Installer Toolkit  Reviews 19

Reply from Installer Toolkit

Dec 2, 2019

Hi There,

Thank you for your comment above. The business has not used the Easy RSS product for over two years as it has been replaced with the Installer Toolkit, therefore you have no need to "unsubscribe" to the service as it is no longer in use. All our "active" customers have been informed and have transitioned over to Installer Toolkit and are happy with the software.

If you are an active Customer (I have tried searching for you based on the information provided but unable to locate you) please feel free to give us a call on 0161 768 5807 and we can deal with this for you.

Thanks

Reply from Installer Toolkit

Jun 5, 2015

Good afternoon Mr Bumstead,

Thank you for your review of our services.

I am sorry that you feel that you have not been provided with the support you have paid for, I would like to discuss this further with you.

Please feel to contact me directly on 01244 784 266, alternatively I will try and contact you shortly.

Kind regards

Jeni-lee Aspden
Customer Services Manager

Reply from Installer Toolkit

Jun 5, 2015

Hi,

Thank you for your review and comments on our support service.

We are pleased to continue to provide you with assistance, should you have any questions please do not hesitate to contact me directly.

Kind regards

Jeni-lee Aspden
Customer Services Manager

Reply from Installer Toolkit

Jun 5, 2015

Hi,

Thank you for your review.

I am glad that you are happy with the service provided, if I am able to help you any way in the future please do not hesitate to contact me directly.

Kind regards

Jeni-lee Aspden
Customer Services Manager

Reply from Installer Toolkit

Jun 22, 2015

Hi Carolyn,

Thank you for your review.

I can see that James and also the Compliance Manager have been in touch with you to discuss any issues that you may have, I'm trusting that all is now cleared up and everything is now working well for you?

If at all you have any issues or feel you are not gaining a full service, please do not hesitate to contact me directly on 01244 784 266.

Kind regards

Jeni-lee Aspden
Customer Services Manager

Reply from Installer Toolkit

Apr 30, 2015

Hi Helen,

Have you managed to get onto Version 2.0 which includes Biomass?

If not then just follow this link and re-register https://www.easy-rss.co.uk/softwarev2/register.php

All the best

Easy RSS Team.

Reply from Installer Toolkit

Jun 22, 2015

Hi John,

Thank you for taking the time to review our services.

How are you finding the new software?

If you have any further questions or issues that I can help you with, please do not hesitate to contact me.

Kind regards

Jeni-lee Aspden
Customer Services Manager

Reply from Installer Toolkit

Jun 22, 2015

Hi,

Thank you for your review and comments on our support service.

We are pleased to continue to provide you with assistance and pride ourselves on being second to none.

Kind regards

Jeni-lee Aspden
Customer Services Manager

Reply from Installer Toolkit

Jun 22, 2015

HI Kevin,

Thank you for your review.

As you have stated, if the answer is not given to you immediately, you will be provided with a response that day. Our staff are highly trained and there should be next to nothing that we cannot answer for you.

If at all you ever have any issues, please do not hesitate to contact me.

Kind regards

Jeni
Customer Services Manager

Reply from Installer Toolkit

Jun 22, 2015

HI Dave,

Thank you for your review.

I have had a look over your file and can see you working very closely with your Mentor, if you have any issues please do not hesitate to contact me directly.

Kind regards

Jen
Customer Services Manager

Reply from Installer Toolkit

Jun 22, 2015

Hi Sharon & Andy,

Thank you for your review.

I can see from your file that you are very busy, may it be of benefit for you that I arrange a call of an evening or over the weekend so that you may work through any issues then with your Mentor?

My direct number is 01244 784 266, should you wish to discuss this further with me, alternatively I will arrange a call and see what I can do for you.

Kind regards

Jen-lee
Customer Services Manager

Reply from Installer Toolkit

Jun 22, 2015

Hi,

Thank you for your review.

I am glad that you are happy with the service provided, if I am able to help you any way in the future please do not hesitate to contact me directly.

Kind regards

Jeni-lee Aspden
Customer Services Manager

Reply from Installer Toolkit

Apr 30, 2015

Hi Clive,

Have you managed to get onto Version 2.0 which includes Biomass?

If not then just follow this link and re-register https://www.easy-rss.co.uk/softwarev2/register.php

All the best
Easy RSS Team.

Reply from Installer Toolkit

Jun 22, 2015

Hi,
Thank you for your review and comments on our software.

We are pleased to continue to provide you with assistance, should you have any questions please do not hesitate to contact me directly.

Kind regards
Jeni-lee Aspden
Customer Services Manager

Reply from Installer Toolkit

Jun 23, 2015

HI Sarah,

Thank you for your review.

I can see from your file that you are having on-going discussions with our Compliance Manager regarding the issues that you have with the software.

If there is anything I can do for you outside of these conversations, please do not hesitate to contact me directly on 01244 784 266.

Kind regards

Jeni-lee Aspden
Customer Services Manager

Reply from Installer Toolkit

Jun 22, 2015

Hi,

Thank you for your review and comments on our support service.

We are pleased to continue to provide you with assistance and pride ourselves on being second to none.

Kind regards

Jeni-lee Aspden
Customer Services Manager

Reply from Installer Toolkit

Jun 22, 2015

Hello,

Thank you for your honest comments regarding Easy RSS.

I am glad that our team have been able to make things easy for you.

As always, if we can help you please do not hesitate to contact us.

Kind regards

Jen-lee Aspden
Customer Services Manager

Reply from Installer Toolkit

Jun 22, 2015

HI Mike,

Thank you for taking the time to review the software.

We aim to make things as easy as possible for you guys so that you can do what you do best.

If you have any issues, please do not hesitate to contact me.

Kind regards

Jeni-lee
Customer Services Manager