Tried to make a reservation for a restaurant in France. This company came up as an option to book a table. Never read anything about subscribing to a monthly fee. Now I see there has been a... See more
Company replied
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Platform helps book reservations, etc. If have issues with billing or monthly payments, their team was quick to assist. Much appreciated.
Company replied
The customer service itself was good. The staff were helpful and sent me multiple forms of confirmation when they were able to get an exact driver and time. The taxi however never arrived. When... See more
I used the service once and it was efficient plus the follow up call was a bonus. It is not the type of service I have needed before or will possibly need in the future.
Company replied
3.7
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Très facile
Pour une Britannique, c’était très facile à utiliser. Merci!
5 August 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Téléphone: 01 89 71 69 04
Bonjour,
Merci beaucoup pour votre chaleureux commentaire ! Nous sommes ravis d'apprendre que notre service vous a donné entière satisfaction. Votre satisfaction est au cœur de notre mission, et nous sommes heureux d'avoir pu répondre à vos attentes.
Au plaisir de vous retrouver très bientôt pour de nouvelles réservations !
Nora de Easy Rsv
Email: contact@easy-rsv.com
Téléphone: 01 89 71 69 04
Efficient service.
6 August 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Téléphone: 01 89 71 69 04
Bonjour,
Un grand merci pour votre retour positif ! Nous sommes ravis que notre service ait répondu à vos attentes. Votre satisfaction est au cœur de notre engagement, et nous sommes heureux d'avoir pu vous offrir une expérience agréable.
Nous espérons vous retrouver bientôt pour d'autres réservations !
Lucie de Easy Rsv
Email: contact@easy-rsv.com
Téléphone: 01 89 71 69 04
Huge scam
Huge scam, as for the other user, i can t even remember when or for what i used it.l...sometimes in january because i poster a five star review but then,5 months later i got debited 2 times 49 eur for a premium subscription i never souscribed
5 August 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone: 01 89 71 69 04
Hello,
We sincerely apologize for any possible confusion regarding our concierge service. With Easy Rsv, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time.
We also offer a “satisfaction or your money back” guarantee for complete peace of mind. All subscription details are displayed transparently on our website, including a checkbox to confirm your consent.
For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Emily from Easy Rsv
Email: contact@easy-rsv.com
Phone: 01 89 71 69 04
This company is a scam
This company is a scam. I NEVER even heard of this company, never subscribed to their services, they cannot find me on their database, yet they are charging me EU49 every month. I have written to them several times and even reported them to my bank, yet they keep charging me. How can you charge me when you can't find my information. This is a total scam.
5 August 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone: 01 89 71 69 04
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Easy Rsv, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Emily from Easy Rsv
Email: contact@easy-rsv.com
Phone: 01 89 71 69 04
Josh was nice and kind :)
29 July 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone: 01 89 71 69 04
Hello,
Thank you for your message! We are delighted that our service met your expectations. It’s always a pleasure to know that our clients leave satisfied, that’s what motivates us every day.
We’ll be happy to assist you again with your future bookings!
Mary from Easy Rsv
Email: contact@easy-rsv.com
Phone:01 89 71 69 04
I think this is a scam
I think this is a scam. Do not sign up or give them your card details. The positive reviews look AI generated. I’ve blocked them and my bank card which they deducted from without consent.
Check all the 1 Star negative reviews. Stories are the same
24 July 2025
Unprompted review
Reply from Easy Rsv
Phone: 01 89 71 69 04
Email: contact@easy-rsv.com
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Easy Rsv works with partner concierge services that provide personal assistants available 7 days a week to help our clients with all their bookings: restaurants, taxis, hotels, travel, shows, and much more. These services are designed to save you time and offer advice that makes your daily life easier.
Our service begins with a 3-day trial for €0.01, followed by a monthly subscription that can be canceled at any time, with a satisfaction or refund guarantee on the last transaction. All subscription details are clearly displayed on our website, including a checkbox to confirm your consent.
In addition, to avoid any misunderstanding, our concierge sends SMS and emails upon registration to remind you of the terms and introduce the service.
Our customer service team will be happy to respond to your requests as quickly as possible and will call you back if unavailable.
Best regards,
Peter from Easy Rsv
Email: contact@easy-rsv.com
Phone: 01 89 71 69 04
I HAVE NEVER SUBSCRIBED to any service…
I HAVE NEVER SUBSCRIBED to any service with the company, and yet €19 have been charged from my account.
Starting from June 21 the day of the charge, I have written 4 emails to this email address and so far NO reply. contact email address at easy-rsv.com
This is a scam, pay attention!
