Love easy puff greerton. If I'm going away I'll stock up here so I don't have to be a traitor and visit any other store. If easypuff greerton was a wife you'd never need a mistress. They're always hel... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The people in the store are very helpful and knowledgeable about their products. I enjoy getting my vape juice from there. My only negative comment would be that another vape shop that I sometimes go... See more
Company replied
I have always had great service from easypuff any issues are sorted promptly All staff are pleasant and knowledgeable and always receive my order within a couple of days 😀 Big shout out for Rach... See more
Company replied
I have phoned many times and either Rachel or Jordan has helped with my enquiry. I have often ordered through them when I was having difficulty ordering online. They were very helpful and processed... See more
Company details
About EasyPuff Vape Shops Tauranga
Written by the company
A Prominent Vape Shop in Tauranga - Easypuff
Easypuff, a vape shop in Tauranga, was established in 2011. You can find them at the following locations:
- 509 Maunganui Road, Mount Maunganui 3116 (phone: +64 7 572 0302)
- 1287 Cameron Road, Greerton, Tauranga 3112 (phone: +64 7 925 0904)
Their vaping products and accessories cater to both beginners and experienced vapers. As a result of their years of experience and excellent customer service, Easypuff is a trusted destination for vaping enthusiasts in Tauranga.
Easypuff - A Passion for Excellence in Vaping
Founded with a passion for excellence, Easypuff proudly presents an extensive and delightful assortment of e-juices, catering to the discerning taste of Kiwi vapers. Their collection showcases an array of delicious flavors and awe-inspiring options, appealing to those seeking an exceptional vaping experience. With an unparalleled selection, EasyPuff™ ensures that every vaper can find their perfect match among the vast array of e-juices available. Whether you're a seasoned enthusiast or a curious beginner, EasyPuff™ has something special to offer for everyone, making them the go-to destination for vaping enthusiasts in New Zealand.
WARNING ABOUT NEW ZEALAND'S VAPING LAWS - R18
The laws and regulations governing vaping in New Zealand ensure consumer safety and accurate information. The website does not make any therapeutic claims due to R18 regulations that prohibit marketing and advertising relating to vaping that could mislead consumers about its health benefits. This disclaimer is not intended to make therapeutic claims regarding the health benefits or effects of vaping. Additionally, the information is not intended to promote vaping as a medical treatment.
A Closer Look At New Zealand's 2021 ASH Year 10 Survey
For more information about New Zealand's 2021 ASH Year 10 Survey, you can visit the following link:
Click here to read the surveyEasypuff - Top Pod Vapes and Pod Systems
Check out the latest Pod Vapes at Easypuff:
Top Pod Vapes - 2023Explore a wide range of Pod Systems at Easypuff:
Pod Systems CollectionContact info
1287 Cameron Rd, 3112, Tauranga, New Zealand
- +64 7 925 0904
- support@easypuff.co.nz
- easypuff.co.nz
4.7
Excellent
433 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Reply from EasyPuff Vape Shops Tauranga
We greatly appreciate your kind words and your recommendation. Your feedback serves as motivation for us to continually strive for excellence in both our products/services and customer support.
Excellent and helpful service
18 August 2023
Reply from EasyPuff Vape Shops Tauranga
Thank you for your kind words
Very helpful customer service
6 August 2023
Reply from EasyPuff Vape Shops Tauranga
Thank you so much for taking the time to share your wonderful feedback about your experience with us. We are thrilled to hear that you had such a positive interaction with our customer service team.
Reply from EasyPuff Vape Shops Tauranga
We greatly appreciate your kind words and your recommendation. Your feedback serves as motivation for us to continually strive for excellence in both our products/services and customer support.
Awesome
Great friendly team,who are very knowledgeable. Highly recommended
20 August 2023
Unprompted review
Reply from EasyPuff Vape Shops Tauranga
Our team takes great pride in providing prompt, knowledgeable, and caring support to our valued customers, and it's truly heartwarming to know that our efforts made a difference in your experience. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. Thank you
Very helpful
14 August 2023
Reply from EasyPuff Vape Shops Tauranga
Thank you for your kind words! We are thrilled to hear that you find our staff amazing. We strive to provide excellent service and a positive experience for our customers at all times. It is our goal to exceed your expectations and make your interactions enjoyable with us.
Reply from EasyPuff Vape Shops Tauranga
Thank you, Your review means a lot
Salesperson convinced me that the…
Salesperson convinced me that the product she recommended was going to be better for me and she was correct awesome service thank you
12 August 2023
Reply from EasyPuff Vape Shops Tauranga
Thank you so much for taking the time to share your feedback and for choosing EasyPuff for your product needs. We're thrilled to hear about your outstanding customer service experience and your kind words mean a lot to us.
The company had my product
The company had my product, sometimes is hard to get. Very happy with the time it took to get to me.
8 August 2023
Reply from EasyPuff Vape Shops Tauranga
Thank you for sharing your experience with us! We're glad you found the product you were looking for, particularly considering its limited availability at times. We understand how important it is to find what you need, so we're glad we could assist.
