ecoATM Reviews 26,838

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the ease and convenience of the process, appreciating the quick cash for their old devices. Many people find the service straightforward and user-friendly, making it a good option for decluttering and getting some money for unused electronics. The multiple payment methods are also a plus, and the overall experience is often described as efficient and simple. However, some customers were dissatisfied with the payouts, feeling that the offers were too low, especially compared to online quotes or selling privately. There were also occasional issues with the machines, such as faulty cables, problems with selfie verification, or units failing to connect to devices. A few people also mentioned slow processing times and concerns about the accuracy of the device evaluation, leading to lower-than-expected offers.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently praising the process as easy to navigate,... See more

Product

Users describe ambiguous interactions with the product. Many customers report issues with the machine not... See more

Price

Consumers find price to be ambiguous. Many reviewers express dissatisfaction with lowball offers, hidden... See more

Value for money

Reviewers mention ambiguous feedback about value for money. Many customers express disappointment, feeling... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers praised the quick and easy payment process,... See more

Based on these reviews

Rated 4 out of 5 stars

The process is extremely simple and easy to follow, so I'd definitely use this service again if needed, but the payout for the brand and type of phone could be better. The two phones I used were bot... See more

Company replied

Rated 4 out of 5 stars

The process of selling a phone without the worries of being scammed by selling online. You take a huge cut from what you would get selling privately but sometimes you have to weigh your options. What... See more

Company replied

Rated 4 out of 5 stars

The first time through the process I got to the end and the camera photo of me didn't process properly. It recommended I try another Albertson store. So I did. This second attempt only offered me half... See more

Company replied

Rated 4 out of 5 stars

Instructions were easy to follow and I didn't feel rushed. The initial iPhone cable used to check if the device powered on was a bit faulty causing me having to reset the phone's position twice.

Company replied


Company details

  1. Kiosk
  2. Cell Phone Store
  3. Electronics Store

About ecoATM

Written by the company

ecoATM is a secure, simple, sustainable and rewarding way to sell or recycle your used devices.

We offer over 5,000 conveniently located ecoATM kiosks throughout the United States to help folks earn instant cash and limit the fast-growing electronic waste issue that our planet is facing. Our self service kiosks are incredibly easy to use, allowing customers to sell or recycle their used devices in just under ten minutes. What only takes a few minutes of your time could mean cash in your hand and working towards a cleaner planet for everyone.

With over a decade of work under our belts, we know a thing or two about device recycling and the momunmental impact that it has on our environment. With your help, we are constantly working towards a greener tomorrow by limiting the amount of e-waste that enters our shared environment. That's why ecoATM has collected over 38 million devices to date, all thanks to the help of our rockstar recyclers who also want to live in a happier, healthier world.

If you're ready to join the fight against e-waste while also having the chance to put some green back into your wallet, you can find your local ecoATM kiosk and start your journey with us today!

Contact info

3.8

Great

TrustScore 4 out of 5

27K reviews

5-star
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Rated 5 out of 5 stars

EASY Peasy

This was so easy and efficient that I will be back to sell more soon. It only took 4 devices at once so there is a limit, that would be the only negative.

22 April 2026
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Reply from ecoATM

We're happy to hear that the process was easy and efficient for you. We appreciate your feedback regarding the device limit, and we usually have it to avoid overflow the Kiosk

Rated 4 out of 5 stars

didnt get but $11

didnt get but $1.OO .ONLY

21 April 2026
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Reply from ecoATM

We are sorry to hear about the low amount received. We'll look into this right away and appreciate your feedback. Please contact us back at ecoSupport@ecoatm.com, so we can assist you.

Rated 5 out of 5 stars

Easy and fast

Easy and fast

18 April 2026
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Reply from ecoATM

That’s wonderful to hear! We’re so happy ecoATM made things easy for you, and we truly appreciate you being part of our community.

Rated 1 out of 5 stars

It said my phone had flaws and cracks…

It said my phone had flaws and cracks which is incorrect it’s in perfect condition

22 April 2026
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Reply from ecoATM

We appreciate your feedback. We're sorry to hear the condition of your phone was incorrectly assessed. We'll review our evaluation process to ensure accuracy. Please contact us back at ecoSupport@ecoatm.com, so we can assist you.

