EasyDNA New Zealand logo
Visit website

EasyDNA New Zealand Reviews 

10
•
TrustScore 2 out of 5

2.2

Health & Medical
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Health & Medical

Information provided by various external sources

Based right here Auckland, EasyDNA New Zealand has been in operation for more than 10 years serving thousands of satisfied clients throughout the country and globally. We coordinate with a variety of local clinics, hospitals, and private care givers to deliver state of the art DNA testing options throughout New Zealand, including the cities of Hamilton, Christchurch and Napier.

Contact info

2.2

Poor

TrustScore 2 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(10)

3 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

The whole process took a very long time…

The whole process took a very long time to complete, communication was not what they said it would be, the results gave me a preservative that my dog was reactive to and was reportedly present in the dry food I use but the easydna tests did not find it present when they conducted there tests on the food i provided for testing
You do not have access to the methods used for testing so you are not able to get anymore info.
Overall in my opinion is a total waste of money.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

There is nothing EASY about EASYDNA

There is nothing EASY about dealing with this company, Was told to send the samples to Australia then they got rejected at the border, They were then going to charge me another $55 for a new plastic bag to send new samples in, I waited for the original ones to be returned then sent to an Auckland address on a tracked courier, they then told me they didn't receive them until 1 week after the courier had them marked as delivered. this entire process has been anything but easy, almost 8 weeks and I am still waiting for results. Would not use this company again, Very poor communication and customer service.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

High cost for resampling plus delays

We sent in 2 samples that were taken the same way and EasyDna failed one of them. It cost us 80% of the original cost to get a new sample assessed, plus a significant time delay. We did not enjoy this experience with EasyDna :(

12 November 2025
Unprompted review
EasyDNA New Zealand logo

Reply from EasyDNA New Zealand

Thank you for taking the time to share your feedback.

We’re genuinely sorry to hear that you were disappointed with your experience. We completely understand how frustrating it can be when a sample does not meet laboratory quality standards, especially when both were collected in the same way.

In some cases, even when samples are taken simultaneously, one may not contain sufficient DNA for analysis. This can be influenced by several factors such as the amount of cellular material collected or natural biological variation. When this happens, a re-sampling fee applies because the laboratory must repeat the full analysis process.

That said, we always aim to be transparent about potential outcomes and associated costs, and we understand the inconvenience caused by additional time delays. Your feedback is important to us, and we will certainly review this case internally.

If you would like us to re-examine your file or discuss your concerns further, please contact us directly with your order reference. We would be happy to assist.

Kind regards,
EasyDNA Customer Support Team

Rated 4 out of 5 stars

Great communication

Great communication, great customer service all questions answered promptly

30 June 2025
Unprompted review
EasyDNA New Zealand logo

Reply from EasyDNA New Zealand

Thank you so much for your kind words!

We’re really pleased to hear that you found our communication clear and our customer service helpful. Providing prompt and thorough support is something we genuinely prioritise, so it’s great to know that came through in your experience.

We truly appreciate you taking the time to share your feedback. It means a lot to our team.

Kind regards,
EasyDNA Customer Support Team

Rated 1 out of 5 stars

Sample finally found

The Auckland Office finally received or found my sample so pleased I didn't pay the extra $55 - now just waiting for results.

1 May 2025
Unprompted review
EasyDNA New Zealand logo

Reply from EasyDNA New Zealand

Hello Robyn
Thank you for taking the time to write a review. However, as we communicated to you this morning, as outlined in our DNA kit and terms of condition, we always recommend applying tracking service when returning your samples. We can not be held responsible for any samples unless these are delivered at our office. Since you did not return your samples with tracking, both you and ourselves are unable to locate or track your item. Please respond to our email directly to organise a new DNA kit for a recollection of your samples. Thank you, EasyDNA New Zealand

Rated 1 out of 5 stars

I wouldn’t use this service again

I wouldn’t use this service again. For starters you get given your swabs to send back to Auckland, then they send it to Australia which takes a month or so. They never gave me paper work to send back with my swabs. It was a good thing I emailed them otherwise my swabs and all wouldn’t have been done. It took over 2 months to get results. For almost $400 you may as well use ancestry it takes less than a week to get to Ireland than EasyDna to get to Australia. There has to be better services then this :)

23 October 2023
Unprompted review
EasyDNA New Zealand logo

Reply from EasyDNA New Zealand

Thank you for your review. We understand that times have been difficult with postage and new customs and regulations. We will take this onboard to make our services better. Please contact us to discuss if there is something we can do to make the experience better or provide the expected level of service you desire - info@easydna.co.nz. The Team at EasyDNA.

