Very poor communication. I ordered a pot on the 15th, there was no shipping update after 2 weeks. I called up to no answer or follow-up. Sent an email with no follow-up. Sent another email a week late... See more
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I ordered from this store but after nearly two weeks and a number of emails and calls, I had recieved no further communication beyond acknowledgement of my order. I emailed again, asking for a refund,... See more
Company replied
Scam. I got a confirmation email about my order 2 weeks ago and that's it. No reply to email , phone number you can call, is just an automatic message, saying write an email.
Company replied
I ordered a Scanpan Haptic Dutch oven but chose a wrong size, I called them to ask If i can exchange it for the bigger size, they changed it without any concern, Thank you so much.
2.4
Poor
21 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 68% of negative reviews
Typically takes over 1 month to reply
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Scam
Scam. I got a confirmation email about my order 2 weeks ago and that's it. No reply to email , phone number you can call, is just an automatic message, saying write an email.
3 June 2026
Unprompted review
Reply from Ecomstore
Hi there,
Sorry for the inconvenience. I cannot find any order under your name. If you could share your order number, and if it has not been delivered, we will give you a full refund. There have been some issues with a few of my customers, and we have replied to them, if they chose a refund, I have done that without any question. You can read some unsatisfied customers' reviews, and I accept that I have not been able to make 100% of my customers satisfied, but I have contacted them personally and given them a full refund. So in your case, if your order genuinely has not been delivered, please email us at info@ecomstore.co.nz or call 021 541 562, and we will give you a full refund. Unfortunately, I am unable to find any order under your name.
Very poor communication
Very poor communication. I ordered a pot on the 15th, there was no shipping update after 2 weeks. I called up to no answer or follow-up. Sent an email with no follow-up. Sent another email a week later threatening to report them to the commerce commission, suddenly I get a call back within the hour. Apparently my order was forgotten about in their workshop and now the pot I need was out of stock at the supplier. Got a full refund after much discussion. Unbelievably disappointed
4 June 2026
Unprompted review
Reply from Ecomstore
Hi Jimmy, I wanted to supply the items as you said in your email that you do not want refund but need the item but when raised the concern, we decided to give you full refund, We will not hold the payment unless customer is happy to wait. Sorry for the inconvenience and miscommunication.
Shoddy customer service
I ordered from this store but after nearly two weeks and a number of emails and calls, I had recieved no further communication beyond acknowledgement of my order. I emailed again, asking for a refund, and I posted an unfavorable review here on Trustpilot. After that, I finally got a text from the owner, saying the order could not be fulfilled, as it was out of stock and not available from the supplier. He said he had called me, but I couldn't find a record of a call from that number in my log. A simple response to my email to let me know he was working on it, would have helped maintain trust, instead of leaving me hanging wondering if I had been ripped off. The refund was processed very quickly and for that I am grateful.
2 June 2026
Unprompted review
Reply from Ecomstore
Hi Shelley,
Sorry for the inconvenience. I tried to contact you but could not reach you, and then I texted you. Unfortunately, the colour you ordered. We had the last two in stock, but we could not find them. We offered you another colour which was more expensive, but I offered it without any extra cost. However, you chose the refund, so we processed it. I really appreciate your honest feedback, and I understand your experience was not a good one. I apologise for that, and we will try to keep our inventory even more accurate to avoid future inconvenience.
No customer service
I ordered some items on the 10th of May, I still haven’t received anything, no tracking number.
I messaged them on the ecomstore website first, no answer then I tried to call, no answer and I finally emailed them to get reimbursed, no answer!
The customer service is none existant
19 May 2026
Unprompted review
Reply from Ecomstore
Hi Emilie,
Sorry for the inconvenience. As per our conversation, we have already informed the post to collect the parcel from you. I'll follow up on the status and will confirm the refund too any time next week. I promise we will give you a full refund and will organise a return at our own cost. Please allow us some time, I am doing my best, as organising a return is always a complicated one, but we will do that to make sure we are not leaving you with the parcel that you do not want anymore.
I ordered some items from Ecomstore on…
I ordered some items from Ecomstore on 14 April and have still not received my order on 12 May. The store assured me that it had been dispatched 2 week ago but it has not arrived. The Shop app which monitors progress is not showing anything.
After this review the guy phoned up and apologised for the delay saying that there has been an internal error and that the order was now in the post. Ā parcel arrived today but only contained one of the two items that I had ordered and not the ones that I needed the most. A very disappointing service from this company and I wouldn’t use them again.
