After submitting a Review last week stating my frustrations, Zeke and the Team replied immediately, which impressed me immensely. Most of the Printers I have dealt with in the last 3 decades will leave it for a while, and will only contact me when they are quiet and needed more jobs. The Staff apologies and take note of my concern, and when I told them the overtime cost I paid for someone to sort them out, they were happy to give me some Credit in account to compensate for my losses. that was very helpful and very Professional. So with the Print Qualty and a service like that, i have to continue using them. And of course next time, I will definitely make some "special Instructions" , well done Team. It's nice for them to value my business with them.
Reply from Easy Signs
Hi Pixie,
Thank you for your review on our posters and for taking the time to discuss your order experience with me last week!
I appreciate the feedback that you have supplied to me, as we are always looking for ways to improve our services and this is definitely something that we will be looking into further.
Firstly, it is great to know that the print quality is good - this is something that we take very seriously here at Easy Signs.
As per our discussion, I completely understand the frustration and inconvenience caused by our production team packing the different designs together. Although it definitely is common sense to pack them separately, unless we specifically note for them to do so, they tend to pack the orders as efficiently as possible - carton and packaging wise. This means that designs do tend to get packed together, mainly to save on extra packaging but also time.
With posters, we are happy to pack them in seperate containers but this does require more packaging, so this is something that needs to be organised prior to the order being sent through to our production team.
As we discussed, if you are able to leave a note on any future, multiple design, orders - we can ensure this is actioned.
We hope that we can continue working with you in the future and will hopefully provide a full 5 star experience for you.
I hope you have a great rest of your week and upcoming holidays!
Kind regards,
Zeke :)
