Echt Apparel Reviews 18,871

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers are really happy with this company. Customers consistently praise the exceptional quality of the products, noting their durability, comfort, and stylish designs. Many people highlight the fast and correct delivery of items, often arriving sooner than expected. The ordering process is frequently described as easy and efficient, contributing to a positive overall experience. However, some customers have expressed dissatisfaction with the customer service, citing issues with refunds, exchanges, and unhelpful responses. There are also occasional concerns regarding product sizing, with some reviewers finding items to be inconsistent or not true to size.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers praise the quality, comfort, and style of items... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of the clothing,... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported significant delays in dispatch and... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the quick and speedy... See more

Customer service

Consumers consistently express strong dissatisfaction with customer service. Many reviewers report unhelpful... See more

Based on these reviews

Rated 4 out of 5 stars

I love my Top Marks Sweat Pants but unfortunately being quite short they are extremely long. Is there any way you could consider making for shorter petite people at all.

Rated 4 out of 5 stars

Exceptional products and excellent return / credit process. I'm obsessed. Edit to update: I was really disappointed about the returns ultimately as they only offer store credit for discounted items.... See more

Rated 5 out of 5 stars

I can’t say enough good things about Echt. The customer service is truly exceptional—the best I’ve ever experienced anywhere. Every interaction has been warm, helpful, and professional, and you ca... See more

Rated 5 out of 5 stars

Echt is a solid choice for stylish, functional activewear, especially if you catch a sale. Own a few items from Echt and have never been disappointed. ✅ Comfortable, breathable fabrics ✅ Fast... See more


Company details

  1. #6 of 10 best companies in Activewear Store

About Echt Apparel

Information provided by various external sources

ECHT
Merging performance with the lifestyle, ECHT offers cutting edge designs with the function and durability to go with it. Experience clothing engineered for the modern day athlete.

Contact info

3.8

Great

TrustScore 4 out of 5

19K reviews

5-star
4-star
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1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I loveee Echt

I loveee Echt. The clothing fits like a glove and everything is high quality. I look expensive and beautiful with the textiles and bright colors never fading.

11 March 2025
Unprompted review
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Reply from Echt Apparel

Hey Effy! Wow, this made our day! 💛 We're so happy to hear that you love Echt and that our pieces make you feel amazing. Quality and style are everything to us, so knowing that you feel confident and fabulous in our clothing means the world! Thanks for being a part of the Echt fam! ✨

Rated 5 out of 5 stars

Best gym wear I've ever bought I love…

Best gym wear I've ever bought I love how it's true to my size and feels very comfortable. I love the tops I bought perfect very comfy I Iike how I was able to get a loose size as I don't like very tight tops best sports bras as well so comfy to wear and perfect for my gym needs will definitely be purchasing soon

24 February 2025
Unprompted review
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Reply from Echt Apparel

Thank you so much for your amazing review! 😊 We're thrilled to hear that you love your gym wear and that everything fits just the way you like it. Comfort and performance are so important, and we're glad our tops and sports bras meet your needs! 💪 Can't wait to have you shop with us again soon! 🛍️✨

Rated 4 out of 5 stars

Have been an Echt customer from the…

Have been an Echt customer from the very start, I love your products. I would say though the prices for products have gotten way to expensive and hence why I don't purchase much often as I did back in the day.

5 March 2025
Unprompted review
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Reply from Echt Apparel

Hey Annie! Thank you for being with us since the very start—we truly appreciate your support! 💙 We're so glad you love our products. We understand that pricing changes over time, and we always strive to provide the best quality and innovation in our designs. Your feedback means a lot to us, and we’ll continue working hard to bring you the best value. We hope to see you back soon! 😊✨

Rated 5 out of 5 stars

The quality is great

The quality is great, and the items are very comfortable to wear. They fit perfectly and are true to size. The only negative I have is that one of the tops I received has thumb holes and is slightly short in length, but I am tall.

31 December 2024
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Reply from Echt Apparel

Hey Megan! Thank you for your review! 😊 We're so happy to hear that you love the quality and comfort of your pieces and that the fit was just right! We appreciate your feedback about the top’s length and we’ll be sure to share this with our team. If there’s anything we can do to help, feel free to reach out. We truly appreciate your support! 💖

Rated 5 out of 5 stars

Unitards and Leggings

I just got my order and I immediately tried it on and omg! So comfortable! The unitard is stretchy, it doesn’t fit super snug like I thought but my partner still finds it sexy on me! The leggings though, I think I got the fold over, absolutely stunning! Makes my bum pop and makes me so excited to go out and flaunt the brand 😊

