwear

Hi Lisa,

I’m really sorry to read this, and I completely understand why you’re disappointed. Receiving a gift that doesn’t meet expectations especially after waiting weeks is incredibly upsetting, and the engraving issue you mention is absolutely not acceptable.

If part of the engraving is missing or incorrect, that is fully on us. This is not the standard we aim for, and I genuinely apologise for the experience you’ve had.

I would really like the chance to make this right for you. Please reach out to us directly at our support email with your order number so we can look at a proper solution together, whether that’s a replacement, correction, or another fair resolution. You won’t be ignored or brushed off.

Thank you for taking the time to share your feedback. Even when it’s hard to read, it helps us do better.

- Ben

Rated 5 out of 5 stars

Delivery took a little longer than…

Delivery took a little longer than expected but it is just before Christmas so not a problem. and omg it looks stunning both the watch and box my son will love this on his birthday now to choose one for son number 2 would 1000% recommend to anyone

16 December 2025
Unprompted review
Ecowoodwear logo

Reply from Ecowoodwear

Hi Penni,

Thank you for your understanding and for such a kind review. You’re absolutely right, this time of year can cause delays, and we really appreciate your patience. I’m so glad to hear that both the watch and the box look stunning and that your son will love it. Good luck choosing one for son number two, I’ll be happy to help if you need any advice.

Best regards,
Ben

Rated 5 out of 5 stars

Absolutely amazing customer service and…

Absolutely amazing customer service and support. My husband’s watch arrived in plenty of time, and it was even more impressive in person! Absolutely worth every dollar, and the customer service is top notch! Will be ordering more!

13 December 2025
Unprompted review
Ecowoodwear logo

Reply from Ecowoodwear

Hi Sheena,

Thank you so much for this incredibly kind review. It truly means a lot to us. I’m really happy to hear that your husband’s watch arrived on time and that it exceeded your expectations in person. Knowing it was worth every dollar and that you felt well supported makes all the hard work worthwhile.

We’d love to welcome you back anytime, and thank you again for taking the time to share your experience.

Rated 4 out of 5 stars

I really love the product that i…

I really love the product that i purchased and would recommend to a friend if they were looking for a gift that was a little different and unique at the same time.

12 December 2025
Unprompted review
Ecowoodwear logo

Reply from Ecowoodwear

Hi Amanda,

Thank you so much for your lovely words. It means a lot to hear that you really love your watch and that you’d recommend us to a friend, that’s the highest compliment we can receive.

We’re so glad you chose something unique and meaningful, and we hope it brings a smile every time it’s worn.

If you ever need anything or have questions in the future, I’m always here to help.

Warm regards,
Eco Wood Wear Support

Rated 5 out of 5 stars

Absolutely stunning craftsmanship

Absolutely stunning craftsmanship and quality of both the watch and presentation box. The regular updates from the company regarding delivery were above and beyond. Couldn’t be more impressed with my experience. Best online retailer I’ve had the pleasure of dealing with. My partner is going to be blown away by his watch! Thank you Ecowood team!

11 December 2025
Unprompted review
Ecowoodwear logo

Reply from Ecowoodwear

Hi Kathy,

Thank you so much for your beautiful review. it truly made our whole team smile. We put a lot of love into every watch and presentation box, so hearing that the craftsmanship impressed you means the world to us.

I’m also really happy that the delivery updates made your experience smooth. Your partner is going to be blown away by the watch, and it means a lot that you chose us for such a special gift.

Thank you again for your kindness and trust.
Wishing you a wonderful Christmas!

Warm regards,
Eco Wood Wear Support

Rated 5 out of 5 stars

Very nice customer service 👌

Very nice customer service 👌. The watch I've bought is just brilliant. I love it. Comes in a very nice wooden box aswell. Definitely recommend this company🙌

26 November 2025
Unprompted review
Ecowoodwear logo

Reply from Ecowoodwear

Hi Lena,

Thank you so much for your kind words. I’m really happy to hear you love the watch and the wooden box as well. It means a lot to us that you took the time to share your experience.

If you ever need anything or have questions in the future, I’m always here to help.

Warm regards,
Ben

Rated 5 out of 5 stars

Claims to be handmade but ships from China

Update 04/12 - The watch arrived and my worries were entirely unfounded. I ordered the Abore Blue and it's a great looking watch, the blue and the wood compliment each other incredibly well and it has a nice weight to it too.

