AVOID! AVOID! AVOID! The salesman was very helpful and I'm pretty sure the workmen do a great job, but I did not meet any. The office 'management' of our booking was appalling and resulted in extrem... See more
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Excellent service from start to finish. Polite, tidy and very hard working. Highly recommend. Laiba was very efficient with messaging me and keeping me up to date with the whole process. Eco 4 scheme... See more
Company replied
The registration & eligibility process was made simple. The admin staff were friendly and efficient. Snow delayed the work but we were kept informed throughout. The men doing the work were hardworking... See more
Company replied
Absolutely excellent. I was very dubious at first but no need a relative had a new boiler and loft insulation under the Government Grant scheme. It was 100% funded. Two teams arrived one team did t... See more
Company replied
Company details
Written by the company
ECO Energy Services offers the Government Funded ECO4 Scheme for free boiler replacement with Installation. Other Grants; 1- First-time central Heating Grant 2- Air-Source heat Pump Grant 3- Insulations Grant. Experience exceptional energy savings with our wide range of free grants provided to low-income household. Save money on energy bills, improve EPC ratings and enjoy sustainable warmth all year.. A Gateway to Boost your EPC Rating & Warmth.
Contact info
124-128 City Road, EC1V 2NX, London, United Kingdom
- +442045259721
- hello@ecoenergyservices.com
- ecoenergyservices.co.uk
4.2
Great
789 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very Disapointing it is up to individuals to make their own mind !!
Things didn't really go well from the start survey booked between 10-12 arrived at 13:20 on Tuesday Friday had call to say he had forgotten to take a picture of the boiler so we took it for him and sent it on, had been told that the boiler could be fitted on the Friday this was the end of October, since then the communications started to stop and I had been chasing it up with differing excuses mainly blaming the goverment departments. This week like another reviewer I had been dealing with Alex Voss claiming to be the Manager said that every day they discuss outstanding cases and would get back in touch by 2 pm the following day again no call but just more excuses, unfortunatly there was inconsistancies in what i had been told on different occasions, however the owners are A Robert Edwards one day and an Alistair Wilson the next when caught out the phone was put down and my calls would not be answered.The actual owner according to Companies house are Eco Energy Services EEC ltd (not connected to Eco energy services based in Frodsham Cheshire) Mohammad Umar Ali, Albion House, Albion Close, Slough,SL2 5DT, it appears that the address of 124 City Road London EC1V 2NZ isused by multiple buisnesses.I can only give my experience but have not been impressed.
21 November 2024
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
We are grateful that you took the time to share your experience with us, and we sincerely regret if the process was difficult for you. We know how crucial it is for clients to feel informed and encouraged at every stage of the ECO4 process, particularly if things take longer than anticipated.
Our internal records, which we have carefully examined, attest to the successful completion of your installation, even though there were some initial difficulties that needed to be coordinated and further documentation was needed. Even though the ECO4 scheme required third-party verifications, which frequently caused delays, we are happy that we were eventually able to proceed with the process and complete the task.
We understand that you are worried about timing and communication. We have been actively working on enhancing our internal tracking and follow-up systems to prevent situations like this, and it is definitely not our intention to leave customers chasing updates.
If there’s anything outstanding or you’d like to discuss the case further, please don’t hesitate to reach out to us via the official email provided on our website. We're always here to listen and improve.
Many thanks.
Good job done
21 November 2024
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
Thank you so much for your feedback and your trust in our service. We're really pleased to know that things went well overall. If there’s anything we can improve or support you with further, please don’t hesitate to reach out.
We're here to help; anytime.
I was stunned it was free of charge and…
I was stunned it was free of charge and excellent service.
1 August 2024
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
It was a pleasure assisting you, and we truly appreciate you taking the time to leave us such a kind review. Your feedback keeps us motivated to keep delivering the best service possible.
Wishing you many warm and comfortable days ahead!
Reply from ECO ENERGY SERVICES LTD.
Thank you so much for your feedback and your trust in our service. We're really pleased to know that things went well overall. If there’s anything we can improve or support you with further, please don’t hesitate to reach out.
We're here to help; anytime.
Carried out survey and work
Carried out survey and work, didnt bother contacting me regarding Cavity Wall Insulation, then pestered my for a review. So here it is. Wouldnt recommend this company....
28 September 2024
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
Thank you for your feedback. I’m sorry we didn’t follow up about your cavity wall insulation before asking for a review. We’ll improve our process to prevent this. If you’d like us to address the insulation, please email us at the official address on our website and we’ll make it right.
