Choice Hotels Reviews 

Prineville, Oregon

Do not stay! Horrible staff all the way! The only respect I was shown was by the room service lady and the maintenance fellow. I was accused of smoking a cigarette in the room and interrogated like a criminal the first night out of the 3 day stay. I was threatened with a $150 fine which was dropped after I got angry for the false accusation.

We asked for a little extra time to leave once they asked us if we were gone near 30 minutes late after checkout time (we were told we could take our time). We called the front desk to see how much time we could take and I explained my buddy's mental situation. We were told we could have one hour to shower and finish packing. My friend is a homeless Vietnam Veteran and 100% disabled, he has PTSD and a fragile mentality, his comfort animal and I help him with his sanity. It was a hard day for him already so we were trying to hurry and keep him calm. 10 minutes goes by and someone tells us we have 10 minutes to get off the property.

We were rushed and his mental state was screwed up already; they definitely made it worse. They turned my friend's gun into the police which he forgot because of being rushed. My friend went to jail for a warrant that wasn't even in the police records for a case that was dropped in 2018. I was detained just because my name is common and they thought I was somebody else. I was released after verification, we were both publicly humiliated and they stole our property.

I left my laptop cord plugged in and he left a bag of expensive hygiene stuff. We tried to get our stuff back and "they couldn't find it" and we were treated like dim wits. They said "why don't you be more organized the next time stay with us..." Like we'd ever come back.

Terrible situation, my friend is having heart problems now. They're definitely part of the evil people in America, very cruel and this is far from over.

If you are having a hard time, do not stay unless you want to feel suicidal. To even get the false advertised price you have to book the trip through Choice and listen to someone pressure you into booking a trip with Blue Green.

The stay was a total nightmare, beyond a waste of money and definitely took some days off of our life clocks. I can't believe this is a business it's a racket. I've stay in many hotels, I wouldn't recommend my worst enemy to deal with that dump.

I booked a room through expedia. Never do that. I was econolodge biltmore Ashville, NC. When I arrived I went to the room and it was disgusting. Dirty linens, dirty furniture, holes in the door and there was construction going on around the building which included the stairs right by our room. I could NOT stay in that filth. They are refusing my rfund and expedia is not helping in any way.

I would give no Star but Trustpilot makes you be nice! I requested and earlier check in because I flight landed middle day and would have nowhere to put my luggage. The request went unanswered and they did not answer the phone. I get her to the rudest person I have ever meet I my life. I don't know how this woman has ot keeps a job with the public but she needs to be fired. I showed up earlier because she said I maybe able to get you a room after 2pm. I ask simple follow up question because I booked a whirl pool room and that cost extra so I wanted to know if that what she meant instead a got she wolf and more attitude than all of the west side of Chicago. I don't even care what the room looks like at this point! I just want people like her to know you don't get reward for bad behavior

We stayed at the Econo lodge in Greensboro NC, on Seneca St. It was the most disgusting facility I have ever been in. The first room that I was shown had a bedspread with holes and the room smelled like stale cigarettes'. The second room had 3 pillows and one pillow had no pillow case. The roaches were not shy and could not sleep for fear of them crawling on me.
The area looked like a home for the homeless. It is not a Choice place to stay. People were just hanging out. I was concerned about parking my car. I was happy when morning came and we could get away from there.

Econo Lodge in Jackson Tennessee on bypass. Do not trust them with your credit card number or any financial information. If you must stay there use a prepaid card. Otherwise you won't have any thing left on your card. The owner is rude and violent. Someone there used my information to book 14 nights. Emptied my money.

Shame on Choice Hotels having such a disgraceful motel in their program!The Econo Lodge Great Barrington, MA, This place was disgusting in all aspects! We were told upon check in that they were completely booked, yet no one other car in the lot! The bathroom looked like they used the mop from the floor on the walls, the toilet was filthy, the floor looked like it had never been vacuumed and the fridge smelled of rotten food!!! When we complained about the rooms filth they offered us a room upstairs! This room was just as bad if not worse, and when we said that the woman took literally took the keys out of my friends hand before we realized what happened and told us to go somewhere else! So now we've already paid for a room that they refused to refund and then refused to give our room keys back!!!! Now we had to find another hotel, (not that we would have stayed there anyway,) but it was already after 4 and they were just awful about the whole situation! Stay anywhere but here!!!!! I've contacted the Better Business Bureau and filed a detailed complaint as well!!!

This place is a joke me and my husband came here to stay for a week an everyday has been something different. Their is never anybody at the front desk we have locked 🔒 out of our room all night 🌙 because of nobody being at the front desk there is a number on the door but when we called it goes straight to voicemail an of course no refunds no wonder because the place is such a dump

I booked a room at the downtown Albuquerque econo Lodge through hotels.com but canceled well within the cancellation window. I contacted hotels.com when I was billed for this room and they contacted the econo Lodge and was told that they would not refund the money. That was the last $61 I had in my checking account and now I have no money to eat on for the next 8 days and as a senior citizen that is not any fun. I will never stay at another econo Lodge as long as I live.

Excellent management in Pagosa Springs, Colorado. Clean and well maintained. Good location. Friendly service.

Experience was a good experience the staff and service was very nice and attentive toward our every need I recommend if you visit Lavonia this is the hotel to pick whether his pleasure business either way you'll be taken care of very very good people

We came to town for an event as athletes and were very pleased with the hospitality we were given at the EconoLodge. They are always quick to help you with any of your needs. I would definitely come back and suggest it to future people looking to stay in Lethbridge.

Before I check in at the EconoLodge at International Drive - Orlando/FL, I called and they told me that they will not charge for packages if I was already checked in. And 2 days after I checked in my package came, and they charged me, I ask for the manager, and the manager just told me If I don`t want to pay, I always have the option to cancel my orders where I bought it.

For 3 days they don't cleaned up the room, just mad the bed.

I would never recommend this hotel to anyone. The only thing that matters to then is money, nothing more.

I booked two rooms at Econo Lodge in Cortez, Colorado. Our family decided not to travel so I called our hotels to cancel all reservations. When I called Econo Lodge, they looked up my reservation and asked me if I wanted to cancel all reservations. I told them I did. However, Econo Lodge failed to tell me that I actually had 2 reservations for 4 rooms total on the same night. One booked through them and the other booked through getaroom.com. (I had forgotten about the getaroom reservation) Econo Lodge did not cancel the reservation made through getaroom nor did they inform me that I had a second reservation. Therefore, I was charged $230 for a reservation that I did not use.
I called Getaroom and was told to call the hotel. I called Choice Hotels and was told to call the Cortez Econo Lodge directly. I called Cortez Econo Lodge and was told to call Getaroom. Everybody gave me the run around. End the end, it should have been Econo Lodge in Cortez, Colorado who should have refunded my money. It is sad to me that they would take my money, even though we did not stay there. I feel it is unfair that Econo Lodge Cortez Colorado got something for nothing.
I understand they have a cancellation policy. But it was an honest mistake on my part for forgetting about the first reservation. And, I feel Econo Lodge should have told me (or asked me) about the other reservation.
I can only rate the hotel on their customer service because I did not have the chance to actually stay there.
My family are planning to take our original planned vacation but I will not be calling Econo Lodge in Cortez, Colorado. Excellent customer service is important to me so I will give my business to another hotel in the area.

An unhappy customer