ECH Reviews 

Good times on holiday. Lovely car to drive.. Very good service.

Very easy to deal with, no issues whatsoever!

Nice car with good employees

Great experience with Easy Car Hire! Camilla and Valentina were super helpful with letting me know what to do. Would recommend. :)

The experience was a positive one

Great and easy service. Car was exactly as described and was easy to return the car. Will use again when we come back to Italy.

Fantastic car . great service. Recommend

All the cars are new, friendly, assertive and efficient staff, short time of waiting for the shuttle to the airport

Absolute con... do not rent from them. Ordered an automatic got a manual they said no automatics left. A tiny scratch on the car (which we feel was there when we got the car) our fault we didnt check cost 400euros this could have come out with t cut. Was literally an inch! The rental place is not in the airport! You have to get a busto the actual rental place! Plenty other rental places in the airport. Also takes hours to get served... please dont use this company..

Pick up was easy and kindfull to Catania

Was a Overall good experience

In another world, I have read all reviews on ECH and never booked with them 😡

Cimplaint sent below:

Sir,
I have arrived at Verona airport, tried the 2 numbers given. Neither worked.
Took a cab to the ECH office (15 euros) only to find a host of customers there as the office was shut.
A person arrived after 1 hour saying they were short staffed.
I had to wait another hour until he served the waiting queue.
When it was finally our time, he offere us free fuel as compensation, which we accpted.
When arriving at the car, he changed it to half tank, which I was also willing to accept.
However, he then wrote 1/2 in numbers on the contract.
I tried to ask him how will he person onow that this means half free if there is not even a signature on it.
At this point he became aggressive, shouting, told me to sign the contract or go away and slammed the door and window to the office.

Throughout I kept a very caml manner,
simply trying to get him to see why i need more of a signature but his manner was pretty aggressive as mentioned.

Putting aside the face that I will not be spoken to like this by anyone, let alone someone who just had me wait in the sun for 2 hours nearly, I frankly have no faith in someone being present when we return the car, in some issue being suddenly "found" in the car due to the above, or the overall ability of ech to give me any manner of car rental service.

I have now had to rent a new car with a different provider (for a larger sum).

I am attaching

* Cc used for payment (I am obviously also needing the deposit I paid ECH be refunded asap - as the person shouted he would before slamming the window)

• Receipt for the deposit

* My drivers license

Please refund my rental asap.

Ronen

I had a horrible experience with this company in verona.
First off, we had to wait an hour before anyone even bothered to arrive. After countless phone calls and various families arriving finally one guy turned up.

We then had to wait another half hour to be served which is fair enough.
To account for this mess up he said we could come back with half of a fuel tank but we were worried that we would return the car and a colleague wouldn’t believe us and charge us, so we were just asking him to clearly state it on the paper work.

He then began to shout at us, swear and call us ‘retarded’ and ‘idiots’ for ‘not wanting free fuel’ which was clearly NOT the case we just didn’t want to be charged in the future, and due to there being no staff in the vicinity for a whole hour you can understand our hesitation to trust him.

he slammed the window and the door in our faces and even threw his clipboard in anger at one point.

I understand he was probably stressed out from having so many customers at once due to the backlog, however this was the staffs own fault so how sympathetic can i really be?

On 2 occasions I returned the car in good order. The hold on my credit card was not released. This seems to be their business practice. They asked me to pay to have it released.

Excellent experience, very professional and simple

Booked a car rental from Bologna! Everything went very smoothly and would book again with them - highly recommend!

Good experience, easy drop off with Sam and collection, brand new vehicle.

The cost, the car, the service and the Daniele were fantastico! Definitely coming back to Bologna Station

Car was good. But service to and from airport was very poor. Left us waiting well over 30mins outside when picking up the car. Now drpping off the car we're still waiting having been told the driver will be 5mins in 37 degrees. Staff dont care, they're sat in an air con office. Do not use them.