Rated 5 out of 5 stars

The entire process was very efficient…

The entire process was very efficient and I appreciated that it told me step by step what to do. It made me feel better to know it will be managed and not added to a landfill.

22 April 2026
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Reply from ecoATM

Thanks for sharing your story! We love hearing how ecoATM is making a difference for awesome customers like you.

Rated 5 out of 5 stars

Quick and easy

15 April 2026
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Reply from ecoATM

Thanks a ton for the awesome review! It’s great to know ecoATM made recycling your phone fast, easy, and maybe even a little fun.

Rated 3 out of 5 stars

Wonderful to Recycle But Takes A Lot of Time

The process of putting my phone into the recycling unit took ages. I believe the process took 1 full hour for recycling 2 phones. In addition to that, finding a working kiosk was difficult, let alone one that would accept my iPad that I was attempting to recycle. This was already the third location I had visited and ultimately gave up on recycling that one and brought it home with me.

18 April 2026
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Reply from ecoATM

We appreciate you taking the time to share your experience. We're sorry the recycling process was lengthy and that finding a working kiosk, especially for your iPad, proved difficult. We'll investigate these issues to improve our service.

Rated 5 out of 5 stars

Everything

22 April 2026
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Reply from ecoATM

Fast and easy — just what we love to hear! Thanks for taking the time to leave a review and for choosing us.

Rated 5 out of 5 stars
ecoATM logo

Reply from ecoATM

We appreciate you taking the time to share. It is great to hear that our services are easy to use and fairly priced for you!

Rated 5 out of 5 stars

It's nice to have a place to dispose of…

It's nice to have a place to dispose of old cell phones and it's nice to get some cash too!

27 March 2026
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Reply from ecoATM

We're so glad you appreciate having a convenient place to recycle your old devices and get paid. Thanks for your great review!

Rated 3 out of 5 stars

It works really good but the pay out is…

It works really good but the pay out is not really what yu be looking for or expecting

21 April 2026
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Reply from ecoATM

We appreciate you sharing your experience. We're sorry the payout wasn't what you expected. Our offers are based on the device’s model and its internal and external condition, and we always aim to keep our pricing fair and transparent.

Rated 4 out of 5 stars

It’s the way to go

The transaction went fine but, due to the bank of windows it was next to, it was very difficult to see the screen.

22 April 2026
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Reply from ecoATM

We appreciate your feedback and are glad the transaction went smoothly. We're sorry the window glare made it hard to see the screen, and we'll look into this.

Rated 4 out of 5 stars

Easy

Easy. No B.S.

17 April 2026
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Reply from ecoATM

Thanks so much for sharing your experience! We’re thrilled to hear the process was easy and fast for you.

Rated 3 out of 5 stars

The amount of money offered.

The amount of money offered.

18 April 2026
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Reply from ecoATM

We appreciate your feedback regarding the compensation. Our goal is to offer fair pricing based on the actual condition of the device, and we understand that expectations can vary.

Rated 3 out of 5 stars

I was under the impression

I was under the impression
That I get paid for that iPhone I just turned in. When do I receive credit?

22 April 2026
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Reply from ecoATM

We're sorry for the confusion regarding your iPhone trade-in payment. Please contact our support team back at ecoSupport@ecoatm.com so we may check the status and provide more information.

Rated 1 out of 5 stars

As long as the phone turns on and works…

As long as the phone turns on and works we should get full price not accurate with price online before I went into store

18 April 2026
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Reply from ecoATM

We appreciate you taking the time to share your experience. We're sorry the online price didn't align with what was offered in-store, and we'll look into this discrepancy. Please contact us back at ecoSupport@ecoatm.com, so we can assist you.

Rated 4 out of 5 stars

Why I Love ecoatm

I Love that we can recycle our old phones!!! Helping the planet and putting a little money in our pockets is great!!! The machine is very self explanatory and easy to use.

18 April 2026
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Reply from ecoATM

We're so glad you find value in recycling your old phones with us! It's great to know the machine was easy to use, and that you appreciate helping the planet while earning money. Thanks!

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