12 May 2026
Unprompted review
Fast delivery
Fast delivery, great price and awesome stock pot. Happy customer, I'll be back :)
29 April 2026
Unprompted review
Not a scam after all 🤷♂️
Edit nearly 1 month later: I did receive my order, but unfortunately one item was incorrect. Did the many email and text msg dance again, did eventually receive replies, and I've now received everything I ordered. Painful at times, but def not a scam. Phew!
Edit 4 days later: I've just received a personal phone call from Ecomstore, advising they have a delayed supply time and that they are still working on supplying my order, for which I'm thankful. I should receive confirmation and despatch details later today 🤞. They also offered a full refund if I'd rather. So credit where it's due, good on them for getting back to me, albeit a bit late. Will confirm all as promised when my order has arrived.
Original: Wish I'd checked online first. Ordered a week ago, no dispatch update as yet, emailed to ask when I may get an update, no reply. Will give it a few more days. Bit pissed, really want these items.
21 April 2026
Unprompted review
Scam website.
Ordered some whisky glasses from this store. They never were sent.
Have sent multiple emails, and tried many times to contact them but simply no reply.
This site is a total scam.
20 April 2026
Unprompted review
Reply from Ecomstore
Hi Jade,
Sorry for the inconvenience. I’ve reviewed your order and can confirm it was delayed, I sincerely apologise for that.
I’ve checked with my team, and your order has now been processed and order has been delivered successfully as per tracking number.
https://www.nzpost.co.nz/tools/tracking?trackid=00894210392727243106
I also tried calling you and left a voicemail to confirm whether you’d still like the delivery or prefer a return with a full refund.
If you’re happy to proceed with the delivery, I’d like to offer free shipping and refund your shipping cost as an apology for the delay.
Please feel free to call me back or email us at info@ecomstore.co.nz, and I’ll resolve this for you as quickly as possible.
I order Vitamix tamper since last week…
I order Vitamix tamper wednesday at 1pm and confirmed my order, after how many days you dont receive any update about your order or atleast informing you that your order has been processed, just an email stating "Order Placed" I send email after 3days questioning update for the order but there is no reply, after 5days I send again 2 email just asking atleast any update but sitll no response. When I send again an email sending my proof of purchased that's the time they reply to my email and you have to wait again for another day for them to reply on your email. You have to push them if you want to ask for a refund and yeah they refunded me. This is my experience on this store which if you can see on their website in their contact us "Where here for you Monday to Sunday" And try contacting them on their number directing you to voicemail. reading to the comments here I think I do have same experience.
15 April 2026
Unprompted review
Reply from Ecomstore
Hi Wynard,
Sorry to hear about your experience.
I have reviewed your order history and would like to clarify that our standard delivery timeframe is 3–4 working days. You placed your order on 15 April at around 1 pm, so it was expected to be delivered within this timeframe.
As your order was being processed, there was no delivery confirmation on Thursday or Friday. You sent your first follow-up on Saturday, and due to the weekend, we were unable to respond immediately. You then contacted us again on Monday requesting a refund.
On Monday, I replied confirming that your order had been processed (within the 3 working days) and was expected for delivery the next day. However, as you requested a refund, we contacted the courier to stop the delivery and proceeded with the refund.
On Tuesday, we sent you a confirmation email and also shared my personal mobile number so you could reach us directly if needed.
We understand that waiting can be frustrating, but in this case, the order was still within the stated delivery timeframe. We responded to all your emails and processed a full refund promptly.
For future orders, we kindly recommend checking delivery timeframes carefully. If you require urgent or weekend delivery, please contact us before placing your order so we can assist accordingly.
We take all feedback seriously, unfortunately, in your case, you even did not allow us minimum delivery time and that is why could not do anything except process the full refund withing 3 working days after placing the order.
I ordered a Scanpan Haptic Dutch oven…
I ordered a Scanpan Haptic Dutch oven but chose a wrong size, I called them to ask If i can exchange it for the bigger size, they changed it without any concern, Thank you so much.
8 September 2025
Unprompted review
100% Recommend.
I received my delivery today safely, it was well packed. Recommend 100%.
30 March 2026
Unprompted review
Dont even bother buying off this…
Dont even bother buying off this outfit. paid money and nothing happened. 6 weeks later it took many emails before a totsaly different set of glasses turned up. dodgy and also notice that there is no phone number on website. spend your money elsewhere and this site should be closed down
1 May 2025
Unprompted review
Reply from Ecomstore
Hi Anthony, Sorry for the inconvenience you had, I would like to investigate it and if you can tell me the item was dispatched before your confirmation or without any your confirmation? if you can send an email to info@ecomstore.co.nz. I'll do my best to resolve it.
