Tom seemed friendly to start with and we made the mistake of trusting him. He calculated how much insulation we would need and told us we needed far more than we did. He admitted the mistake, but woul... See more
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Tom seemed friendly to start with and we made the mistake of trusting him. He calculated how much insulation we would need and told us we needed far more than we did. He admitted the mistake, but woul... See more
Company replied
We have used Ecolime now for nearly ten years. They supply us with premixed lime mortars using the mix ratios and sand grading which we like to use and everything they supply is consistently good.... See more
The mortar I bought was delivered and batch mixed perfectly , the sales staff was good and helpful with info about the application . The only snag was I asked one of the reps to analyze the origina... See more
I had two bulk bags of lime mortar supplied in 2010. I am still waiting for an invoice. On 25/10/2010 12:30, Robert Perkins wrote: > Hi Andrew > Here are the details for... See more
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I had two bulk bags of lime mortar supplied in 2010. I am still waiting for an invoice.
On 25/10/2010 12:30, Robert Perkins wrote:
> Hi Andrew
> Here are the details for the bacs payment
> Name: ecolime limited etc
> The total for both deliveries is £649.78 including vat, and I will post your invoices to you today.
> Many thanks Tom Perkins
Despite phone calls and further email in 2011 I am still waiting for an invoice. Not much good now as I have processed the vat reclaim on the build.
Additionally the first delivery was sent to the invoice address not the site and I had to relocate a ton of mortar.
Despite assurances the second delivery did not colour match the first.
So Tom, do you want to send me a cheque for the vat reclaim I lost out on due to your failings?
We built a Long Barrow using traditional methods which involved using ecolime, they were very helpful in delivering pallets of lime when we wanted them at short notice.

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Fantastic products and great customer service, would definitely use again.

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