easyauto123.com.au Reviews 139

Flynn was a great and polite salesman. He sold me a good looking car.

I went to the Hendra store to purchase a VW Tiguan on 27/12/25. Spoke to Flynn. Explained I was accessing my superannuation under transition to retirement guidelines and the money would be available 21/1/26. Flynn indicated this should be ok but would need to check with his manager. I had previously been to the Aspley dealership and they indicated there would be no issue as purchase will be completed inside a month. We selected a vehicle and were sitting in it when told someone else is taking for a test drive. Flynn messaged me later to advise that vehicle sold. Advised Flynn I would come at 9.30am on 29/12/25 when next opened. After reviewing the stock, my family and I selected another vehicle. I asked Flynn if we could test drive. Flynn said he would check with his manager regarding purchase on 21/1/26. Flynn then reported that manager refused to accept purchase on 21/1/26 and I wasn't allowed to test drive vehicle. I questioned why 2 outlets within 10km of each other and now 4 trips to Easy Auto could have different information and why not advised on the first inspection. Explained I would not being coming back to Easy Auto as this is exceptionally poor customer service. Flynn under his manager's direction embarrassed me, my wife and family. I would not recommend any dealings with this group.

Purchased a Fiat 500X that developed serious mechanical and safety issues from day three, including stalling while driving.

The vehicle was never reliably drivable. Any kilometres added were solely from mechanic inspections, diagnostics, and test drives, not normal use. Despite 17 months of reporting the same issue and allowing opportunities to repair, the problem was never resolved.

The vehicle was not fit for purpose. Resolution was only achieved through QCAT mediation, where the dealer agreed to take the car back and provide a refund.

This outcome may be described as goodwill; however, it followed 17 months of unresolved safety concerns. I chose to stand up for my consumer rights and pursue the matter through the proper legal process.
I am sharing this review solely to outline my experience and to warn prospective buyers. I strongly recommend obtaining an independent, impartial inspection before purchasing a vehicle.

SECOND EDIT: they’ve now transferred the wrong car into my name with Service NSW…which is still unresolved.

1st EDIT: this was my original review when I placed the deposit on my car, 5 stars “Smooth process, and extremely accommodating, will return in the future to purchase again.”

Since actually purchasing and receiving the car, I’ve changed it to 1 star.

Their communication, professionalism and warmth were high on that first day.

When I went back to pick up the car, it completely fell apart. Despite knowing what time I was arriving, I sat there for 20 minutes without anyone coming to see me or check in (other than reception who passed on the message that I was there). Eventually, they started the process of signing documents but seemed so unsure what they were doing. I was there for around an hour in the end although it felt like it should have been a 5-10 min visit if they were competent. I was then contacted a week later to say the paperwork hadn’t been completed properly in regard to the car they were purchasing from me (similar to a trade in, I think they labelled it a buy-in) although he couldn’t say what the issue was, just said he didn't know. After 4 days or so I still didn’t receive the documents so I had to chase them up because by this point, almost two weeks later, I still hadn’t received payment for the car they’d purchased from me.
Eventually they sent me paperwork which was still wrong, so they sent it to me again this time asking me to complete a blank document and noting they would fill in their section AFTER I’d signed to which I naturally refused (red flags!).
They then sent it back again, this time with their section completed, although half the details were wrong as well as including $1k under the price of the car that we’d agreed upon.

An absolute multitude of problems, incompetence, and a few red flags that makes me question if these guys are simply incompetent or dodgy. Maybe they are, maybe not but my experience means I will make sure I never go back to Easy Auto again.

Was nervous buying from dealer but these guys were great. I dealt with Ron and Kerry, and was very clear and kept me very informed through whole process. i would recommend this company to anyone in SA

DO NOT BUY ANYTHING FROM THEM

Will not pay me back my refundable deposit its been three weeks now and will not pay me back!

Refuse to give me their managers number and have given me zero contact.

We purchased a Polestar from Blacktown ,found out that the tow hook was broken off in the front tow hook at the front of the car and the tyre sealant was missing , , not sure how it could get through their pre inspection, they said they would replace the tyre sealant ,but could not courier it out to us ,(Sendle courier is $10 ) we live 90 mins away from the pick up point.
They would not cover the cost to provide or remove the broken tow hook , i did this myself .
The worst after sales service i have ever seen.
Also would not cover or any part of a missing second key for the car , cost $675 , they were going to look into it ,after we purchased the car said no..., my fault should have not taking the car till key provided.
BUYER BEWARE WHEN BUYING FROM THIS DEALER

Easy communication, process is quick. Everyone is lovely and accommodating. Definitely recommend the team at Easy auto 123

Purchased our second car from Easyauto123
It was actually an easy and relaxing purchase experience. Great range of vehicles available, staff gave us room to see vehicles inside our budget without pressuring us to spend more. We appreciated how flexible everyone was in helping us complete our purchase around our work.