It also comes in a very nice solid feeling two tone wooden box with brass fittings. I would definitely recommend them if you're on the lookout for a wooden watch.

Original review 26/11
The site says the company started in Denmark, has a nice photo of a shopfront and offers free shipping. I recently received my order and shipping confirmation and it's being shipped from china of which there is no mention of on their site.

I'll update this review when my watch arrives to say if it matches what they claim to be selling or is just overpriced Chinese junk.

26 November 2025
Unprompted review
Ecowoodwear logo

Reply from Ecowoodwear

Hi Adam,
Thank you for sharing your feedback and for placing an order with us. We understand your concern and we are here to help.

Your watch has already been shipped and is currently on its way. Our logistics process uses international fulfillment to ensure that every order is handled quickly and efficiently, which is why your tracking may show an overseas dispatch.

Once your watch arrives, we are confident you will be satisfied with the quality. If you have any questions during the delivery, please feel free to contact our support team at any time.

We appreciate your patience and look forward to your updated experience once the watch has been delivered.

Rated 5 out of 5 stars

Better than expected

It arrived as expected and the watch was better than I imagined

4 November 2025
Unprompted review
Ecowoodwear logo

Reply from Ecowoodwear

Hi Kristy,

That’s so great to hear! We’re thrilled the watch exceeded your expectations — thank you for taking the time to share your experience. 😊

Warm regards,
Ben
Eco Wood Wear

Rated 5 out of 5 stars

Good time for delivery beautiful product

Good time for delivery beautiful product

10 October 2025
Unprompted review
Ecowoodwear logo

Reply from Ecowoodwear

Hi Melody,

Thank you so much for your kind words 🌱 We’re happy to hear the watch arrived on time and that you love the product!

Best wishes,
Ben&Emma

Rated 5 out of 5 stars

Awesome company

I cannot be more complimentary of this company. I bought the watch for my bestie and she absolutely loves it (now I’m jealous because I want one!)
I emailed them about the watch and they responded within an hour and were very polite and courteous and resolved my query immediately. Trust me you won’t be disappointed if you order from these lovely guys. Thank you

7 October 2025
Unprompted review
Ecowoodwear logo

Reply from Ecowoodwear

Hi Kerry,

Wow, thank you so much for your amazing words! Reading this truly made our day. We’re so happy your bestie loves the watch — and we think you definitely deserve one too 😉 Your kind words about our service mean a lot to us.

Thanks again for taking the time to share your experience it really motivates our small team to keep doing what we do

Warm regards
Ben/Emma
Eco Wood Wear

Rated 5 out of 5 stars

Excellent communication

Excellent communication.
Fast delivery, and the product is outstanding. Extremely happy with my experience and would highly recommend to anyone.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service is fantastic.

The watch was delivered as advertised. It is an unique and beautiful watch. It took some care for me to adjust the band using the simple tool that came with it but once I got the hang of it, adjusting the band was easy.
I was a bit concerned ordering a watch from overseas as this was my first time. But I was relieved when they contacted me and ensured that I can track the delivery process.
Because it is made of wood, I wondered how it would fare when exposed to water. I was careful that I did not shower with it on or go swimming etc. But when I was washing my dishes (with care) where the watch was never submerged, even this action caused the watch to condense under the watch case. The condensation would not go away. I emailed Ecowoodwear and Ben immediately responded back.
After a bit of back and forth with them trying to understand how I used the watch along with a photo of the damaged watch, they sent me a replacement watch. Now, that is great service! They are a legit company with great customer service. I would buy from them again.
But these wooden watches are not meant to be exposed to water, so even walking in the rain or light washing dishes can be damaging to the watch so extreme care needs to be taken when wearing the watch. Just think of it as a piece of art work that you don't want to expose with water and you should be fine.
Thank you Ben and team!

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Replacement bracelet

Unfortunately I had to contact Ben about the engraving on the bracelet I ordered. Emails were answered promptly and politely and a new bracelet has arrived with the correct engraving. The bracelets are so beautiful and I would definitely recommend this company.
Sometimes things happen but the mark of a good company is how they handle issues like this. They were so apologetic and sent us our new bracelet quickly and without any fuss. Thank you Ben and Emma 🌟🌟🌟🌟🌟

28 August 2025
Unprompted review
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