easyMarkets Reviews 1,799

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for being fast, friendly, and very helpful. Many appreciate the prompt responses and the ease of getting in touch with support, often without long waiting times. The platform is also noted for its accessibility and intuitive design, making trading straightforward for various users. However, some people were dissatisfied with certain aspects of the service. There were mentions of issues with the platform's functionality, such as difficulties with closing trades or money not being added to accounts. A few reviewers also experienced problems with withdrawals, account verification, and communication regarding platform changes, with some users also reporting experiencing unfavorable financial outcomes and expressing a desire for greater clarity regarding certain operational aspects.

What people talk about most

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the customer support as efficient, patient,... See more

User experience

Users describe ambiguous interactions with user experience. While some customers praise the easy-to-use,... See more

Payment

Customers had ambiguous experiences with payment. While some reviewers reported fast withdrawals, with one... See more

Staff

Reviewers highlight positive aspects of staff. Customers frequently praise the efficiency, patience, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great assistance by the support team. Problem with access was resolved after an hour on the phone. The working of the MT4 and Standard platforms was confusing and convoluted.

Company replied

Rated 4 out of 5 stars

Trades have been made easy to execute and easy manageable. Secondly, I have met indicators that I have been looking for and lastly; the platform easily linkable with trading view.

Company replied

Rated 4 out of 5 stars

No concerns, recommend easymarkets to all of my friends But it's the 2nd time after many years when there are problems with the site connection

Company replied

Rated 4 out of 5 stars

I had a question about my account and my password and they helped me, also I was having trouble to connect my account with Mt5 and they also helped me with that

Company replied


Company details

  1. Investment Service
  2. Financial Consultant

Written by the company

easyMarkets is an online pioneer market maker established in 2001 initially under the trade name of “easy-forex”. We enable traders with access to global markets, with an easy simple platform and the financial instruments to trade the markets you want, including FX, CFDs and vanilla options. www.easy-markets.com/about


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

great experience

Very Good Company & Very Good Tiem
Ease of handling
Safety in transactions

21 August 2023
easyMarkets logo

Reply from easyMarkets

Dear Mohamed, Thank you for taking the time to leave such a positive review! We are so pleased to hear that you have had a great experience with easyMarkets and we value your feedback - you made our day!

Rated 5 out of 5 stars

My experience is great with easyMarkets…

My experience is great with easyMarkets , the application is great and easy to use .
The stuff very helpful and they care and trusted company

20 August 2023
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Reply from easyMarkets

Dear Wael, We are thrilled to hear that you had a great experience with easyMarkets! Your kind words mean the world to us and we are grateful for your feedback. Your feedback is the cherry on top of our sundae.

Rated 1 out of 5 stars

Residence Permit

They do not accept my residence permit they say the maximum of 6 months My Document does not accept it because it is 9 months, And I also told them I am not a homeowner I am a student every month electric or water bill does not come by my name , 9 months ago I opened bank account i have contract with them a document available all information about me my name and address but they do not accept it because it is not 6 months

8 May 2023
Unprompted review
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Reply from easyMarkets

Dear Mohammed, we’re sorry that you feel this way. We have been trying to contact you to discuss your experience but without success. You can email us at cs@easymarkets.com to suggest a convenient time or you can come to Livechat to discuss further.

Rated 5 out of 5 stars

The live chat agents are very patient…

The live chat agents are very patient and the account managers call on time when you ask them to... This is just good.

15 August 2023
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Reply from easyMarkets

Hi Bethel. We are thrilled to hear that you had a great experience with easyMarkets! Your kind words mean the world to us and we are grateful for your feedback. 

Rated 1 out of 5 stars

Scam

This is scam all those good feedbacks for them that their people I been scam I wish I post pics here that that they freeze my acct when's I try to withdraw cash and then they wants me to deposit $30,000 into their wallet if I have Prove Screenshot if any one want to see I am willing to share

27 July 2023
Unprompted review
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Reply from easyMarkets

Dear Arif, thank you for contacting us. As we could not locate a trading account with your details, please contact us at support@easymarkets.com or visit our LiveChat so as to give us more feedback of what you are referring to so we can be able to assist you.

Rated 5 out of 5 stars

nantia is excellent guide me give info…

nantia is excellent guide me give info and solve my issue
you do a great job nantia
excellent

24 July 2023
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Reply from easyMarkets

Hi POO HONG SENG, Nantia will appreciate your wonderful words. Your feedback inspires us to keep perfecting our service. 

Rated 5 out of 5 stars

Service so good I felt indebted to write a comment

All sorts of instruments are made available for all budgets, whether you're trading with 10 dollars or 100K does not matter. It's all worked out meticulously. The spreads are fair and square. It has Tradingview integration and a very friendly client services. It ticks all the boxes for me, I just wanted to stop by and take a moment to thank them.

1 June 2023
Unprompted review
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Reply from easyMarkets

Hi Faust. We are thrilled to hear that you had a great experience with easyMarkets! Your kind words mean the world to us and we are grateful for your feedback. 

Rated 5 out of 5 stars

Very good all lofe yuo

30 June 2023
Unprompted review
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Reply from easyMarkets

Hello Arshad Shah, your kind words mean a lot to us! We appreciate the time you invested in leaving a review. 

Rated 5 out of 5 stars

I don't have any thing to say but the…

I don't have any thing to say but the company is really good and I will like to be honest with you every body in the company

24 June 2023
Unprompted review
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Reply from easyMarkets

Dear Chukwudi chika Sunday daddy. Thank you for taking the time to leave such a positive review! We are so pleased to hear that you have had a great experience with easyMarkets and we value your feedback - you made our day!

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. I made good amount of money on easymarket but when i tried to withdraw the money they blocked my account. When i chatted with customer service they said that because there are 3 transactions on my account and they told me that i have to pay them half of the amount i made to give me my money back. But why i need to pay u 25k to get my money back????!!!!!!. I told them i just need my money and they can keep the profet but they insisted that i need to pay them 25k to get my money back. Please be careful its a scaaaaaaam

23 May 2023
Unprompted review
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Reply from easyMarkets

Dear Ahmas Als, as we could not locate an account for you with the details you provided here, please contact our customer support team via Live Chat on our website www.easymarkets.com or send us an email to cs@easymarkets.com so we can assist you.

Rated 5 out of 5 stars

The company's care and its readiness to…

The company's care and its readiness to reply to customers promptly. Your services are the best. Kudos

25 April 2023
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Reply from easyMarkets

Thank you for your wonderful words. Your feedback inspires us to keep perfecting our service. 

Rated 5 out of 5 stars

Such a nice platform with a great…

Such a nice platform with a great customer service.Received withdrawals on time and its pleasure to business with you.

4 April 2023
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Reply from easyMarkets

We are delighted to hear about your positive experience with easyMarkets. Your feedback is important to us and we are so glad that you are happy with our services, Your glowing review is music to our ears.

Rated 5 out of 5 stars
easyMarkets logo

Reply from easyMarkets

Thank you for taking the time to leave such a positive review! We are so pleased to hear that you have had a great experience with easyMarkets and we value your feedback - you made our day!

Rated 5 out of 5 stars

Nice costumer support and everything

Nice costumer support and everything . You will get a account manager who will solve any problem you have in trading and everything . Thankyou noorinder brar for helping me.

6 March 2023
Unprompted review
easyMarkets logo

Reply from easyMarkets

We value your kind words! Feel free to provide feedback whenever you want – we are always happy to hear from you. 

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