Seems to be a criminal organisation
Seems to be a criminal organisation. The agent refused to provide identity when asked repeatedly. Claims his name is Alex Voss with an Indian accent. Using a false names indicates no insurance and would invalidate any warranty. Possibly exploited labour and grant theft. Associated with other companies who have destroyed peoples houses leaving them without heating or hot water. I do understand they have installed heating ( via other parties ) in properties but when those systems go wrong in the future there is no warranty with a false name being used. No trust mark. Government seems to encourage crime at any opportunity.
12 November 2024
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
Hi Yvonne,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience left you feeling concerned, and we’d like to assure you and others reading this that we take matters of trust and transparency very seriously.
The individual you referred to, Alex Voss, is a member of our internal team, and we can confirm that no false identity was used. We understand how important it is to feel confident when dealing with any organization, especially when it involves home improvements.
We never request sensitive information without full transparency and only when necessary for progressing a grant application in line with government processes. If there has been any misunderstanding or miscommunication, we would very much appreciate the opportunity to look into it and clarify.
Eco Energy Services is committed to helping eligible households benefit from fully funded energy-saving upgrades, and we always aim to carry out our work professionally and respectfully.
Please feel free to reach out to us directly so we can look into this matter in more detail and support you further.
Did my biggest mistake giving my works…
Did my biggest mistake giving my works to them. Initial assessment by the surveyor I was told I can get external wall insulation and boiler changer as I have a back boiler in my property. On the day I found out it’s only loft insulation and boiler change. The loft insulation has just been thrown everywhere with people leaving 2 rolls up in the loft telling me to spread it myself. Coming to the boiler installation, once it was completed and the engineer left, 6 hours I was left with no gas in the cooker and hot water in my house. Upon chasing up the next day it took them another day to come and have a look at it. Found out that one of the pipes which the engineer used for gas connection was originally a water pipe which still had some water supply coming from somewhere which caused no gas supply. He installed a new gas pipe which is isn’t even concealed and has ruined the upstairs hallway wooden flooring destroyed. It doesn’t end there. After the gas was reconnected to the boiler and supply given back to the hobs in the kitchen only to find out that water has gone through those hobs which has ruined the hobs. I had Bosch gas hobs installed in my house which is not later replaced for the cheap company gas hobs.
On asking them what happened to the external wall insulation I get told I wasn’t eligible for it. Since then I have had 3 other companies comes down and surveyed who told me that I was while the gas boiler was getting changed as well but as not the gas boiler has been changed using one company I cannot get external walls insulated.
I wished I researched more and would have given my works to a better company and would have had all done altogether.
20 May 2024
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
Thank you Yasin for your sincere feedback. I’m really sorry to hear about your experience and understand how upsetting this has been. Our records show the initial assessment determined eligibility for loft insulation and a boiler replacement only. I apologize for any confusion regarding external wall insulation.
It’s unacceptable that your loft insulation wasn’t tidied up and that the gas works caused further disruption. Please email us at the official address on our website with your details so we can arrange a thorough review and discuss how to put things right.
Thank you for letting us know, and I hope we can resolve this for you.
very happy with my heating fast ana…
very happy with my heating fast ana great service
15 January 2024
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
Thank you so much for your feedback and your trust in our service. We're really pleased to know that things went well overall. If there’s anything we can improve or support you with further, please don’t hesitate to reach out.
We're here to help; anytime.
External wall Insulation installation
I had external wall insulation installation it was done by cowboys and made real mess. The company wouldn't take any notice and always make excuses. Wouldn't recommend this company.
8 November 2024
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
Thank you for your feedback. I’m very sorry to hear your external wall insulation wasn’t carried out to the standard you expected and that our team didn’t respond as they should have. This isn’t acceptable, and we’d like to make it right. Please email us at the official address on our website with your details so we can arrange a prompt inspection and resolution.
Amazing Speedy Work
Our esteemed team of experts provided invaluable guidance throughout the grant application process, ensuring its swift approval. Subsequently, the installation of the Vaillant boiler proceeded seamlessly, devoid of any complications. Eco Energy Services managed the entire procedure with utmost transparency and efficiency, leaving no room for ambiguity or confusion. We highly recommend their services to anyone seeking exceptional expertise in this domain.
15 March 2024
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
It was a pleasure assisting you, and we truly appreciate you taking the time to leave us such a kind review. Your feedback keeps us motivated to keep delivering the best service possible.
Wishing you many warm and comfortable days ahead!
Please read this before using this company
This company will relentlessly bother you with calls
I've had someone call me and was extremely intimidating questioning why I would not supply details to them.
