ecoATM Reviews 26,836

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the ease and convenience of the process, appreciating the quick cash for their old devices. Many people find the service straightforward and user-friendly, making it a good option for decluttering and getting some money for unused electronics. The multiple payment methods are also a plus, and the overall experience is often described as efficient and simple. However, some customers were dissatisfied with the payouts, feeling that the offers were too low, especially compared to online quotes or selling privately. There were also occasional issues with the machines, such as faulty cables, problems with selfie verification, or units failing to connect to devices. A few people also mentioned slow processing times and concerns about the accuracy of the device evaluation, leading to lower-than-expected offers.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently praising the process as easy to navigate,... See more

Product

Users describe ambiguous interactions with the product. Many customers report issues with the machine not... See more

Price

Consumers find price to be ambiguous. Many reviewers express dissatisfaction with lowball offers, hidden... See more

Value for money

Reviewers mention ambiguous feedback about value for money. Many customers express disappointment, feeling... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers praised the quick and easy payment process,... See more

Based on these reviews

Rated 4 out of 5 stars

The process is extremely simple and easy to follow, so I'd definitely use this service again if needed, but the payout for the brand and type of phone could be better. The two phones I used were bot... See more

Company replied

Rated 4 out of 5 stars

The process of selling a phone without the worries of being scammed by selling online. You take a huge cut from what you would get selling privately but sometimes you have to weigh your options. What... See more

Company replied

Rated 4 out of 5 stars

The first time through the process I got to the end and the camera photo of me didn't process properly. It recommended I try another Albertson store. So I did. This second attempt only offered me half... See more

Company replied

Rated 4 out of 5 stars

Instructions were easy to follow and I didn't feel rushed. The initial iPhone cable used to check if the device powered on was a bit faulty causing me having to reset the phone's position twice.

Company replied


Company details

  1. Kiosk
  2. Cell Phone Store
  3. Electronics Store

About ecoATM

Written by the company

ecoATM is a secure, simple, sustainable and rewarding way to sell or recycle your used devices.

We offer over 5,000 conveniently located ecoATM kiosks throughout the United States to help folks earn instant cash and limit the fast-growing electronic waste issue that our planet is facing. Our self service kiosks are incredibly easy to use, allowing customers to sell or recycle their used devices in just under ten minutes. What only takes a few minutes of your time could mean cash in your hand and working towards a cleaner planet for everyone.

With over a decade of work under our belts, we know a thing or two about device recycling and the momunmental impact that it has on our environment. With your help, we are constantly working towards a greener tomorrow by limiting the amount of e-waste that enters our shared environment. That's why ecoATM has collected over 38 million devices to date, all thanks to the help of our rockstar recyclers who also want to live in a happier, healthier world.

If you're ready to join the fight against e-waste while also having the chance to put some green back into your wallet, you can find your local ecoATM kiosk and start your journey with us today!

Contact info

3.8

Great

TrustScore 4 out of 5

27K reviews

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Rated 5 out of 5 stars

Easy to use

Easy to use, fair price, convenient!

23 April 2026
ecoATM logo

Reply from ecoATM

Five stars—amazing! We're so happy the kiosk made your phone-selling process quick, easy, and totally hassle-free.

Rated 5 out of 5 stars

Easy process

Easy process, very straightforward.

19 April 2026
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Reply from ecoATM

Thanks a ton for the awesome review! It’s great to know ecoATM made recycling your phone fast, easy, and maybe even a little fun.

Rated 5 out of 5 stars

Staff was wonderful

Staff was wonderful. Very fast service.

23 April 2026
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Reply from ecoATM

Love this—thanks for the great feedback! We’ll be sure to pass your kind words along to the team—they’ll be just as thrilled as we are.

Rated 2 out of 5 stars

I think you price phones way too low

I think you price phones way too low! I don't think you're paying full price but $89 for an I phone 16e is crazy.

19 April 2026
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Reply from ecoATM

Our offers are competitve with other buyback services, plus we accept way more device types. And while online sites keep you waiting (up to 45 days!), ecoATM gives you an on-the-spot quote and instant cash.

Rated 4 out of 5 stars

While the payout was somewhat lower…

While the payout was somewhat lower than I liked, the Convenience was nice

19 April 2026
ecoATM logo

Reply from ecoATM

We appreciate your feedback and are glad the convenience was nice. Our offers reflect market values, device model and condition.

