EBC Brakes Direct Reviews 3,535

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the brake pads and discs, noting their superior performance and durability compared to other brands. Many people also highlight the excellent delivery service, with orders arriving quickly and on time. The overall service is frequently described as outstanding, with an easy ordering process and helpful customer support. However, some customers experienced issues with delivery, citing delays or problems with specific carriers. A few people also received incorrect parts or found the product to be noisy after installation. Additionally, some reviewers mentioned that the postage costs for small items were too high.

What people talk about most

Product

Reviewers mention positive feedback about product quality and performance. Customers consistently praise the... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting quick and timely... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of... See more

Service

Clients share positive opinions on service, consistently praising the quick and efficient assistance... See more

Order

Customers had positive experiences with the ordering process. Many reviewers found the transaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

OE replacement for my 2017 Leon FR ST. Plain disc and standard pads. Very much improved initial bite followed by a linear and superior bite thereafter. Thoroughly recommend these over other afterma... See more

Rated 5 out of 5 stars

Ordered Friday morning, arrived Saturday. Used countless sets of the RPX race pads. They work so much better than most of the other pads I've tried and they're cheaper. Great that EBC caters for peop... See more

Company replied

Rated 5 out of 5 stars

EBC Brakes provides an outstanding product that surpasses manufacturer quality (Toyota OEM). One set of discs, both front and rear, for a Verso in 10 years, 2 sets of Green pads in the same time perio... See more

Company replied


Company details

  1. Auto Parts Store
  2. Motorcycle Shop

About EBC Brakes Direct

Written by the company

EBC Brakes Direct is your number one source for brake products for cars and motorcycles with same day shipment of over ten thousand quality brake parts. We sell only the very latest EBC materials and can help with any fitment or technical issues 9-5 weekdays with our experienced group of sales staff and technicians.
EBC Brakes Direct

Fast and Free Shipping

Free next day deliver on most orders

Most orders will be delivered next day and shipping is free - order must be £50 or more after all discounts and taxes and free shipping only applies to mainland UK. Please check our website for further details to ensure your area is included in our free shipping offer.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quick delivery.

Quick delivery.

31 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great service and products.

Great service. Prompt and efficient. Products are good too.

29 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Excellent …

Very quick delivery kept informed regularly on status

28 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Helpful customer service

Helpful customer service, good products.

28 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great brake pads always a good fit and…

Great brake pads always a good fit and don’t fit anything else now many thanks

21 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Good product

Good product, good price, very helpful staff and fits perfectly. As a professional mechanic for over 25 years, EBC is one of the only brands I trust for brakes on my cars. Cheers everyone 👍

26 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great product

Great product, fair price, clear website, fast delivery. Recommended

24 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Very helpful and fast delivery

Very helpful and fast delivery
Many Thanks will be back

17 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Best brakes by far

Only brakes I’ll be buying from now on. Had original on my Lexus and squealed horrendously put EBC on no more squealing and amazing stopping power.

2 August 2025
Unprompted review
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great experience with EBC

Great experience with EBC. Fast despatch, good communication and fantastic product.

22 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great products

Great products and delivered on time.

21 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great service as always.

Great service as always.

Bought GD discs and Red Stuff pads for both axles, delivery was very quick, communication good and everything well packaged.

21 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Met the EBC team at Goodwood FOS

Met the EBC team at Goodwood FOS. They checked availability and price. They also had a special FOS offer. Ordered on the Monday with the FOS discount and received the pads on Tuesday. Great price and next day delivery.

14 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Good prices and technology

Good prices and technology. A quality product.

18 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Happy customer

I have been happy with all the previous EBC pads I have used so looking forward to trying out the greenstuff pads.

16 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 4 out of 5 stars

Good service and great delivery

Good service and great delivery. EBC brake pads are fitted and work very well. One star docked due to higher prices than others after P&P and VAT added. Used a 20% discount code to bring price in line with other suppliers.

16 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

Thank you very much for your kind words, we are grateful you had a good buying experience and love our products.

I'm very sorry you are not satisfied with the price, we are aware we are slightly more expensive than other places, however that is because we are part of the manufacturer themselves and therefore, only sell the retail value of the products.

Hopefully we see you order again from us in the future!

Kind regards,

EBC Brakes Direct Team

Rated 5 out of 5 stars

Easy simple fast

Everything was easy and simple, from finding the right discs and pads and ordering them. And delivery was fast really really fast. Definitely recommend, and will be coming back.

15 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Nice little upgrade on my cooper S

Nice little upgrade on my cooper S, looks better, stops better er!

4 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, the pads fit perfect and braking performance is restored.

4 July 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

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