EcoFlow Reviews 9,257

Absolutely brilliantly. I'm doing a YouTube video. Would love to maybe review more of these devices and showcase to my followers?

Thanks

I tried to contact customer service about non delivery of part of my order and they gave ignored 3 emails now. Absolutely terrible customer service. Huge regrets buying from EcoFlow.

Very easy to use. The panels turned up before time . Very easy to put together. Followed the step by step instructions .

At time of purchase was not advised part of this system order was out of stock, post order advised 4 week delay in shipment of micro inverter!

Protects and insulates

Easy to order and fast delivery. Works really well with my iPhone Air.

Great service, delivery time and a superb plug and play solar system.

In January, I purchased an EcoFlow E980 portable power station from ACI, who claimed to be the official distributor of EcoFlow in Bangladesh. The product came with a 2-year warranty.

On April 11, the device suddenly stopped working it would not charge at all. I immediately contacted ACI’s helpline to file a warranty claim. What followed was an extremely frustrating and unprofessional experience.
Instead of a proper warranty tracking system, they simply gave me a personal contact number.

I called the person who asked for all my details again and then forwarded me to someone else.

I contacted the second person, who once again asked for the complete information. He took three days to respond and then requested a video call so I could show him the issue. After seeing the problem, he instructed me to reset the app, something I had already done multiple times.

Since the issue persisted, he promised to send someone to collect the device for repair or replacement. After waiting several days with no update, I called him again. I found that he had almost forgotten about my case. I had to explain the entire situation from the beginning once more and requested him to pick up the device that same day so the warranty process could finally begin.

He agreed and said he would come at 1:00 PM. At 12:55 PM, he called me, but I couldn’t pick up in time. I called him back immediately and repeatedly. He finally answered at 1:30 PM and casually claimed that he had already come in the morning and that I had told him the device had already been picked up.

When I reminded him of his own message confirming he would come at 1:00 PM, it became clear he had completely forgotten the details again. I had to explain the whole problem and the required next steps for the third time.

I bought the EcoFlow E980 because of the brand’s strong global reputation for quality and reliability. I am deeply disappointed and shocked that such a reputable company would appoint such an unprofessional and inefficient third-party distributor in Bangladesh.

EcoFlow recommends to buy cables to your solar panel which actually do not fit at all to that solar panel. We are disappointed and asked to return them. But sending them back is more expensive than the cables itself. This was EcoFlow’s mistake and retuning the cables should be for free. Really bad service and way of working!!!

I had a faulty battery on delivery it was replaced promptly cannot fault the service so far, happy with my purchase.

Even tho I do rate your products and have multiple systems you sent me a faulty battery ordered the 6th of April delivered the 10th and reported faulty on the 10th it is now the 18th and you haven't even acknowledged its faulty just passing me pillar to post to fob me off and delay replacement just send me out a new replacement battery your customer service needs a overhaul

I ordered a plug in solar package ( 2 panels and inverter)
I was advised that the inverter was out of stock and given options to either wait or cancel.
I replied to go ahead and asked if the whole order would arrive at the later date.
I didn’t get a reply but then a number of days later a delivery of solar panels arrived.
On 2 separate occasions I enquired as to the delivery of the inverter but have received no response.
I am just looking for confirmation of outstanding delivery and timescale.

No problem s whatsoever, had an issue that was dealt with promptly and satisfactorily

Placed an order for a smartmeter which was shown as in stock (unlike most other products they are still 'selling'), took my payment online, and nothing... no updates order is just sitting 'unfulfilled' status.. I checked the website 5 days later and they now show meter is "shipping in 4 weeks". So they are selling goods they do not have in stock or imminent restock. Waste of my time and no option to cancel the order.

Easy Order / reliable delivery/ Equipment is performing according to specifications

very good product, easy to install and great app.

Ordered an inverter and two large solar panels. They were delivered within two weeks time, which is good seen as how complex the logistics were to get these large panels delivered without damage. The delivery agent did not rush and took the time to open and help inspect the glass panels before having the delivery signed off. The app works well enough, but widgets are not that great. On the other hand, the panel and inverters perfectly do what they are designed for.