Rated 5 out of 5 stars

The ease of using Kiosk

The ease of using Kiosk. The voice led me through the operations slowly and plainly.

23 April 2026
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Reply from ecoATM

We're happy the kiosk was easy to use. It's great the voice guidance clearly led you through the process. Thank you for your positive feedback!

Rated 4 out of 5 stars

The id scanner needs to be cleaned so…

The id scanner needs to be cleaned so that the machine can’t take the id, it ca be scanned

19 April 2026
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Reply from ecoATM

We appreciate your feedback and apologize for the trouble with the ID scanner. We'll make sure it's cleaned for improved functionality.

Rated 5 out of 5 stars

This was a quick and easy experience

This was a quick and easy experience, and I believe i got a fair price for my old phone.

23 April 2026
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Reply from ecoATM

We're so happy to hear that your experience was quick and easy, and we appreciate you sharing that you were satisfied with the offer for your phone!

Rated 5 out of 5 stars

Simple and easy

Simple and easy

23 April 2026
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Reply from ecoATM

So great to hear that everything went smoothly! Thanks for trusting us with your device and sharing your experience.

Rated 1 out of 5 stars

Only got $1 for one phone tried to do…

Only got $1 for one phone tried to do multiple phones and machine stopped very disappointed don't want to go back

20 April 2026
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Reply from ecoATM

We appreciate you taking the time to share your experience. We're sorry the machine stopped working after doing the first transaction. We'll investigate this issue. If you require any assistance, please contact us at ecoSupport@ecoatm.com

Rated 1 out of 5 stars

First kiosk was out of order

First kiosk was out of order - printed invalid labels and I wasted several minutes. The problem has persisted at least a month.

Second kiosk (about a 20 minute drive away) was functional but would only accept two of my old phones, after which I was told "we only will accept a limited number of phones on our $1 promo offer." I understood I was not going to get significant money, but now I will need to make additional trips to recycle these phones. If I had any other options, I would choose them.

19 April 2026
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Reply from ecoATM

We appreciate you sharing your experience. We regret that the first kiosk was out of service and that the second limited the number of phones accepted. We'll investigate the issues you encountered to improve our service and prevent similar issues in the future.

Rated 5 out of 5 stars

Quick and easy

23 April 2026
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Reply from ecoATM

Fast and easy — just what we love to hear! Thanks for taking the time to leave a review and for choosing us.

Rated 5 out of 5 stars

ecoATM is good for the environment.

I just love that ecoATM is helping the planet by recycling phones. I like being able to get rid of old phones without worry that they'll end up in a landfill, or have the battery possibly explode or leak everywhere. Honestly I don't care about how much money I get for my old phones as long as they're not adding to the pollution problem.

23 April 2026
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Reply from ecoATM

We're happy to hear that you appreciate our commitment to environmental responsibility. It's great to know you value our service for keeping old phones out of landfills. Thank you for your positive feedback!

Rated 1 out of 5 stars

I felt like the machine didn’t…

I felt like the machine didn’t understand the quality of my phone that I sold not enough money they got over

22 April 2026
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Reply from ecoATM

We appreciate you sharing your experience. We're sorry our offer didn't reflect your phone's quality. We try to make fair offers based on condition and market value.

Rated 5 out of 5 stars

Great Service

The first ecoATM I went to in Rio Rancho had issues with printing labels and was unable to buy my phone. You need to service that machine at 901 Unser! Fortunately, the machine at the Cottonwood Walmart worked flawlessly, and I got top dollar for my iPhone. I am very happy you offer this service and plan to sell a couple more phones and a tablet in the future.

23 April 2026
ecoATM logo

Reply from ecoATM

We're glad you had a good experience at the 2nd kiosk and were able to sell your phone for top dollar. Thank you for the feedback on the kiosk on Unser. We'll look into that right away

Rated 5 out of 5 stars

It was easy

It was easy. It was clear and you kept to your your -priced sellback of $84 so thank you so much

23 April 2026
ecoATM logo

Reply from ecoATM

We're so glad to hear that you found the process easy and clear, and that we honored our offer. Thank you so much for your positive feedback!

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