BEWARE - sort your Glasgow branch out
BEWARE — do NOT trust this company with anything you value.
My elderly father was seriously ill in hospital and unable to make a payment, so I called to explain the situation and offer to make a payment????? To take over the account?????? TO BE TOLD they had already thrown away my late mother’s belongings. Not junk. Not rubbish. Personal, irreplaceable, deeply sentimental items that can NEVER be replaced.
What makes this even worse is the blatant dishonesty. One staff member told me the items were still there days earlier, yet today I am told they were “skipped” over New Year. So which is it? The stories don’t add up, and it is so clearly painfully obvious something is not right.
The lack of empathy is disgusting. The attitude from staff on the phone? Rude, dismissive, and completely unapologetic. No compassion, no accountability, just sheer utter arrogance.
You haven’t just “cleared a unit” you have destroyed memories that meant everything to a grieving family. That’s something you can’t fix, replace, or justify.
I will be taking this further and making sure people know exactly how you treat your customers. Absolutely appalling behaviour