28 February 2025
Unprompted review
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Reply from Echt Apparel

Hey Lily-Ann! Thank you so much for your amazing review! 😊 We're thrilled to hear that you love the comfort and stretch of the unitard—and even better that it got a seal of approval from your partner! And those fold-over leggings? Total game-changers! We love that you're feeling confident and excited to show them off. Enjoy flaunting your look, and thanks for being a part of our community! 💖✨

Rated 5 out of 5 stars

I use website for shopping sportswear…

I use website for shopping sportswear mainly. I know that there are many other clothes, but sportswear here is of very high quality. They grant you free delivery for orders above 99 dollars, plus, if you understand that it will be easier for you, you can use buy nowm pay later function which is another highlight of the platform.
It's so user-friendly from their side and also if you are foreigner you can choose what currency to depict under each of the clothes on the site. All in all there are so many advantages of them that I can't stop counting them up. Highly recommend to use them👍👍

27 February 2025
Unprompted review
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Reply from Echt Apparel

Wow, your review just made our day! 🤩💙 We're so happy you love our sportswear! Your support means the world to us, and we’ll keep working to make your shopping even better. Thanks for the love! 💪🔥 #YouRock

Rated 5 out of 5 stars

Echt Apperal

Delivery is very quick and easy, the clothes are fantastic material.

10 February 2025
Unprompted review
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Reply from Echt Apparel

Hey Rhianna! Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team 😀

Rated 5 out of 5 stars

5 stars all around

Everything about the order experience with Echt was smooth and of high quality. I was able to easily access sizing information, navigate through the different items without issue, delivery was fast and out for delivery next day, and the items are so comfortable and flattering, will be ordering again!

6 February 2025
Unprompted review
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Reply from Echt Apparel

Hey Jessica! Wow, thank you! Your review has us all smiling from ear to ear. 😊 We’re thrilled to know you had a fantastic experience with us. You rock!

Rated 2 out of 5 stars

I have had my pair of sweats for about…

I have had my pair of sweats for about 2 months they already tore at the seams between the legs on both sides. For the amount of money i spent I didn’t think they would rip that easy. I’ve only wore them 3 times before they started to fall apart.

8 February 2025
Unprompted review
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Reply from Echt Apparel

Thank you for your feedback. While we have confidence in our products, we always recommend that if our customers are not 100% satisfied with their purchase, to contact us immediately at support@echt.com.au
Thank you again 🙂

Rated 1 out of 5 stars

Company is Creepy and Non-compliant

Company is awful. Need a simple exchange. Paid extra for package protection. Nothing fits everything is massive. I asked to exchange one item and then also must hem three misfitting pants at additional costs. They then asked me to send them pictures of my underaged daughter wearing the misfit (clearly men's sized for a girl) unisex sweatshirt to prove it doesn't fit. They asked me to send them pics of their garment being measured with a tape (why?). They won't exchange it for a smaller size without pics of the exact garment they themselves sent me. Why am I QA-ing your garments? I don't need to send pics, I need a smaller size. The clothes are too long for us both, and we are above averaged height women. All three pants need to be hemmed unless you are over six feet. Refuse a simple size exchange. Hard pass. Creepy and uncompliant to Australian Consumer Protection Laws.

11 February 2025
Unprompted review
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Reply from Echt Apparel

Thank you for your review.
We understand that sizing concerns can be frustrating, and we appreciate the opportunity to clarify the situation. When you initially reached out, we requested photos of the garment against a measuring tape—not of your child—as part of our standard process for assessing potential faults. This was communicated multiple times to ensure we could assist you properly.
Regarding Protect My Order, it covers delivery-related issues rather than returns. Since you had already submitted a return request through our portal, you were provided with the necessary instructions to proceed with an exchange.
We’re genuinely sorry to hear that this experience did not meet your expectations. Our goal has always been to assist you fairly and transparently, and we regret that our efforts were not perceived that way. We appreciate your feedback and remain committed to providing the best possible service to all our customers.

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Very unhelpful. Melissa has worst customer service i have seen in a long time. Assumed something she shouldn't have and now not only do I not get my refund i also don't get my order. WHATEVER YOU DO DO NOT ORDER FROM THEM!!
The sizing is ridiculous. XL should be a 14/16 not a 10/12. Great body positivity Echt (NOT)

16 January 2025
Unprompted review
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Reply from Echt Apparel

I'm sorry to hear you feel that way, our team are always happy to help, please feel free to drop us an email: support@echt.com.au

Rated 1 out of 5 stars

TERRIBLE QUALITY / TERRIBLE CUSTOMER SERVICE

Straight up the worst quality activewear.

