Eclipsecarsales Reviews 

238
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, honesty, and professional approach, making the car buying process smooth and enjoyable. Many people highlight the excellent customer service, noting that employees are welcoming, provide honest advice without pressure, and are readily available to answer questions. The overall user experience is frequently described as easy, hassle-free, and efficient, with many expressing satisfaction with their new vehicle and the entire transaction. However, some customers also noted significant issues with the product, including cars being delivered with major engine problems, non-compliant tires, and multiple electrical or mechanical faults that remained unresolved after numerous repair attempts. A few other people also felt that the aftercare and customer service became appalling once problems arose, with some experiencing unresponsiveness, dismissive attitudes, and a lack of accountability from staff.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as friendly, helpful, and... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the helpfulness and... See more

Product

Consumers have mixed experiences with the product, with some expressing great satisfaction with their car... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional service from sales... See more

User experience

Clients share positive opinions on user experience, with many describing it as amazing, great, and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional Customer service from the sales manager Danny. He talked me through everything with humour and patience and really put my mind at rest. Very welcoming and trustworthy.

Rated 5 out of 5 stars

Extremely relaxed process with no external pressure to decide and afforded a nice unaccompanied 25test drive which showed that all was OK. A few items required sorting, which was a agreed to and all t... See more

Rated 5 out of 5 stars

I recently bought a 2011 Mitsubishi Outlander from Eclipse Car Sales Ltd, and I couldn’t be happier with the experience. From start to finish, Mark was incredibly helpful, honest, and easy to de... See more

Rated 5 out of 5 stars

I purchased my new car from Danny, I wasn’t quite sure what I wanted, Danny listened to what I had in mind and he pointed me in the right direction and I found the perfect car, no pushing just honest... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

238 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(238)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We first class treatment

We arrived a little like a whirlwind. Looking at a car, but we found another which was much more pleasing to the Eye. The team at eclipse were very helpful and Tom guided us through process with great ease and professionalism. The whole team made us feel very welcome and by the end it was like saying goodbye to old friends. I would use company again, and have already recommended them to friends. We are both very pleased with our new perches.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Checked out there cars on line

Checked out there cars on line, wanted something automatic and more modern than my X Trail, found a Range Rover that fit my budget and requirements.
Went up there just idly strolling round, a guy said hi, I asked him where it was, only just come in, I went up the road for lunch, he got the car there for me to have look at, I liked it, he offered a trade in, deal done, not at any point was there any pressure, we agreed a change over day, he advised me getting mine in before the month ended to get my tax refund, which he did, got the new taxed on first of month, again he did it for me, absolutely brilliant place.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Purchase my car


Purchase my car
I was very happy from start to finish with my experience of purchasing a car from Eclipse. Tom was very welcoming and helpful , the whole process was made simple and easy. Tom kept me informed throughout, so I was satisfied with the service I received.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

The whole team were very helpful

The whole team were very helpful, dealing with Ryan initially, then Becca to go through the finer details and finally Tom who made the collection and handover very smooth indeed.
A quality out indeed

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, lovely Becks was our sales person, very helpful. Swift, easy purchase with everything ready for us on collection- would definitely return and recommend

24 April 2026
Unprompted review
Rated 5 out of 5 stars

The sales staff were helpful

The sales staff were friendly, knowledgeable and helpful. The transaction was smooth, and they did what they said they were going to do - and when they said they would do it.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience at Eclipse…

We had a great experience at Eclipse Car Sales from the moment we arrived to browse to the day we picked up our new car. The whole team were extremely friendly, welcoming, and made the entire process feel relaxed and straightforward.

We were looked after by the lovely Bex, whose communication was excellent throughout. She was honest, approachable, and clearly knowledgeable about all our options. We really appreciated that there was no pressure at any point, instead, she offered helpful advice, arranged test drives, and made sure we had all the information we needed to make the right choice for us.

We would definitely return to Eclipse Car Sales again in the future. Thank you very much!

17 April 2026
Unprompted review

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