Eclectic Hound  Reviews 52

Fab service and a really lovely, excellent quality dress.

Great Independent retailer. Nothing to much trouble

Always excellent service and advice: delighted with my tie-dye socks!

Excellent service. Goods hand delivered to the door. Great to be able to support local businesses.

Best customer service I have had in a good while. Thank you.

I was able to click and collect my gift within an hour. How’s that for service!

Extremely helpful staff wonderful clothes and accessories very different from other High Street stores. Brought belts online, James delivered it to my home which I wasn’t expecting.

Beautiful and original stock and great service.

We love this shop! Our delivery was quick and a wonderful thank you note! Couldn't be more pleased!

I've been shopping with James and the 'Hound for years now and always superb stock, a great eye for classic kit with a fresh twist, honestly excellent service and advice. A gem of a shop!

I found some items I wanted in this independent store. Ordering was simple, website easy to navigate, good range, efficient service... all positive! Wouldn’t hesitate to shop again

Product as described, quick delivery. Recommended.

Excellent customer service! I had a question about the delivery of my online order and to my surprise and delight it was hand delivered the very next morning by an employee. Really responsive service and lovely goods- perfect Christmas presents!

Eclectic Hound is just a fantastic shop.. I always find a present for any member of the family or colleagues that "is just right".. High quality goods that have that instinctive quirkiness to make them appeal to a wide range of men and women..

UPDATE*** I have since received a full refund and the director called me and personally ensured this happened it was nice she did this and explained the situation that their internet provider was changing! However I still had a very disappointing outcome - no dress - a extra half a day wasted and the cost return train fare to return this item and a wait of three day’s for refund! As discussed with Alice if the dress has been inspected properly it would of never been on the shop floor as I could jot try it on I only found out the fault once back at home !

I consider the matter closed as I was refunded as promised but it would of been a nice gesture to of taken in to consideration my time and expenses that this caused me!

End of update posted 09/08**

I brought a dress in this beautiful shop a week Wednesday- it was a dress I’d had my eye on - the staff were so lovely and helpful- however once I’d tried it on at home due to not being able to try it on due to COVID- there was a issue with the zip - it puckered and stuck out! I rang up but the number on the receipt was wrong - a kind lady who answered gave me the correct number ! I let them know the situation and told them I’d have to travel up ( not local ) the next day to return it ! I arrive there this Wednesday just gone - they tell me the card machine is down ! I’m upset as I come all the way from near Chichester at my expense and I’d told them I’d be in ! I suggest the refund me money this suggestion is ignored ( now I suffer from really bad anxiety) so then they tell me they will do it as soon as the machine is up working I’m stressed by this but give in knowing I’ve over think - etc
They keep the dress take my mobile and write due the details from the receipt ! I leave feeling dread - they have the dress but I don’t have my refund I tell myself a beautiful boutique like that will be honest and pay me back as soon as it’s possible! Today’s Friday - no call to apologise- no refund I’ve had to chase them ! I’m still worried I’ve lost my money on top of the cost of the dress and the inconvenience I had to pay another train fare I would not of had to if the dress had been checked properly- I can only now hope they will do as I have asked by email as I can’t get through a d do a bank transfer! I’ve never had such a upsetting and stressful experience as this ! With boutiques you expect the personal touch and the attention to detail- it’s sad I find myself writing a review as this !

Lovely funny happy socks - delivered with happiness and good timing.

#livingwithharmony

Very quick delivery, well packaged and love the product, will make the ideal gift!