easyMarkets Reviews 1,796

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting its promptness, knowledge, and genuine assistance. Reviewers are particularly impressed with the quick response times and the smooth user experience, finding the platform accessible and intuitive. However, some people were dissatisfied with certain aspects of the service, such as confusing platform functionalities or issues with withdrawals and account verification. A few other people also felt that the customer service was at times unhelpful or that there were unexpected charges during transactions.

What people talk about most

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the support team for being responsive,... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the exceptional customer support,... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the platform's... See more

Payment

Reviewers highlight ambiguous aspects of payment. While some customers experienced quick withdrawals and... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the efficiency, patience, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great assistance by the support team. Problem with access was resolved after an hour on the phone. The working of the MT4 and Standard platforms was confusing and convoluted.

Company replied

Rated 4 out of 5 stars

Trades have been made easy to execute and easy manageable. Secondly, I have met indicators that I have been looking for and lastly; the platform easily linkable with trading view.

Company replied

Rated 4 out of 5 stars

No concerns, recommend easymarkets to all of my friends But it's the 2nd time after many years when there are problems with the site connection

Company replied

Rated 4 out of 5 stars

I had a question about my account and my password and they helped me, also I was having trouble to connect my account with Mt5 and they also helped me with that

Company replied


Company details

  1. Investment Service
  2. Financial Consultant

Written by the company

easyMarkets is an online pioneer market maker established in 2001 initially under the trade name of “easy-forex”. We enable traders with access to global markets, with an easy simple platform and the financial instruments to trade the markets you want, including FX, CFDs and vanilla options. www.easy-markets.com/about


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Excellent service

Excellent service

13 June 2024
easyMarkets logo

Reply from easyMarkets

Thank you Tim for your kind words. We appreciate your feed back and we are glad our level of service pleases you.

Rated 5 out of 5 stars

15 years working Experience with Easy Markets

Hi i am working on easy Markets more the 15 years and having every thing wonderful withdrawal , Trading , and Withdrawal , and also account managers are very experience and well behave and all is well working with easy Markets i give many references to join easy markets .
i pray for the more years and better future to easy Markets .

7 June 2024
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Reply from easyMarkets

Dear abrar ahmed khan, thank you for taking the time to leave such a positive review! We are so pleased to hear that you have had a great experience with easyMarkets and we value your feedback - you made our day!  

Rated 5 out of 5 stars

easyMarkets did make it easy

I had a particular context where I am a resident in one country but have bank accounts that I trade with in my home country.

Various other brokers found this concept difficult to deal with and I had difficulty in getting support to be able to understand, empathize or even respond within appropriate time frames.

Then I signed up for easyMarkets and was delighted in all areas from the ease of sign up and uploading docs; the speed with which everything was validated; the ease of depositing funds; the excellent customer support and personal support using messaging platforms that made the whole process simple.

From my experience I highly recommend easyMarkets as your go to broker, particularly for beginner traders trying to navigate their way through all the red tape and verification.

21 May 2024
Unprompted review
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Reply from easyMarkets

Dear Gavin Jack, we are delighted to hear about your positive experience with easyMarkets. Your feedback is important to us, and we are so glad that you are happy with our services, your glowing review is music to our ears.

Rated 2 out of 5 stars

Upgrading

May I suggest implementing a mobile money transfer service similar to Mpesa for users in Kenya and Ethiopia?
I appreciate your suggestion about upgrading the easy market, but unfortunately, I lost 30 pips on BTC today. I was waiting for that point, but the easy market closed before I could hit my target.

17 May 2024
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Reply from easyMarkets

Thank you HABON GEDI TAWANE GUDAL for giving us your feedback. We have many deposit method options including Mobile Money which you can see on the Deposit page.
Regarding the Maintenance; as a forward moving Broker, we are constantly improving our products and sometimes this involves taking the site down. We try to minimize this to short periods during normal maintenance windows. When we have major upgrades the downtime can be longer. This is what you experienced on Sunday. To minimize the risk, we informed our clients in advance by email of the major maintenance, and we always try to schedule this down time for a relatively quiet trading period. Your Account Manager has tried to contact you to assist you, please contact our Customer Support Team via Live Chat on our website www.easymarkets.com or email us at cs@easymarkets.com so we can help you.

Rated 5 out of 5 stars

Easy market is the best broker out…

Easy market is the best broker out there.
They have been so helpful when I first deposited my account they gave me 50% bonus sign up of my initial deposit

6 May 2024
Unprompted review
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Reply from easyMarkets

Thank you Fitahiana Hasandratra, your kind words are really appreciated. We are pleased to hear we have served you well and hope to do so long into the future.

