EasyKeys.com Reviews 26,934

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 326 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent customer service and efficient, quality service provided. Customers often highlight the helpfulness and responsiveness of the staff, who are willing to go above and beyond to ensure satisfaction. Many found the ordering process easy and appreciated the quick delivery of their keys, with several noting that the keys worked perfectly as expected. However, some people occasionally experienced issues with products not working, including keys that did not fit or function correctly, or orders that were incorrectly fulfilled. A few customers also reported confusion regarding order status, particularly with backordered parts, and some found the customer service to be rude or slow in resolving issues.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with many reporting that keys ordered did not work, even... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process a breeze and easy to... See more

Service

Reviewers highlight positive aspects of service, praising the professionalism, fast response time, and... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers reporting that keys worked perfectly... See more

Customer service

Clients share positive opinions on customer service, frequently describing it as fantastic, wonderful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

UPDATE: After my initial review, EasyKeys provided a 100% refund for the keys that did not work. Honestly, I did not reach out to them with the issue as I, unfortunately, get exhausted with chasin... See more

Company replied

Rated 4 out of 5 stars

**Update** After posting my initial review (included below), EasyKeys contacted me to remedy the situation. They apparently found they had made a minor mistake in cutting the keys (using software fo... See more

Company replied

Rated 5 out of 5 stars

I had an unusual metal cabinet key, and the first replacement keys I received did not work. However, the staff requested more pictures, and the second set I received fit the lock perfectly. So while... See more

Rated 5 out of 5 stars

Replacement Keys Fast. Ended up needing 14 keys for cabinets, they were shipped fast and free. I will absolutely order from EasyKeys anytime I need replacement keys for my company. I called to ask a q... See more


Company details

  1. Locksmith
  2. Handyman

Written by the company

EasyKeys.com provides replacement keys, locks and accessories for office furniture, filing cabinets, desks, cubicles, credenzas, cam locks, mailbox locks, padlocks, tool box locks and much more. Let us worry about the details, and relax knowing that your order is guaranteed, will most likely ship the same day, & can arrive by 10 am tomorrow! And if you can’t relax, we have real people to answer your questions via phone, email, and live chat.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

27K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

One good experience and one bad

I've had two experiences with easykeys. The first went well. In the second experience wasn't good at all. They made a key wrong twice then refused to try to make it right.
I will not engage with them in the future.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Very responsive and efficient

EasyKeys is always very responsive to emails about key questions! They do their best to look at your photos and match you with the appropriate keys. In fact, they’re so good that I had an old desk with just key codes so I took photos of the desk itself and the keyholes. They were successfully able to determine which keys were needed and both of them worked! I’m most impressed with how quickly they respond via email because some companies take days and I didn’t even wait half a day! Great company with efficient and quality service.

17 September 2025
Unprompted review
Rated 3 out of 5 stars

The key when fully inserted does not…

The key when fully inserted does not work. It works if you back it out while keeping pressure on it to find where the key lines up.

29 August 2025
EasyKeys.com logo

Reply from EasyKeys.com

Thank you for your feedback! We’re sorry to hear the first set of keys wasn’t working properly. We’ve already cut a new set for you on a different machine, and they’re shipping out today. Please give them a try once they arrive—if you run into any further issues, we’ll be happy to make it right.

Regards,
Easykeys Team

Rated 5 out of 5 stars

Great Experience

I was very skeptical at first thinking to myself that how can they make a key for another cabinet that is in another country by just using the number that was on the face of the lock.

However, I did some research and found out that it was very possible. When the key arrived, I was excited and they didn’t disappoint. The key worked perfectly.

I am pleased and very happy with the result. I will recommend EasyKeys to everyone I know.

28 August 2025
Rated 2 out of 5 stars

Keys did not work!

26 August 2025
EasyKeys.com logo

Reply from EasyKeys.com

We understand your frustration. We strive to provide a seamless experience for our customers, and it's disappointing to hear that you encountered an issue with the keys. We would like the opportunity to fix the issue!

Help us, help you – send us photos of the keys that aren't working along with photos of the lock faces to info@easykeys.com so we can identify the issue.

Regards,
Easykeys Team

Rated 1 out of 5 stars

Terrible product and Unreliable Delivery

First, the keys were never delivered. I called and the customer service rep said that they would send replacements. I received 2 of the 3 keys ordered and only 1 works.

27 August 2025
EasyKeys.com logo

Reply from EasyKeys.com

We're truly sorry for the trouble you've experienced. It’s frustrating when things don’t go as expected, and we completely understand your disappointment. Unfortunately, it appears the original shipment was lost in transit by the carrier, and we apologize for any inconvenience this caused.

We’re committed to making this right. Since you received only 2 of the 3 replacement keys—and only one is working—we'd like to resolve this as quickly as possible.

Please send photos of the non-working key(s) along with clear images of the lock face(s) to info@easykeys.com. This will help us identify the issue and get the correct keys to you without further delay.

Thank you for your patience, we’re here to help!

Regards,
Easykeys Team

Rated 3 out of 5 stars

One of my keys did not work

One of my keys did not work, plus you used to have a locksmith price.

26 August 2025
EasyKeys.com logo

Reply from EasyKeys.com

Thank you for your feedback, and we’re sorry to hear that one of your keys didn’t work as expected. We’d love the chance to make it right—please send a photo of the non-working key alongside a clear image of the lock face to info@easykeys.com, and our team will investigate the issue.

Regarding pricing: While we do offer discounted locksmith pricing on many of our products, some keys - particularly custom-cut or specialty keys - require additional time and labor to produce and unfortunately don’t qualify for those discounts. We appreciate your understanding and continued support.

We're here to help if you have any further questions!

Regards,
Easykeys Team

Rated 4 out of 5 stars

My first order

My first order, unfortunately, only one of the two keys worked. However, returning the item and obtaining a new key that does work was an easy process to go through.

26 August 2025
Rated 1 out of 5 stars

I had two keys sent at different times…

I had two keys sent at different times neither one worked.

25 August 2025
EasyKeys.com logo

Reply from EasyKeys.com

Thank you for letting us know. We are disappointed to hear the reshipment did not resolve the issue. If you would like to send a photo of the most recent shipment, we are more than happy to review further to ensure the key technician followed the reshipment notes provided, and see what other adjustments could be made. We will need to see photos showing all sides of the tubular key and a photo of the lock face.

Regards,
Easykeys Team

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