Rated 5 out of 5 stars

After hearing the vet's estimate of…

After hearing the vet's estimate of over $300 for the test, we opted to give the EasyDNA test a shot. The experience was wonderful, and they delivered the results just as they promised. which gave us a list of allergen-free based on the intolerances reaction. This unique service wasn't offered by any other company that we came across. All in all, it was a fantastic service that didn't break the bank.

16 August 2023
Unprompted review
EasyDNA New Zealand logo

Reply from EasyDNA New Zealand

Thank you for your review and we are glad we could be of assistance! If you need anything further, kindly email us here: info@easydna.co.nz. Thank you again! The Team at EasyDNA

Rated 1 out of 5 stars

DO NOT USE FOR YOUR ANIMAL.

DO NOT USE FOR YOUR ANIMAL.

Despite being a NZ website, my dog intolerance test came from Australia. I should have trusted my gut and immediately asked for a refund. My test has been sitting in customs for over a week, sent an email four days ago which hasn't been acknowledged (let alone a useful reply). Feel like I've been scammed. I've emailed again asking for a refund but doubt I'm going to see either a test result or my money back.

21 July 2021
Unprompted review
EasyDNA New Zealand logo

Reply from EasyDNA New Zealand

Thank you for your review. We understand that times have been difficult with postage and COVID-19 at the time. We are happy to help anytime - kindly reach out to info@easydna.co.nz. Thank you & we appreciate your taking the time to leave your feedback. We will take this onboard to make our services better. If you would, kindly contact us to discuss if there is something we can do to make the experience better or provide the expected level of service you desire. The Team at EasyDNA.

Rated 5 out of 5 stars

The DNA testing process was easy

The DNA testing process was easy, quick and hassle free. Instructions supplied were simple to follow easy to understand. Telephonic and email support was exelent.

9 November 2017
Unprompted review
EasyDNA New Zealand logo

Reply from EasyDNA New Zealand

Thank you for your review we appreciate your taking the time to leave your feedback. Have a lovely day! The Team at EasyDNA.

Rated 1 out of 5 stars

Sneaky fees

This company proclaims loudly on their front page that you pay a fixed fee for a DNA test, with no hidden or extra charges.
They then bury in their Terms & Conditions that you will need to pay an additional $85 if you do not return a sample within 3 months of paying for the pack.
This is a disgusting practice. If there are potential additional fees, have them in the same place you proclaim there are no extra fees.
No explanation on what the extra cost is either. I returned a sample 2 weeks later than their cutoff.
I prepaid for the pack, so I had to pay the additional $85 or lose my initial $309 I paid for the kit.

19 May 2017
Unprompted review
EasyDNA New Zealand logo

Reply from EasyDNA New Zealand

Hello Adam,
Thank you for your review and we are sorry for any undue stress, however we feel your comments warrants an answer as we do not feel it is a fair review. EasyDNA operates a no hidden fee policy and firmly adhere to the principle of transparency with our clients in every aspect of the service. The charge you incurred does not constitute a “hidden fee”. The fee was for sending your samples after an expiration of the 3 month and covered the cost of re-opening the case file. When you purchased your test online you were obliged to accept and confirm that you had read and understood our terms and conditions. These same terms you accepted at the time of purchase, you also received inside the kit which we sent you when you placed your order with us. Here is the clause:
7.3 The Client has three months to send their samples back to the Company from the Order of If the Client fails to send the samples within this time frame, the account will be closed. The Company will charge a reactivation fee to re-open the account and process any samples sent (refer to Appendix 3 for charges).
Given the clause is clear, well explained and was provided to you in two separate instances (meaning that you had two opportunities to have an awareness of this minor penalty) we cannot accept it being called a “hidden fee”. In addition, had you checked our Terms and Conditions after placing the order and then decided that you were not happy with clause 7.3 above, then you could have requested a refund as clearly explained in our Terms and Conditions.
Apart from this issue, we note that the result was delivered on/before the due date and you have received the service as promised. We therefore hope that excluding this minor incident we have met your expectations on all other aspects of the service.
Regards
EasyDNA

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look