Rated 1 out of 5 stars

I hate the fact that easy market don't…

I hate the fact that easy market don't maintain their staffs,was called today and was told the first two accounts manager I spoke with was no more with them.stop changing your team this is bad for business

7 May 2024
Unprompted review
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Reply from easyMarkets

Dear Ibrahim, thank you for reaching out to us, we would appreciate more details from you so we can assist you. As we could not locate an account for you, please contact our Customer Support Team via Live Chat on our website www.easymarkets.com or email us at cs@easymarkets.com

Rated 5 out of 5 stars

HAD AN ISSUE BUT IT WAS A MISUNDERSTANDING THAT HAS BEEN PROMPTLY RESOLVED

I had a withdrawal issue as of 6th May but due to some misunderstanding, I wrongly accused them of holding my withdrawal.
Now, however, on 8th May, after their public holiday. The main staffs are back and my issue was promptly given the attention it deserved.

I highly recommend if you have any issues with the broker, contact the support team and they will promptly work to clear any confusion and resolve the issue abruptly. I have used this broker for more than 2 years and I strongly recommend them. Thanks.

6 May 2024
Unprompted review
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Reply from easyMarkets

Thank you for your understanding in this matter and we are pleased to hear that your issue has been resolved.

Rated 5 out of 5 stars

Easymarket is easy to use and it is…

Easymarket is easy to use and it is great and their services are very good easy deposit. It's easy for beginners also.

2 May 2024
Unprompted review
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Reply from easyMarkets

Dear Labianglin Thangkiew, we are delighted to hear about your positive experience with easyMarkets. Your feedback is important to us, and we are so glad that you are happy with our services, your glowing review is music to our ears.

Rated 5 out of 5 stars

Trabielse

Trabielse
Very helful

30 April 2024
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Reply from easyMarkets

Dear Anmol Singh, thank you for your feedback. Your kind words mean a lot to us. It inspires us to keep improving our services.

Rated 5 out of 5 stars

great experience

So far I had a good experience registered a new account and funding it was easy simple

15 April 2024
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Reply from easyMarkets

Thank you Rafik for your feedback. We are very happy you have had a great experience with us and we look forward to working with you further.

Rated 5 out of 5 stars

Helpful customers service

Helpful customers service, and more professional, i recommend this company

16 April 2024
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Reply from easyMarkets

Dear Ehab Fadloun, we value your kind words! Feel free to provide feedback whenever you want – we are always happy to hear from you.

Rated 5 out of 5 stars

Very honest ,and friendly

I'm very happy with the customer service

16 April 2024
Unprompted review
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Reply from easyMarkets

Dear Gerald Arambic, thank you so much for taking the time to leave your feedback. We are excited to continue exceeding your expectations.

Rated 5 out of 5 stars

Very quick response via whatsapp.

2 April 2024
Unprompted review
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Reply from easyMarkets

Thank you Suthasan for your positive feedback. We always try to help our clients in the fastest and most efficient way to ensure their trading experiences with easyMarkets.com are smooth and positive ones.

Rated 5 out of 5 stars

GOOD BROKER

I traded swiss interest rate on this broker on 21st March 2024. Which successfully went in my favor and withdrew the funds through Skrill which I initially deposited with. Received the withdraw without issues. Client Relationship Manager was very efficient to communicate and made sure i received my funds.

21 March 2024
Unprompted review
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Reply from easyMarkets

Hi Ben, thank you for your feed back. We are pleased you received good service from your Client Relationship Manager and that your funds were received in your Skrill in good time.

Rated 5 out of 5 stars

ITS A UNIQUE BROKER THAT I KNWE IT IN…

ITS A UNIQUE BROKER THAT I KNWE IT IN MY LIFE, REALLY DONT GO ANYWHERE ELSE, EASYMARKETS THE BEST BROKER IN THE WHOLE WORLD I TRADED WITH THEM SINCE 2004 THATS MEANS 20 YEARS AND I STILL WITH THEM, EASYMARKETS ITS THE REAL BROKER AND YOU CANT FIND ANY BROKER LIKE THEM, ESPECIALLY MY MANGER AHMED SHAMIEH HE'S THE VERY INTELLIGENT AND I ADVISE ALL PEOPLE TO GO TRADE WITH HIM, REALLY EASYMARKETS MAKE ME SO HAPPY WHEN I TRADED WITH THEM BECAUSE ITS NOT SCAM OR STOLEN OUR MONEY LIKE ORHER COMPANY AND BROKER, EASYMARKETS ONE AND ONLY IN THE WORLD

WITH MY WARM WISHES TO ALL TRADERS,
SARI ALYOUSEF

15 January 2024
Unprompted review
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Reply from easyMarkets

Dear SARI ALYOUSEF, thank you for taking the time to leave such a positive review! We are so pleased to hear that you have had a great experience with easyMarkets and we value your feedback - you made our day!  

Rated 1 out of 5 stars

Scammers

Scammers, took my $800 and closed account. Support and other departament just ignored. Soon i make campaign to share all info.

4 March 2024
Unprompted review
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Reply from easyMarkets

Hi Fahimrdxd, we're sorry you still feel this way after the outcome of the investigation has been communicated to you by the official channels.

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