Ordered £50 of liquid on the 25th of march, still received nothing, royal mail tracking number is not valid, they finally got back to me 3 days ago (5th April) to ask for order number, heard nothing s... See more
Company replied
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Can't knock the service, prices are so much better than on the high street. Only reason I'm not giving five stars is because the loyalty points you receive for purchases expire after 11 days. This is... See more
Company replied
Ordered 5 items and only received 4. Zero communication from the store. No confirmation of order when you buy something, no dispatch notification, and most importantly no reply when I tried to messag... See more
I bought a GS EGO 2 2200mAH battery reasonably priced, prompt delivery. First one I bought was faulty which with some electrical products can be expected but on contacting MCR vapes they promptly repl... See more
Company replied
Company details
Written by the company
Welcome to EcigstoreUK, the UK’s largest online vape eliquid store and supplier of vape kits, vape tanks and replacement coils. Our mission is to provide you with the best quality e-liquids and vape hardware at the best possible prices.
Contact info
Unit 6 Harris Street, m8 8eg, Manchester, United Kingdom
- info@ecigstoreuk.com
- ecigstoreuk.com
3.4
Average
204 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cheapest I could find
Arrived early in good condition and the cheapest I could find. Will be using again
3 February 2023
Reply from MCR Vapes Limited
Hi Gary,
Thank you for leaving a positive review. We continuously strive to serve you better. Looking forward to serving you in the future!
Kind Regards
Very fast delivery and great prices
Very fast delivery and great prices. Excellent service
8 February 2023
Reply from MCR Vapes Limited
Hi Ian,
Thank you so much for your positive feedback. We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
Kind Regards
Ordered and they came no problem would…
Ordered and they came no problem would order again when I need more
16 January 2023
Reply from MCR Vapes Limited
Hi Glynis,
Thank you very much for your 5 star review. We are really grateful for taking the time to share your experience with us. Looking forward to serving you again in future.
Kind Regards
Item ordered was out of stock…
Item ordered was out of stock (so no sale made) but not marked as such on website. order taken and paid for.
I did receive a phonecall to tell me item out of stock and a refund was promptly issued.
3 stars for decent customer service in notifying me.
16 January 2023
Reply from MCR Vapes Limited
Hi Stuart,
Thank you for your detailed review. When we print order eBay sends a notification that your order is dispatched whereas we verify our stock after that. Kindly contact us at info@ecigstoreuk.com for further assistance.
Kind Regards
Reply from MCR Vapes Limited
Hi Gemma,
Thank you for sharing your kind words with us. It means a lot to us and our entire team.
Kind Regards
Reply from MCR Vapes Limited
Hi Collette,
Thank you for your 5-star review. We’re really grateful and appreciate you taking the time to share your rating with us.
Kind Regards
Perfect always shipped fast best vape…
Perfect always shipped fast best vape shop I have used
12 January 2023
Reply from MCR Vapes Limited
Hi Ashley,
We’re delighted to hear about your recent experience with us and we’re so pleased that you enjoyed our service. Thank you for taking the time to share your experience and we look forward to welcoming you back soon.
Kind Regards
Reply from MCR Vapes Limited
Hi Martin,
We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team. Looking forward to serving you in the future!
Kind Regards
Fast service and good communication
4 January 2023
Reply from MCR Vapes Limited
Hi Russell,
Many thanks for the 5-star rating. We’re really grateful and appreciate you taking the time to share your experience with us.
Kind Regards
Told goods were dispatched even given a…
Told goods were dispatched even given a tracking number only to be emailed later the goods were out of stock.
15 December 2022
Reply from MCR Vapes Limited
Hi Greg,
We are sorry you are not satisfied with your purchase. When we print orders an automatically email is being sent. We verify our stock after that. Kindly contact us at info@ecigstoreuk.com for further assistance.
Kind Regards
Great site massive choice with quality…
Great site massive choice with quality brands and value for your money.
21 December 2022
Reply from MCR Vapes Limited
Hi Anthony,
Many thanks for the 5-star review. If there’s anything we can do to improve our offering, please let us know!
Reply from MCR Vapes Limited
Hi Jufra,
Thanks so much for taking the time to leave us a 5-star rating. it’s much appreciated!
Reply from MCR Vapes Limited
Hi Liam,
Thank you for the kind words. We’d love to continue providing great service to awesome customers like you. Thanks again!
Kind Regards
Brilliant, Fast and Efficient
been looking for ages for the 1500 lux, stumbled across here and ordered, delivered within 48hrs, Brilliant
16 November 2022
Reply from MCR Vapes Limited
Hi Philip,
Thank you for your kind words. We’re so happy to hear you had a great experience. we're looking forward to your next visit.
Kind Regards
Fast service great prices
1 November 2022
Reply from MCR Vapes Limited
Hi Anne,
Thank you very much for your 5-star feedback. We really appreciate you taking the time to share your experience with us. Looking forward to your next visit.
Kind Regards
Faulty Products
Both vapes. arrived faulty, took me days of threatening to report their domain to actually get a refund. I’d avoid at all costs
4 November 2022
Reply from MCR Vapes Limited
Hi Terry,
Thank you for taking the time to share your experience. I am sorry that it was not a positive one. We sent you the genuine bars after verification but the issue occurred during transit. We also have refunded your payment.
We want all of our customers to have an enjoyable experience, so if there is anything we can do in the future please don’t hesitate to reach out at info@ecigstoreuk.com
Kind Regards
Found the customer service rude and…
Found the customer service rude and items not as described.
20 October 2022
Reply from MCR Vapes Limited
Hi,
We are sorry you are not satisfied with your purchase. These are the same product as described. Kindly contact us at info@ecigstoreuk.com for further assistance.
U was very great with responding and…
U was very great with responding and sorting my order out very great full for it
27 October 2022
Reply from MCR Vapes Limited
Hi Emily,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to working with you again in the future!
Kind Regards
After 7 days I still haven't received…
After 7 days I still haven't received anything.
Thank you for sending me the items that I've paid for, after only 8 days.
26 October 2022
Reply from MCR Vapes Limited
Hi Florin,
We are really sorry for the delay. The delay is dye to the Royal Mail strikes. Here is your tracking: TK581842081GB. Message: "Your item was delivered on 27-10-2022.
". Kindly contact at info@ecigstoreuk.com for further assistance.
Very fast and efficient delivery…
Very fast and efficient delivery Quality of good excellent.
13 October 2022
Reply from MCR Vapes Limited
Hi Neil,
Thank you for your feedback. We’re so happy to hear you had a great experience. Looking forward to your next visit.
Kind Regards
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