EasyKeys.com Reviews 26,933

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 326 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent customer service and efficient, quality service provided. Customers often highlight the helpfulness and responsiveness of the staff, who are willing to go above and beyond to ensure satisfaction. Many found the ordering process easy and appreciated the quick delivery of their keys, with several noting that the keys worked perfectly as expected. However, some people occasionally experienced issues with products not working, including keys that did not fit or function correctly, or orders that were incorrectly fulfilled. A few customers also reported confusion regarding order status, particularly with backordered parts, and some found the customer service to be rude or slow in resolving issues.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with many reporting that keys ordered did not work, even... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process a breeze and easy to... See more

Service

Reviewers highlight positive aspects of service, praising the professionalism, fast response time, and... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers reporting that keys worked perfectly... See more

Customer service

Clients share positive opinions on customer service, frequently describing it as fantastic, wonderful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

UPDATE: After my initial review, EasyKeys provided a 100% refund for the keys that did not work. Honestly, I did not reach out to them with the issue as I, unfortunately, get exhausted with chasin... See more

Company replied

Rated 4 out of 5 stars

**Update** After posting my initial review (included below), EasyKeys contacted me to remedy the situation. They apparently found they had made a minor mistake in cutting the keys (using software fo... See more

Company replied

Rated 5 out of 5 stars

I had an unusual metal cabinet key, and the first replacement keys I received did not work. However, the staff requested more pictures, and the second set I received fit the lock perfectly. So while... See more

Rated 5 out of 5 stars

Replacement Keys Fast. Ended up needing 14 keys for cabinets, they were shipped fast and free. I will absolutely order from EasyKeys anytime I need replacement keys for my company. I called to ask a q... See more


Company details

  1. Locksmith
  2. Handyman

Written by the company

EasyKeys.com provides replacement keys, locks and accessories for office furniture, filing cabinets, desks, cubicles, credenzas, cam locks, mailbox locks, padlocks, tool box locks and much more. Let us worry about the details, and relax knowing that your order is guaranteed, will most likely ship the same day, & can arrive by 10 am tomorrow! And if you can’t relax, we have real people to answer your questions via phone, email, and live chat.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

27K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

locksmith’s choice

I’m an NC licensed locksmith and Easy Keys has been a wonderful resource many times. They are knowledgeable, on point, and very easy to communicate with. They even have an in town pickup option.

9 July 2025
Rated 5 out of 5 stars

Responsive and helpful

Responsive and helpful. Your representative verified that you have replacement keys fir all 5 locks I needed keys for before I placed the order. One key did not work. Your representative asked for photos if luck and key, figured out the problem and replaced it promptly. Great customer service and easy to work with.

8 July 2025
Rated 1 out of 5 stars

Malbox key

You were unable to supply new key or blank that I could use to cut key. No refund or help offered.
Sent another copy 8/5.Thanks

7 July 2025
EasyKeys.com logo

Reply from EasyKeys.com

We're sorry to hear about your experience. We want to clarify that a replacement blank was reshipped to you on 7/8 to help resolve the issue. If you haven’t received it or still need assistance, please reach out to our support team—we're happy to help ensure everything gets sorted out.

Regards,
Easykeys Team

Rated 4 out of 5 stars

Snap on box keys

The first key came out great.The second key does not work , as well as the replacement, that was sent. They have always been very good about making things right. I will contact again regarding key #1030.

7 July 2025

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