Writing on behalf of my Sister in Law. She paid her subscription but has not received any boxes. She is extremely disappointed as she is disabled and really looked forward to receiving her boxes. Her... See more
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See what reviewers are saying
I love the monthly boxes I receive every month, they always make sure I have something to work on. I've only once gotten a picture that had a less than perfect working grid. When I received a dup... See more
Company replied
⭐⭐⭐⭐⭐ Top Quality products at affordable prices. I'm a monthly subscriber at Easywhim as well as ordering other products and I've never been left disappointed. Customer service is amazing as well as... See more
Company replied
I ordered some diamond art Christmas cards at the end of October, hoping to complete them and then give them as special cards to family. When they hadn’t arrived 6 weeks later, I emailed Easywhim. I c... See more
Company replied
Company details
Written by the company
At Easy Whim we can't get enough of crafts! That's why we're proud of our high quality crafting kits and excellent customer service. From Diamond Painting, to quilling, felting and embroidery, you'll find your perfect craft. If you're a passionate crafter then our Diamond Painting Club Boxes are for you! Our Diamond Painting Club is full of exclusive offers, content and crafts. Receive Diamond Painting Kits and DIY Craft items straight to your door every month. It's like Christmas every month!
Contact info
PO BOX 663 Alexandria, NSW , 1435, Sydney, Australia
- hello@easywhim.com
- easywhim.com
I just placed an order to start working…
I just placed an order to start working on 2022 Christmas gifts. Some of the items I made this past year were a hit. So many people loved what I had made and want me to make them the same. Also, there were some new items that I ordered for myself.
4 January 2022
Reply from Easywhim
Hi Karen,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Reply from Easywhim
Hi Karen,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Quick and Easy
I had an issue with an incomplete kit from the diamond club. When I reached out I was responded to quickly. The whole process was simple and easy and above all quick.
3 January 2022
Reply from Easywhim
Hi Shasta,
Thank you for your positive feedback! Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Reply from Easywhim
Hi Sabrina,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
My order got sent to a different state
My order got sent to a different state. Still waiting for refund or resend to my actual location
2 January 2022
Reply from Easywhim
Hi Lisa,
As per checking, your reshipment order is already in transit to you. Please send us an email for the tracking details.
Once delivered and resolved, we'd really appreciate it if you could reconsider your review rating.
Thanks,
Steph
I made a review
I made a review, & it took Easy Whim 9 months to reply. If they're as good as they think, it wouldn't taken so long. All the stuff they sell, I can get at a fraction of the price elsewhere. And it doesn't take a month or more to arrive.
2 January 2022
Reply from Easywhim
Hi Wendy,
We really appreciate you taking the time to share your experience with us. We're sorry to hear that you were dissatisfied with our service.
We want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
Thanks,
Steph
I thought that I could add a picture…
I thought that I could add a picture onto my diamond art.
But my family that I gave the diamond art for Christmas loves them
1 January 2022
Reply from Easywhim
Hi Deborah,
Thank you for your positive feedback!
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
I love easywhim
I love easywhim. It is very easy to shop and contact the company if there are any issues or questions
1 January 2022
Reply from Easywhim
Hi Amanda,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Always have a great experience love…
Always have a great experience love your product. Just wish you used like after pay so I could get a lot more. Affirm is so hard to get approved for. Thank you
31 December 2021
Reply from Easywhim
Hi ,
Thank you for your positive feedback! Thank you for also pointing out the different ways to improve our service in the future. I want to assure you that your constructive feedback does not go unnoticed.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
I ordered 2 large diamond paintings
I ordered 2 large diamond paintings. Once they arrived, I found the diamond paintings in a box but the diamond packages taped to the outside of the box. The wax squares were just placed in the box as if it were an after thought and the felt backed canvas...well lets just say...not even close. Believe it or not I haven't even taken the paintings out of the box yet so there may be more to come. Chances are I have just wasted my money. I took a chance buying from this company. Don't make the same mistake as I did.
30 December 2021
Unprompted review
Reply from Easywhim
Hi Valerie,
Sorry to hear about your experience.
Have you contacted us about this? Kindly send us a photo of what you received at club@easywhim.com so we can send a replacement.
Thanks,
Steph
I used to do cross stitch but I haven't…
I used to do cross stitch but I haven't been into it since my grandmother passed. Diamond painting gives me the same relaxing way of making something beautiful and they make great gifts.
30 December 2021
Reply from Easywhim
Hi Lisa,
Thank you for your positive feedback!
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Love ur stuff
Love ur stuff. When I do have problems u guys help me. Muchly appreciated and I will keep on ordering from you guys. Thank you for everything u guys do for all of us keep up the great work.
Hope u guys had a great Xmas hoping for a great new year. Keep safe
KimJ
29 December 2021
Reply from Easywhim
Hi Kimberley,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Gorgeous
Gorgeous can't wait to do artists diamond painting my favourite is the dog one 😍
26 December 2021
Unprompted review
Reply from Easywhim
Hi Maria,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
They are a great company
They are a great company. Their customer service is always there to help with anything you may need. They are not satisfied until you are.
26 December 2021
Reply from Easywhim
Hi Karla,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Quite good boxes my daughter used to…
Quite good boxes my daughter used to purchase them and good contents inside boxes
24 December 2021
Reply from Easywhim
Hi Craig,
Thank you for your honest feedback!
Let us know if you need any more help. We'd really appreciate it if you could reconsider your review rating.
Thanks,
Steph
Easywhim is AWESOME!
Easywhim is AWESOME!! I get my customs there and they are absolutely beautiful.
24 December 2021
Reply from Easywhim
Hi Sharlene,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Reply from Easywhim
Hi Amy,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
The canvas is nice
The canvas is nice. But I didn’t receive an inventory list and 2 bags of drips were torn open. Haven’t started painting it yet.
23 December 2021
Reply from Easywhim
Hi there,
Sorry about that!
Kindly send us an email to hello@easywhim.com and we'll be happy to send you a replacement.
Thanks,
Steph
Ordered for my granddaughter for a …
Ordered for my granddaughter for a Christmas present , but now for her birthday.
Didn’t receive parcel , had to tell you I didn’t receive it. Second Parcel arrived but there was no way to finish by Christmas.
23 December 2021
Reply from Easywhim
Hi Jacqueline,
We really appreciate you taking the time to share your experience with us. We're sorry to hear that you were dissatisfied with our service.
We want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
Thanks,
Steph
Everything l get is always so awesome
22 December 2021
Reply from Easywhim
Hi Marilyn,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
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