14 July 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone: 01 89 71 69 04
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Easy Rsv, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Emily from Easy Rsv
Email: contact@easy-rsv.com
Phone: 01 89 71 69 04
I have been charged 49€ for something…
I have been charged 49€ for something which I am unaware of needing, looks like its a monthly suscription too. This is a straightforward scam - avoid if you can.
1 July 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone: 01 89 71 69 04
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Easy Rsv, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
June from Easy Rsv
Email: contact@easy-rsv.com
Phone: 01 89 71 69 04
I was charged 0,01€
I was charged 0,01€ from a company i didn’t know so i blocked it on mi account. I just saw that they wanted to charge mi 49€. Luckely they can not get to my account. Watch out!!!
1 July 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone: 01 89 71 69 04
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Easy Rsv, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Emily from Easy Rsv
Email: contact@easy-rsv.com
Phone: 01 89 71 69 04
Pay attention!
I HAVE NEVER SUBSCRIBED to any service with the company, and yet €19 have been charged from my account. This is a scam, pay attention!
25 June 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone: 01 89 71 69 04
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Easy Rsv, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent. For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Britany from Easy Rsv
Email: contact@easy-rsv.com
Phone: 01 89 71 69 04
Scam me of €49!!!
Made a reservation in Paris using this website, input my credit card for a charge of €0.01 for the reservation. Reservation wasn't made, 2 weeks later, imposed a transaction charge of €49 without my acknowledge. Totally a scam! Beware!
22 June 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Téléphone: 01 89 71 69 04
Bonjour,
Nous sommes sincèrement désolés pour toute confusion liée à notre service de conciergerie.
Easy Rsv a pour but de mettre à votre disposition un assistant personnel, disponible 7 jours sur 7, pour vous accompagner dans toutes vos réservations : taxis, restaurants, hôtels, voyages, spectacles, et plus encore selon vos besoins.
Chaque jour, nous aidons nos clients en réduisant le temps qu’ils passent à prendre des réservations et en leur prodiguant des conseils pour simplifier leur quotidien.
Nous proposons de tester nos services durant une période d’essai de 3 jours à 0,01€, avant de poursuivre sur un abonnement mensuel, annulable à tout moment, et bien entendu, garanti satisfait ou remboursé !
Les détails de l’abonnement sont indiqués de manière explicite et répétée sur notre site web, notamment par le biais d’une case à cocher pour s’assurer de votre consentement. Par ailleurs, et afin d’éviter toute confusion, nous envoyons des SMS et des emails dès l’inscription pour rappeler à nouveau nos conditions et nos services.
Nous tenons tout de même à vous mentionner que notre abonnement est garanti satisfait ou remboursé! Le cas échéant, merci de nous contacter afin que nous puissions retrouver votre compte et procéder au remboursement.
Notre service client se fera un plaisir de répondre à vos besoins dans les plus brefs délais et vous rappellera en cas d'indisponibilité.
Cordialement,
Nora de Easy Rsv
Email: contact@easy-rsv.com
Téléphone: 01 89 71 69 04
They are robbers I Want my many Back!I…
They are robbers I Want my many Back!I was in France Paris ans they have Made a Abonnement .I would Like to cancel.Normally it should be in 24 Hours.I didnt have any cancelletion of my Abonnement mail altough I have sent serveral times E Mail!!
Aysun Özbek
Rewiew: After my rewiew in Trustpilot, I had contact with them and then I got my Money back!But they should pay more Attention for Tourists in France, which could not speak French.More English would be gut!Anyway thanks for giving my Money Back!
19 April 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Hello Aysun,
We sincerely apologize for any confusion regarding our concierge service.
Easy Rsv's goal is to provide you with a personal assistant, available 7 days a week, to assist you with all your reservations: cabs, restaurants, hotels, travel, shows, and more according to your needs.
Every day, we help our customers by reducing the time they spend making reservations, and by providing tips to simplify their daily lives.
We offer a 3-day trial period for €0.01, before you sign up for a monthly subscription, which you can cancel at any time - and of course, our money-back guarantee!
Subscription details are explicitly and repeatedly indicated on our website, including a checkbox to ensure your consent. In addition, to avoid any confusion, we send SMS messages and emails as soon as you register, to remind you once again of our terms and services.
We would like to point out, however, that our subscription is guaranteed satisfied or your money back! Should this be the case, please contact us so that we can retrieve your account and proceed with the refund.
Our customer service team will be happy to respond to your needs as quickly as possible, and will call you back if we are unavailable.