Afridi and Jean are perfect person they helped me to get Rav4 at perfect price and super fast service . Highly recommended cheers Avi

We purchased our car from EasyAuto in Mile End, even though we lived 5hrs away. We were referred onto them by family and friends who had all had great experiences purchasing one of their vehicles and they made the whole process simple and easy from the get go.
Unfortunately for us and, due to no fault of EasyAuto's, we started to experience issues with our car within the first 6mths. After many failed attempts to fix the issue our local Ford dealership then refused to take responsibility for the issues but luckily for us EasyAuto stepped up and covered the issues with our extended warranty that we took out at the time of purchase. Even though we lived 5hrs away from EasyAuto they made the process stress free and seamless for us.
Move on a further 6mths and we experienced a major issue with our car. We were half way between moving interstate and had been stranded with 3 kids in the middle of nowhere when this happened. After having our car towed away, speaking with our finance company and making emergency accommodation and transport decisions to get to our destination, I was at a loss as to what to do next. I reached out to EasyAuto again and to my relief they took over straight away. Matt in particular contacted the Ford dealership our car had been towed to, agreed that their quotes were phenomenal and immediately made arrangements to get our car back to EasyAuto for a second opinion. Upon being assessed by their trusted mechanics the diagnosis was confirmed however EasyAuto then went even further to source reasonable quotes for the repairs (less than half of what Ford had quoted) and arrange repairs all within a timely manner. They covered this within our extended warranty with us just needing to cover the outstanding amounts which again were a fraction of the original costs that Ford had quoted us. As we had since moved interstate they even held our car and kept it safe for us whilst we arranged collection of it again.
I cannot recommend EasyAuto Mile End enough, the need for an extended warranty, and in particular the Service Manager Matt who has gone above and beyond time and time again in helping us to ensure our car is everything we dreamed it would be when we purchased it. He has helped make a stressful and potentially life altering situation so much less painful for our young family to deal with and I honestly cannot thank him enough.
The team at EasyAuto are easy to deal with, personable and actually care about their customers and I will forever be grateful that I purchased my vehicle through them.

Brittany was very helpful. And tried to get us seen to quickly despite how busy it was

Extremely helpful and mindful of my first time purchasing a car through finance and a dealership. Would highly recommend to friends and family, and anyone wanting to purchase a vehicle in the Adelaide area.

Very friendly and accommodating. Good deals and quick service :)

We went to easyauto123 by our friend's recommendation. When we arrived there, we did not feel welcomed by one staff member who showed us around. We were thinking to leave, when Ron took over the sale. Ron immediately made us at ease with his smiles and listened to what we are looking for. In the end, we decided to purchase a car on the day.

When we went back to collect the car after a few days, we were surprised to find there was no "spare" key. We were not very pleased about this, which we were not told in advance. Ron explained there is no obligation from the company's side to inform their customers if a car has a spare key or not.

We drove off our new car feeling upset (instead of feeling good) that we would have to make a spare key for the car, which would not be cheap.

Ron called us in the same afternoon and offered us to make a spare key as a gift, which is a great nice surprise for us. We have now the brand new spare key made. The wonderful gesture from Ron makes it all worth to buy a car from easyauto123. We are very happy with our car, which runs very well and comfortable. We sincerely appreciate the great gift of brand new spare key.

We would look for a second car in easyauto123 - Ron already promised us to tell us if there is a spare key or not in advance :)

Made purchasing our first car really easy. Not pushy and made sure we understood everything. Very warm and welcoming, Lydia is the one to go to!

Lydia helped me buy my dream car, she was so happy to help and answer all my questions. I would highly recommend seeing her when you come to easyauto123

Lydia was fantastic!!! such a slay

I had an amazing experience with the Easyauto team at Mile End, South Australia, when I was looking for a beater car and a 4*4. In both cases, the sales team and administrative staff were fantastic, providing clear communication throughout the entire process! They got the cars ready and organized everything incredibly quickly.

A huge thank you to Aleesha, Ethan, and Mihriam for going above and beyond to accommodate my last-minute requests.

Easyauto123 Mile end was super helpful and make buying my car super smooth and easy.