EBC Brakes Direct Reviews 3,532

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the brake pads and discs, noting their superior performance and durability compared to other brands. Many people also highlight the excellent delivery service, with orders arriving quickly and on time. The overall service is frequently described as outstanding, with an easy ordering process and helpful customer support. However, some customers experienced issues with delivery, citing delays or problems with specific carriers. A few people also received incorrect parts or found the product to be noisy after installation. Additionally, some reviewers mentioned that the postage costs for small items were too high.

What people talk about most

Product

Reviewers mention positive feedback about product quality and performance. Customers consistently praise the... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting quick and timely... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of... See more

Service

Clients share positive opinions on service, consistently praising the quick and efficient assistance... See more

Order

Customers had positive experiences with the ordering process. Many reviewers found the transaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

OE replacement for my 2017 Leon FR ST. Plain disc and standard pads. Very much improved initial bite followed by a linear and superior bite thereafter. Thoroughly recommend these over other afterma... See more

Rated 5 out of 5 stars

Ordered Friday morning, arrived Saturday. Used countless sets of the RPX race pads. They work so much better than most of the other pads I've tried and they're cheaper. Great that EBC caters for peop... See more

Company replied

Rated 5 out of 5 stars

EBC Brakes provides an outstanding product that surpasses manufacturer quality (Toyota OEM). One set of discs, both front and rear, for a Verso in 10 years, 2 sets of Green pads in the same time perio... See more

Company replied


Company details

  1. Auto Parts Store
  2. Motorcycle Shop

About EBC Brakes Direct

Written by the company

EBC Brakes Direct is your number one source for brake products for cars and motorcycles with same day shipment of over ten thousand quality brake parts. We sell only the very latest EBC materials and can help with any fitment or technical issues 9-5 weekdays with our experienced group of sales staff and technicians.
EBC Brakes Direct

Fast and Free Shipping

Free next day deliver on most orders

Most orders will be delivered next day and shipping is free - order must be £50 or more after all discounts and taxes and free shipping only applies to mainland UK. Please check our website for further details to ensure your area is included in our free shipping offer.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

Web site not too helpful

Web site not too helpful, unlike staff and representatives at Goodwood. Delivery company advised delivery time as end of day then turned up a lunch time so I had a four mile round trip to pick up parcel. It is fortunate that I have transport and can carry a relatively heavy parcel. I am more than happy with the quality of the product ,but getting hold of it more than a little problematic .

16 September 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received, but we are saddened to hear about the delivery of the parcel being less than helpful. We have worked with UPS for a long time and have always found them very good at what they do, however there will always be that time now and again when things don't go right and we are very sorry to hear you experienced this.

Hopefully, we will see you back again at some point and your experience will be a lot better!

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

First attempt at clutch replacement

First attempt at clutch replacement. Perfect product. Great price. Speedy delivery..
Used in anger last weekend - worked perfectly!

19 September 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great product

Easy ordering, fast delivery, great product

16 September 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Excellent service and quality

Pre and post sales service is first class. Order arrived next day without any issues. I have since fitted my new g80 brakes and they are awesome 🤩

15 September 2025
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Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 4 out of 5 stars

i love my brake pads

i love my brake pads, they work well, i just wish you had a delivery option to canary islands, which would mean i dont have to get on a plane to replace my brakes

8 September 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

In future, if the website does not have a delivery option for where you are, drop us an email with the part numbers you need and your address and we can quote shipping for you

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great company

Fast delivery and great quality, will be ordering again A++++++

15 September 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Awesome support

Awesome support, premiu material.
Both brake kits arrived well packed and quite fast.

14 September 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great website easy ordering delivery as…

Great website easy ordering delivery as I requested and great product

3 September 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Yellow Stuff is Great!

Quick and easy purchase. Had them fitted by a local independent and have been using the yellow stuff pads for 6 months now. A lot less dust and much better bite than OEM on my F-Type.

18 November 2024
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Good products

Good products, good prices and genuine next day delivery

1 September 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great service and the parts came…

Great service and the parts came promptly

31 August 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 4 out of 5 stars

Fast delivery and good online chat for…

Fast delivery and good online chat for matching pads to the car. Only gripe was the phone advice when rang into double check the pads would fit. After specifying that I would be using Brembo cross drilled discs, I was told that the EBC ceramic pads are designed for plain discs and cross drilled will wear the pads just as fast as normal ones. This is not a fact based statement. Compounds are different on each type of pad, how can they wear faster just by the whether the disc is cross drilled? Grooved yes, but mine aren’t grooved. The only thing I can think of the gentleman was trying to imply I buy the plain EBC discs. Or that EBC don’t want to encourage their products to be mixed and matched in case their is some sort of complaint. I’ve read on multiple forums that my setup is standard and pad combinations are tested with multiple disc manufacturers.

29 August 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with our products.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Well packaged and delivered

Well packaged and delivered, very nice brake discs and pads, now fitted and working perfectly

4 September 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Front pads green stuff

The service was excellent and the brakes are excellent quality and are much better than the O E M , hardly any brake dust so much better than the original pads from Ford .

4 September 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Fast service and top quality product

Fast service and top quality product

3 September 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Quick delivery and excellent quality of…

Quick delivery and excellent quality of parts.

1 September 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Two purchases recently

I've made two purchases, from EBC Direct, in the last few weeks. This one was the most recent and went absolutely as smoothly as I would have hoped for.

The website worked fine and I selected the correct parts, with confidence. Pricing is competitive and quality first class.

Delivery was on time and the communication was ideal.

Thanks EBC, keep it up.

31 August 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Website easy to navigate. Great product.

30 August 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

XVZ1300 brake pads

The website was easy to use and very usefull to find the correct brake pads for my model of motorcycle which is a Yamaha XVZ1300 Royal Star

26 August 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

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