Best regards,
Nora from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
A SCAM. I wanted to book a restaurant in…
I wanted to book a restaurant in Bordeaux recommended by Rick Stein on line. This came up asking for 1cent to make the booking. Like an idiot I accepted and found 5 months later they were stealing 49€ a month on direct debit. This company is a SCAM!! They reluctantly reimbursed me my last payment but now I can’t get hold of anyone who speaks English and they do not answer my emails. They have basically stolen 200€ euros from me for doing nothing. DO NOT FALL FOR THIS SCAM.
25 March 2025
Unprompted review
Easy RSV is a Scam
Scam
As with many of the reviews I to thought I was making a reservation for a restaurant. I was in France, so all the info was in French. On using the restaurant's website I somehow got diverted to Easy RSV. I was asked to set up account and pay €0.0. I believed I was paying a deposit for the restaurant, not taking out a subscription. They have been charging my credit card €49 per month ever since.
Do not touch these robbers with a barge pole! It is a complete rip off.
Not even sure a booking was ever made by them as when we got to the restaurant there was no booking?
29 January 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Hello Mike,
We're very sorry you've had a negative experience. We take this type of accusation very seriously and would like to clarify the situation.
Easy Rsv is a concierge service that provides a personal assistant, available 7 days a week, to help you with all your reservations, including restaurants. This information is clearly indicated on our website: reservations are subject to confirmation by the restaurant. In no way do we pretend to be the restaurant itself, and our aim is to simplify your life by offering you a personalized service.
Our service starts with a 3-day trial at €0.01, followed by a monthly subscription that can be cancelled at any time, and above all, a money-back guarantee!
Subscription details are clearly stated on our website on several occasions, with a checkbox to confirm your consent. What's more, to avoid any confusion, we send SMS messages and emails as soon as you sign up, reminding you of our terms and conditions and introducing the service.
If you have any problems with your subscription, cancellation or refund, please contact us. We are at your disposal to resolve any confusion and will refund you if necessary, without hesitation.
Your satisfaction is our priority, and we look forward to regaining your trust.
Yours sincerely
Nora from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
No trust at all
Tried to make a reservation and gave them my credit card details … dummy I was … they took 1 cent … the reservation failed … hope this is not a fake company … will record to the police and my bank when I am home
18 March 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Hello Simone,
We are very sorry to hear that we were unable to fulfill your request for a restaurant reservation. We fully understand your disappointment and share your frustration.
At Easy Rsv, our mission is to simplify your reservations by searching for the best options available. It is important to note that, as indicated on our website, you have made a reservation request with us and not a direct booking. Reservation confirmation is subject to restaurant availability.
When we receive a request, we do our utmost to obtain a rapid response from the restaurant. However, we cannot guarantee availability until the restaurant confirms the reservation. We sincerely regret that this did not work out this time and we take your feedback very seriously to improve our service in the future.
Your satisfaction is our priority, and we hope to have the opportunity to offer you a better experience when you make your next reservation.
Best regards,
Nora from Easy Rsv
Email: contact@easy-rsv.com
Phone: 01 89 71 69 04
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Hello Luis,
Thank you very much for your positive feedback! We're delighted to hear that you were completely satisfied with our service. Your satisfaction is our priority, and we're delighted to have met your expectations.
We look forward to seeing you again for your next reservations!
Elias from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
All very easy
All very easy. Great to be able to book the restaurant online.
15 March 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Hello Anna,
Many thanks for your positive feedback! We're delighted that our service met your expectations. Your satisfaction is at the heart of our commitment, and we are happy to have been able to offer you a pleasant experience.
We hope to see you soon for more bookings!
Lucie from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Antonin made my restaurant booking
Antonin made my restaurant booking at Le Canard Royal in Pau. Very efficient service and good communication.
11 March 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Hello Phil,
Thank you very much for your kind words! We're delighted to hear that our service has lived up to your expectations. Your satisfaction is of the utmost importance to us, and we're delighted to have been able to satisfy you fully.
Your comment will be shared with our concierge, who will be very touched!
We look forward to seeing you again soon for new bookings!
Emilie from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Antonin was very helpful and sorted my…
Antonin was very helpful and sorted my booking very efficiently. Thank you Antonin
10 March 2025
Unprompted review
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Hello Naomi,
Thank you very much for your kind words! We're delighted to hear that our service has lived up to your expectations. Your satisfaction is of the utmost importance to us, and we're delighted to have been able to satisfy you fully.
Your comment will be shared with our concierge, who will be very touched!
We look forward to seeing you again soon for new bookings!
Emilie from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Reply from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
Hello,
Thank you very much for your positive feedback! We're delighted to hear that you were completely satisfied with our service. Your satisfaction is our priority, and we're delighted to have met your expectations.
We look forward to seeing you again for your next reservations!
Elias from Easy Rsv
Email: contact@easy-rsv.com
Phone number: 01 89 71 69 04
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