Repeated excuses instead of dispatching the order. Later Solved the issue
This brand seriously needs to improve its operations. My order was fully paid and confirmed, but nothing was shipped for many days. Every time I followed up, they promised “dispatch today” and didn’t do it. After that, they stopped responding completely.
No tracking, no delivery and no support — I eventually had to escalate through Razorpay to protect my payment.
I buy from many online brands and have never seen customer support this unresponsive. I do NOT recommend ordering unless the company proves they have solved their delivery and communication issues.
I will update this review if the company resolves the issue professionally.
Update:-
The issue has now been resolved. The owner personally contacted me, processed a refund for one item, and arranged an exchange for the other. I received the XXL replacement and it fits well. While the delay was frustrating initially, the final resolution was handled properly.