This company receives the same number of stars as the consideration it gave to me and my family - ZERO! They are so inconsiderate that they won't even allow you to post a review without having to give... See more
Company replied
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See what reviewers are saying
Seems they hired someone specifically to weigh against the storm of negative reviews, as every single negative review met with a 'what were doing is not illegal' explanation. Most companies who opera... See more
Company replied
This is a ZERO rating. You are as bad as the hit-n-run driver that killed my sister. You posted her obituary without the family or estates approval in an attempt to monetize her death. Don't give me... See more
Company replied
I was able to send flowers in lieu of attending a family member’s funeral. I refused to attend due to tensions that arose between extended family members and didn’t want a fight to break out as well a... See more
1.6
Bad
133 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Excellent Service! Will use again.
The spray was delivered on time and were beautiful! The recipient was very grateful. I had never used Echovita so this was an excellent first experience. Thank you very much!
23 March 2024
Unprompted review
Deceitful and disgraceful taking advantage of someone's death
Only reason for one star is because you can't give zero stars... website states they only get obits from funeral homes that send them or families that submit them. That's an outright lie. They have "bots" scouring the internet for obits to steal and then their AI rewrites them so they aren't copyrighting. This is all in an attempt to make money by fooling customers they have legitimately acquired the obit and selling products from their site. You're also supposed to be able to request the obit to be removed. They have refused since I've requested obits be removed on behalf of a grieving family. I have signed authorization by the next of kin to have their loved one's obituary removed from echovita. While they give an appearance to allow funeral directors remove obits for their families, they won't do it. I've emails stating they will not honor requests on behalf of the family... the family must contact them. Outrageous to expect families to have to deal with this while they are grieving. These folks are truly scum for taking advantage of someone's death.
2 April 2024
Unprompted review
Reply from Echovita
Hello "Adam" or should I say Dean Van Nort from Piper Funeral Home? Leaving a lie as a review is pretty scummy. Our website clearly states that we both aggregate basic facts of public death announcements, and post obituaries submitted by both families and funeral homes. We don't fool our users. You submitted removal requests for approximately 10 obituaries multiple times on different days, each time saying the family requested it's removal, which clearly is not true, and you are submitting them on your own behalf. We approved the removal of quite a few, and then we recognized what it is you were doing, so we began refusing them and told you that families can contact us directly with any questions or concerns they may have, so we can actually tell them the truth about what we do and why we do it. Echovita informs society of who has passed away. You had told us in the past that you will be telling families to sign a document to get you to remove obituaries without telling them what we actually do. You feel entitled over factual information of families you serve. You say that when families come to you to make funeral arrangements for their loved one, you then own their loved one's information. I can only wonder if you actually say that to the families you serve. If you're such a good person, then why lie about your name when leaving a fake review? We've reported this review.
Order never went through because I did…
Order never went through because I did not respond to the confirmation email. This is the first florist that required a confirmation on my part. Never again.
26 March 2024
Unprompted review
Reply from Echovita
Hi Philip Walker,
There is no such thing as the florist requiring a confirmation from you. Please either contact us directly at support@echovita.com or call our partner, Blooms Today, directly at 1-800-522-8707.
Funeral floral arrangement not delivered
I ordered flowers for a funeral several days in advance and on the day of the funeral I received a message indicating they couldn't deliver to the funeral home and could I give them a different address. This was totally unacceptable. Instead of getting a large arrangement delivered as planned, I had to contact a local florist about an hour before the funeral and all they could deliver was a plant. VERY disappointing. i will never deal with Echovita again.
11 March 2024
Unprompted review
Reply from Echovita
Hi Judy Kersey,
We are very sorry to hear of your experience. The local florist should have notified you well in advance if there were any issues with your order. Unless of an emergency, there is absolutely no reason for you to have been notified the day of the funeral service. We will be contacting our partner, Blooms Today, to discuss what happened with the local florist, and the local florist will be flagged, so if this happens again, they will not be assigned orders via our website. Please note that Echovita is an obituary website, not a florist.
Did not receive the flower arrangement…
Did not receive the flower arrangement I ordered.
27 February 2024
Unprompted review
They were unable to fulfill our order…
They were unable to fulfill our order and the customer service representative rude in the phone. Told me they deal with local florists and there were none that delivered to the address in Howell and hood lucknfinding someone. We'll, the FIRST local florist I called said 'No problem' and took my order and it was beautiful. Will never go thru Echovita again!!
29 February 2024
Unprompted review
Reply from Echovita
It's hard to believe that the customer service offered via our partner, Blooms Today, was rude on the phone. They called you to notify you that they were unable to find a local florist in the area to fulfill your order, they cancelled and refunded your order, and said good luck finding someone because they hoped you'd be able to find a local florist that could help you. That is not rude. Not every single local florist in existence works with flower order processing companies like Blooms Today. Some local florists work independently. You were able to contact a local florist who was independent, which is great. Furthermore, Echovita is an obituary website. Sometimes issues can arise with orders assigned to local florists. In a perfect world, we'd all hope that everything goes smoothly.
