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EasyMerchant Limited Reviews 

2,273
•
TrustScore 4.5 out of 5

4.7

Construction Material Wholesaler
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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the easy and professional service, highlighting helpful staff and excellent communication throughout the ordering process. Many people appreciate the fast, efficient, and often next-day delivery, with items frequently arriving well-packaged and on time, sometimes even earlier than expected. Consumers also commend the good quality products, noting they are often as described and offer great value for money, making them reliable for various needs. However, some people mentioned experiencing significant delays with their orders, with items not arriving as expected or being too late for their intended use. These customers expressed frustration over extended waiting times and the impact on their projects, wishing for quicker service in those instances.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product quality, describing items as good quality, as... See more

Order

Clients share positive opinions on order, with many finding the ordering process easy and straightforward,... See more

Service

Consumers find service to be positive, with many reviewers describing it as efficient, fast, and helpful from... See more

Quality

People report positive experiences with quality, consistently describing products as good, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used the message contact first and this was very good to use. As I thought I needed the membrane early, Easymerchant contacted their despatch department and they actually pushed the order through qu... See more

Rated 5 out of 5 stars

Easy professional company to deal with. I placed an order then my plans changed and didn't need the item. As it hadn't been dispatched they cancelled the order and refunded me straight away, no fuss... See more

Rated 5 out of 5 stars

Ordered on line by meter and price was very good, items arrived within a couple of days and the fabric was used with no issue, seems very good quality but postage was a little expensive, probably the... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend this company. I ordered items and I needed some assistance with my order. I was assisted by polite knowledgeable personnel who sorted my issues. Great service from start to f... See more

Company details

  1. Construction Material Wholesaler
  2. Construction Company
  3. Plumbing Supply Store

Written by the company

For builders, contractors and tradesmen in the construction industry who can not afford delays in receiving critical goods. EasyMerchant guarantees you get the products you need, on time to finish your project without delays or cost over-runs. We stock a complete range of drainage, ducting and building plastics, that are accurately picked and quickly shipped so that you can finish your projects on time, every time.

EasyMerchant Limited

Written by the company

The easiest way to order pipework systems and building materials direct to the building site.
Here at EasyMerchant we believe in the so called “Service Triangle”. For anyone hasn’t heard of this before, it’s the connection between price, product and service. Our customers tell us that these are the three key factors that if met, wins their repeat business. Unfortunately, this would appear to have been lost on some of the other internet merchants out there, and the internet is full of cheap products, cheap staff, and an even cheaper delivery service. Here at EasyMerchant Limited we use our years of industry experience to optimise the entire process. We use our long standing connections with industry leaders to create an unbreakable network geared solely for your satisfaction.

The highest rated online drainage merchant in the UK!

We understand that customer service is the single most important business aspect and our mission is to impress every single customer.

Fast and accurate free shipping for all orders over £120!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(2,273)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Good product

Good product although we did find it very thin in parts so had to double up

25 February 2026
Rated 5 out of 5 stars

Easy to navigate the website for…

Easy to navigate the website for exactly what I wanted, blew away by the quality of the 7 inch guttering I ordered, from the brackets been strong and easy to clip in an out, an the joints super easy to seal.
First time user of easy merchant will definitely be using for all of our guttering from now on, plus price is extremely good

7 January 2026
Rated 5 out of 5 stars

Easy professional company to deal with

Easy professional company to deal with. I placed an order then my plans changed and didn't need the item. As it hadn't been dispatched they cancelled the order and refunded me straight away, no fuss whatsoever. Many thanks.

2 January 2026

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