I was asked to changed my Bank details for 24 hours
I was told this was perfectly acceptable. No it is not it's against the law and corrupt.
They still won't cease contacting me even though I've tried by many ways.
They should be reported.
They once arrived unexpected with a boiler but no one knew where it was supposed to go. We asked them to leave.
4 November 2024
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
Thank you for reaching out to us again. We sincerely appreciate your feedback and would like to take this opportunity to clarify a few points regarding our previous correspondence.
As we previously noted, your initial application was for a first-time central heating grant, based on the understanding that your property did not have radiators. However, our site survey determined that a central heating system was already in place, which we communicated to you in our prior message. We regret any confusion this may have caused, as our aim is to maintain clarity and support throughout the process.
We want to assure you that we highly value our customers' time and have only sent a handful of emails and reminder calls as a courtesy to assist you in navigating the process. Our outreach was motivated by your expressed interest in the grant, and we strive to remain transparent while adhering to ECO4 criteria. By meeting these requirements, we hope to address any potential issues and ensure our engineers' compliance.
Furthermore, please be assured that we follow stringent guidelines regarding data privacy and will never request a temporary alteration to your banking details. We believe there must be a misunderstanding. Your information is treated with the utmost security and in compliance with legal and regulatory standards. We recognize that documentation, such as proof of your landlord's address, is critical for keeping your application on track.
If you have further questions or concerns, please do not hesitate to reach out to our support team directly. We are committed to assisting you and ensuring that this process is as seamless as possible. Thank you once again for your patience and engagement with our team.
My new boiler
After my applying I have got my new boiler very quickly. All employees worked perfect. I am happy with my new boiler. Thank you.
4 November 2024
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
Thank you so much for your feedback and your trust in our service. We're really pleased to know that things went well overall. If there’s anything we can improve or support you with further, please don’t hesitate to reach out.
We're here to help; anytime.
It was great I love my new boiler but I…
It was great I love my new boiler but I am not happy that they install it in my spear room instead of my storage
27 May 2024
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
It was a pleasure assisting you, and we truly appreciate you taking the time to leave us such a kind review. Your feedback keeps us motivated to keep delivering the best service possible.
Wishing you many warm and comfortable days ahead!
I highly recommend the government grant…
I highly recommend the government grant through Rco Energy services
4 November 2024
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
Thank you so much for your wonderful review! We're delighted to hear that you had a positive experience with our team. Knowing that we met your expectations makes all the difference to us.
If you ever need anything in the future, we're just a call or message away.
I highly recommend the government grant…
I highly recommend the government grant through Eco Energy Services.
1 November 2024
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
We sincerely appreciate your positive review and are glad to hear you're happy with the work carried out. Our team works hard to deliver a smooth, professional service, so it’s rewarding to know we’ve achieved that with you.
Thank you for choosing Eco Energy Services!
Very efficient company
Very efficient company . From start to finish was very pleased .
12 June 2024
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
Thank you so much for your feedback and your trust in our service. We're really pleased to know that things went well overall. If there’s anything we can improve or support you with further, please don’t hesitate to reach out.
We're here to help; anytime.
Quick and easy process.
30 October 2024
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
Thank you so much for your feedback and your trust in our service. We're really pleased to know that things went well overall. If there’s anything we can improve or support you with further, please don’t hesitate to reach out.
We're here to help; anytime.
Boiler replacement
We had boiler replaced with this company and had a great service. Very polite staff and finish their work within the time frame. Highly recommend this company
27 January 2024
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
It was a pleasure assisting you, and we truly appreciate you taking the time to leave us such a kind review. Your feedback keeps us motivated to keep delivering the best service possible.
Wishing you many warm and comfortable days ahead!
Excellent all working well no problems
Excellent all working well no problems
6 December 2023
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
Thank you so much for your wonderful review! We're delighted to hear that you had a positive experience with our team. Knowing that we met your expectations makes all the difference to us.
If you ever need anything in the future, we're just a call or message away.
In my opinion they are going after grants…
In my opinion they are going after government grants and will be relentless in their pursuit of the money. They installed a boiler and it works fine. I don't expect they'll be any good at follow-up service but I understood this from the outset. Hounded me to write this review with a text or phone-call every day. However, I'm not really sure how you're going to get a free boiler otherwise.
25 October 2024
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
It was a pleasure assisting you, and we truly appreciate you taking the time to leave us such a kind review. Your feedback keeps us motivated to keep delivering the best service possible.
Wishing you many warm and comfortable days ahead!
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