The flowers we ordered for a funeral…
The flowers we ordered for a funeral never showed up despite ordering 3 days prior to event. Had we not looked for them, we might not have realized that they were not received. The customer service was very understanding and took care of us, but it never should have happened in the first place.
24 February 2024
Unprompted review
Reply from Echovita
Echovita agrees that your order should have been delivered as scheduled. If, for any reason, the local florist is unable to fulfill the order, they are suppose to advise the customer in advance, so that the customer can attempt to place their order elsewhere. Unfortunately, the local florist didn't inform the customer in advance and therefore, Blooms Today didn't know your order wasn't delivered until after the service since no delivery confirmation was sent through.
My father just died and you recorded my…
My father just died and you recorded my mother, the woman he had been married to for 62 years as a significant other. You have no idea how painful this is to our family. Shame
6 February 2024
Unprompted review
Reply from Echovita
We apologize for the use of the wrong terminology. As humans, we can make mistakes from time to time. Good news, is that it is a simple correction. If you'd like to contact us directly via our website, we can make the correction. Thank you.
The while process was easy
The while process was easy. The only thing that would have made me feel better about my purchase was if I would have been notified of who the flowers where handed to. For all I know they may have never made it to their destination.
6 February 2024
Unprompted review
Reply from Echovita
Hi,
Please check your spam for a delivery confirmation from Blooms Today. Sometimes the local florist is told to put the flowers in a flower room at the church or funeral service, so they are not directly handed to anyone. If you have questions regarding your order, please call Blooms Today at 1-800-522-8707. Thank you.
Failed to deliver TWICE IN a YEAR
Two times within a year, this company has FAILED to deliver flowers after confirming the order. When a friend or family member passes, we want to show our care and concern by sending flowers if we are unable to attend the services. They refunded the money but that's NOT the point. I wanted the flowers delivered as promised. And in BOTH cases, when I contacted customer support, they blamed someone else and said it was beyond their control. TOTALLY UNACCEPTABLE!! They took the order and my payment and should deliver as promised. I might accept one mess up. BUT TWO, within 7 months!!
11 February 2024
Unprompted review
Reply from Echovita
Hi Rick,
As we've responded to your multiple other reviews, if the local florist assigned your order is unable to fulfill/delivery your order after they've already accepted it, our partner, Blooms Today, attempts to re-assign your order to another florist, but if it is not accepted by any other florist, the order is cancelled and you are notified. Although you choose to believe this is Echovita's fault, it is not. Echovita is an obituary website and cannot control what happens to an order once it is processed and assigned to a local florist.
Unexpected fee included on order but later resolved
On Jan. 27, ordered an $80 funeral arrangement through Echovita. When I received the confirmation of order, I was surprised to find I was charged an additional fee of $9.99 for an "eternity candle." Don't know what this is and didn't request to order it. Echovita has since refunded the fee & advised that the item & fee could have been removed during the order process. Appreciated fee refund but feel this item should NOT be automatically added to an order for the customer to later remove if not wanted.
25 January 2024
Unprompted review
Reply from Echovita
Hi Cynthia, the virtual candle included in your order could have been removed from your order during step 4 of checkout. Also, it appears in the complete price breakdown on the left-hand side of the screen before clicking "Place my order". Since you didn't want the candle, we have cancelled and refunded it. Please allow 5-7 business days for the refund to be returned to you. In the future, when there is a discrepancy with your order, it is best to contact the company you ordered from to get it resolved. Thank you.
Same day order and it was a beautiful…
Same day order and it was a beautiful bouquet!
27 January 2024
Unprompted review
They failed to deliver my flower…
They failed to deliver my flower arrangement for the funeral
27 January 2024
Unprompted review
Excellent and efficient Service
Easy on-line ordering of flowers; and delivery was very timely.
22 January 2024
Unprompted review
Flowers not delivered on time for…
Flowers not delivered on time for funeral on Thursday. In fact it was Monday before they were delivered!!!
29 January 2024
Unprompted review
Reply from Echovita
Hi Deborah, we're sorry to hear of your experience. It looks like this has already been resolved by Blooms Today, as they issued a partial refund for your order. Thank you.
good stuff!
5 January 2024
Unprompted review
I could order a meaningful bouquet…
I could order a meaningful bouquet within my price range all from the comfort of my workstation. I also liked that I did not have to worry about delivery as there is a process in place between the florist and the funeral home which made things super convenient.
15 January 2024
Unprompted review
Somewhat Disappointed
I made two orders. One was delivered and one was not. This was first time using the service from the site recommended by the funeral home links. Therefore would have been nice if the delivery had been seamless.
10 January 2024
Unprompted review
Flowers not deliverable
Flowers were ordered through the site because it was on the funeral home's website with the departed individual's information. The order was placed after about 2 days I received an email of cancellation. I'm not sure if there is any fault to be rendered, but the occasion made it more disappointing. It is a bit disheartening to go through the whole process of ordering online and then having it cancelled. A telephone called would have been a more professional touch.
2 January 2024
Unprompted review
Reply from Echovita
Blooms Today may have attempted to reach you by phone, but if you don't answer, they send an email. If the local florist assigned your order comes across an issue and cannot fulfill your order, the customer is notified and the order is cancelled if it cannot be re-assigned to another florist.
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