We're pleased that you're satisfied with the delivery time. We're committed to ensuring your orders reach you in a timely manner.
Get in touch with us if you need more products or assistance in the future. We're here to help!
It is a pleasure to serve you again whenever you need us, and we thank you for choosing us.
Review invite arrives before the product
Purchased on the 2nd Aug, and the invite to review arrived (7th aug) before the juices. Coming from the otherside of town so not entirely sure what is happening with it
1 August 2023
Reply from EasyPuff Vape Shops Tauranga
We appreciate your feedback and apologize for the inconvenience you experienced regarding the timing of the invitation for a review and the delivery of your juices. We understand that this situation has left you puzzled, especially considering the distance.
Our apologies for any confusion or frustration this may have caused. We're actively working to ensure smoother communication and timely deliveries going forward.
We are dedicated to ensuring your satisfaction, and we strive to resolve any issues you may have with your order. If there is anything specific you would like to discuss or if you need assistance with your order, please do not hesitate to reach out to our customer service team.
We apologize for the delay and appreciate your understanding during this time of improvement.
Great communications!
30 July 2023
Reply from EasyPuff Vape Shops Tauranga
It is great to hear that you are satisfied with our communications! Thank you for your positive feedback.
It's important to us to ensure clear and effective communication, and we're glad it made a positive impression on you. If you have further questions or need assistance in the future, please don't hesitate to contact us.
We appreciate you choosing us, and we look forward to serving you well in the future!
The person who served me didn’t really…
The person who served me didn’t really care one way or the other. I wasn’t asked if I wanted to use my points or if I even had any. Not my usual service.
27 July 2023
Reply from EasyPuff Vape Shops Tauranga
I'm sorry to hear about your recent service experience. It's disappointing when the level of care and attention we're accustomed to isn't met. Your feedback is valuable, and I'll bring this matter to management's attention. They should be aware of the situation so they can improve the service and ensure customer needs are properly addressed. If there's anything else you'd like to share or if there's any way I can assist you further, please feel free to let me know. Your satisfaction is paramount to us, and we'll do our best to make it right. Thank you for bringing this to our attention.
Cheap, fast delivery.
Cheaper than most shops & fast delivery. (NZ Couriers suck tho - add a request for NZ Post in your order & you'll have a more reliable service)
16 July 2023
Reply from EasyPuff Vape Shops Tauranga
Hello there,
Our prices are more affordable than most shops, and we pride ourselves on providing fast delivery. We apologize for any previous difficulties with NZ Couriers.
In response to your suggestion, we have taken it into account and now offer NZ Post as an alternative option for shipping. Your satisfaction is our top priority, so we strive to provide the best possible service for your orders. Our goal is to provide the best possible service for your orders through NZ Post.
If you decide to place an order, please choose NZ Post as the shipping method. We're committed to continuously improving our services.
Please let us know if you have any further feedback or questions. We value your input and look forward to working with you again soon!
Great customer service
The young lady who served me was really lovely. She was really attentive and helpful. Great customer service.
2 July 2023
Reply from EasyPuff Vape Shops Tauranga
Thank you for sharing your positive experience with the young lady who served you! I always enjoy encountering attentive and helpful employees who provide excellent customer service. I will make sure to tell her and the management team how much you appreciate it. In addition to recognizing the individual's efforts, positive feedback encourages excellence within the organization. Please let me know if there is anything else you would like to share or if you require any further assistance. We appreciate your patronage and look forward to welcoming you back soon!
Amazing staff
7 July 2023
Reply from EasyPuff Vape Shops Tauranga
Thank you for your kind words! We are thrilled to hear that you find our staff amazing. We strive to provide excellent service and a positive experience for our customers at all times. It is our goal to exceed your expectations and make your interactions enjoyable with us.
Do not hesitate to contact us if you have any specific comments about your experience with our staff or if you have any suggestions on how we can further enhance our services. We continue to strive to deliver the best possible service based on your feedback.
Please feel free to reach out to us anytime if you have any questions or need assistance. If you have any questions or need assistance, please feel free to reach out to us.
Great customer service
They were really accommodating will resending new vapes, when there was an issue with my existing order. Great customer service
1 July 2023
Reply from EasyPuff Vape Shops Tauranga
Thank you for choosing EasyPuff and for sharing your wonderful feedback. We look forward to serving you again soon.
Reply from EasyPuff Vape Shops Tauranga
Thank you for your kind words! We are thrilled to hear that you find our staff amazing. We strive to provide excellent service and a positive experience for our customers at all times. It is our goal to exceed your expectations and make your interactions enjoyable with us.
So fast delivery
So fast delivery! A selection of how to pay is helpful & points added for a reduction on the total, thanks guys
1 July 2023
Reply from EasyPuff Vape Shops Tauranga
Your review means the world to us, and we're excited to continue serving you and delivering top-notch products/services. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here for you.
Quick shipment
27 June 2023
Reply from EasyPuff Vape Shops Tauranga
Thank you so much for taking the time to share your wonderful feedback about your recent experience with us. We truly appreciate your kind words, Rachel is a gem :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.