Absolute SCAM - I wish I had seen this site sooner
I wish I had seen this site sooner. I ordered $60 of products using Afterpay, I thought having Afterpay would mean it was a legit business. Luckily I have logged a dispute with Afterpay and have only paid $15 so far. I have had no response to any emails and no tracking information. After seeing the other reviews I don’t hold out much hope of ever getting a reply.
5 January 2026
Unprompted review
Reply from Ecomstore
Hi Emma, Sorry for the inconvenience, I have gone thru your order history and found you ordered " Joseph Joseph IW5 40L Liners 20 Pack" which was discontinued and your order was full refunded "$63.98"
Shocking service… placed an order and…
Shocking service… placed an order and got sent the incorrect product. Have tried phoning, emailed 3 times and messaged through their website contact form. No reply to anything.
15 January 2026
Unprompted review
Reply from Ecomstore
Hi Robynne,
I’ve checked our records but couldn’t find any order under your name or any recent purchase. If you believe you’ve placed an order, please email us at info@ecomstore.co.nz
with the details, and I’ll do my best to help resolve this.
If you’re waiting for a refund, kindly share your order number so I can look into it and ensure your full refund is processed.
Total Fraud, Avoid
It's telling that this is the second option that comes up on Google when you search this store. This is a total scam - when I saw the receipt without a delivery date I knew something was fishy. I order a NZD 399.00 item and it has just been "waiting for info" on Shop. I've emailed them 3 times now with no reply. This does not seem to be a legitimate business at all and I will be filing a business complaint. Others should do the same.
12 January 2026
Unprompted review
Reply from Ecomstore
Hi there,
We’re sorry to hear about your experience and understand your concern. However, we’d like to clarify a few points.
We did respond to your emails. Unfortunately the item " Cuisinart Cook Fresh Digital Glass Steamer " was out of stock and discontinued. As per your refund request, we proceeded with a full refund and also sent you a confirmation once it was processed.
After the refund was completed from our side, a dispute was raised with your bank requesting another refund. We have already provided proof to the bank that the refund was successfully processed, and a duplicate refund is not possible.
If you still have any concerns, please feel free to contact us directly we’re always happy to help.
SCAM
I should have read these reviews before ordering but I was so happy to finally find the items I wanted I just ordered them without checking! This is a SCAM website. DO NOT ORDER from it. It's also linked to HOMEWARESHOP.CO.NZ. Same number to contact.
1 December 2025
Unprompted review
Reply from Ecomstore
Hi Gemma,
Sorry for the inconvenience caused. As per our records, your order has been delivered. Please check the tracking details below:
https://posthaste.co.nz/phl/servlet/ITNG_TAndTServlet?page=1&customer_number=1948634&consignment_id=BJZI0003372&request_id=3
If you still have any questions or need further assistance, please feel free to contact us at info@ecomstore.co.nz
. I’ll do my best to help resolve this for you.
Ordered glassware from this site
Ordered glassware from this site. Initially received no tracking information then received a phone call after contacting to book a delivery time. Delivery then arrived several hours late and glassware was broken. I’ve been attempting to contact them for two months to arrange a replacement or refund with no response. Matter has now been referred to the commerce commission. Do not shop here.
31 July 2025
Unprompted review
Reply from Ecomstore
Hi Joshua,
Apologies for the inconvenience. You placed your order on 29 July, and it was delivered on 31 August, within two working days in line with our shipping policy.
You had emailed us regarding a broken glass, but due to a technical issue we were unable to view the photo you sent. I attempted to call you immediately for more details, but the call went unanswered. I followed up again, and as discussed during our telephone conversation, a refund has since been processed for the broken glass.
Thank you for your understanding.
My product was not delivered
My product was not delivered. After contacting by email, I received a phone call and parcel was delivered within days.
5 September 2025
Total scam
Total scam! No order delivery and no replies to my several messages/emails. DO NOT USE!
22 July 2025
Unprompted review
Reply from Ecomstore
Hi there,
Sorry for the inconvenience caused. I’ve checked the records and can confirm that your order has been delivered successfully.
Please see the tracking details below:
https://www.posthaste.co.nz/phl/servlet/ITNG_TAndTServlet?page=1&customer_number=1948634&consignment_id=BJZI0003097&request_id=3
I am sorry if you did not receive an email from us.
If you have any further questions or need assistance, please feel free to reach out we’re happy to help.
This is definitely a scam site
This is definitely a scam site. These soulless scumbags are ripping people off. Don't even give them a second glance.
5 August 2025
Unprompted review
Reply from Ecomstore
Hi Danie,
Sorry for the inconvenience. I’m unable to find any order under your name in our system. If you could please share your order number, I’ll be happy to check the status for you.
If your order hasn’t been delivered, I’ll make sure you receive a full refund.
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