I went on a shopping spree here purchasing 9 sets of work out leggings / bra.

After a few wears 3 of them had splits in the seams.

Contacted customer support who said that is general wear and tear.

I have had lululemons for 5 years and theyre still in perfect condition.

14 May 2024
Unprompted review
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Reply from Echt Apparel

Thank you so much for your feedback.
While we have policies and procedures in a place for a reason, we are always happy to discuss your concerns further, please feel free to drop us an email: support@echt.com.au
Thanks again 🙂

Rated 1 out of 5 stars

IF YOU ARE AMERICAN

IF YOU ARE AMERICAN, AVOID LIKE THE PLAGUE. WORST CS, MAKE YOU PAY FOR SHIPPING, AND IT IS NEAR IMPOSSIBLE TO GET YOUR PACKAGE NEEDING IT SIGNED. QUALITY IS MEDIOCRE, THE JACKETS ARE VERY POOR QUALITY AND LAST MAYBE 45 DAYS BEFORE IT IS GARBAGE. MAKE SURE YOU WANT IT, IF YOU BUY IT. RETURNS ARE CHALLENGING AND ANOTHER COST TO SEND BACK. THEY ALSO GAVE ME A FREE BAG ON POINTS, BUT LIED AND CHARGED IT ANYWAY. DO NOT RECOMMEND. FOREVER 21 IS BETTER QUALITY.

23 January 2025
Unprompted review
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Reply from Echt Apparel

Thank you for your feedback regarding your recent order received on Friday 24th January.

While our policies are in place to ensure fairness, we’re always happy to address any concerns. Feel free to reach out to us at support@echt.com.au—we’re here to help! For more details, you can also check our returns policy on our website.

Additionally, we can confirm you were not charged for the bag redeemed through our rewards program, as shown at the bottom of your order confirmation.

Thanks again for reaching out! 🙂

Rated 5 out of 5 stars

My order arrived super quick

My order arrived super quick, materials the clothes are made from are great quality! Sizing for me was a little off as some things were true to size and some weren’t. I’d guessed my size based off of the size chart provided and expected them to be on the smaller side so ended up with a few items that were way too big but others that fit perfectly. I don’t mind as I bought them on sale and will wear them anyway.

21 January 2025
Unprompted review
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Reply from Echt Apparel

Hey Laurah! Thanks for your feedback. It’s much appreciated, and we’ll be sure to take it on board.

Rated 1 out of 5 stars

CRAP Company with bogus sizing and no refund policy!

Non existent refund or exchange policy, only if you pay postage to return the ridiculously small sized clothing they sell. Size XL is like a ladies 10 for real. Should be a 14!
Can't return if you purchased on sale and limit 14 days over Xmas period is PATHETIC!

11 January 2025
Unprompted review
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Reply from Echt Apparel

Thank you so much for sharing your feedback!

While our policies and procedures are in place to ensure fairness and consistency, we’re always happy to discuss any concerns you may have. Please don’t hesitate to reach out to us at support@echt.com.au—we’re here to help!

For more details, you can also check out our returns policy anytime on our website.

Thanks again for taking the time to reach out to us 🙂

Rated 5 out of 5 stars

The Echt gift voucher came very quickly…

The Echt gift voucher came very quickly and the packaging made the gift that little bit more special. Will keep shopping for some new active wear with Echt!

19 January 2025
Unprompted review
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Reply from Echt Apparel

Wow, you're making our day over here! Thanks for the awesome feedback!

Rated 5 out of 5 stars

Great company, great clothes!

I love getting my activewear from Echt! The clothes are true to size, the quality is brilliant, and my orders always come super quickly! The rewards are awesome too, I recently got a belt bag with my rewards points!

1 January 2025
Unprompted review
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Reply from Echt Apparel

You're amazing! We love hearing such kind words—it means the world to us!

Rated 5 out of 5 stars

Love Echt

Easy to order. Quick delivery. Great products as always

15 January 2025
Unprompted review
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Reply from Echt Apparel

Thank you so much for your lovely review! We're thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team 😀

Rated 1 out of 5 stars

I ordered my stuff and didn’t even got…

I ordered my stuff and didn’t even got it

12 December 2024
Unprompted review
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Reply from Echt Apparel

I'm sorry to hear about your experience. Our team is always here to help and ensure you have a great experience with us. Please feel free to drop us an email at support@echt.com.au and we'll be happy to assist you.

Rated 5 out of 5 stars

I love Etch

I love Etch, clothes always with great quality and last forever.

2 January 2025
Unprompted review
Echt Apparel logo

Reply from Echt Apparel

Thanks for the love! We're blushing over here! 😄

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