EasternMarine Aquariums Reviews 

664
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional quality of the livestock and products available. Consumers frequently praise the supportive team members for sharing valuable knowledge and maintaining a genuinely welcoming shopping environment. Reviewers are particularly impressed by the remarkably fast shipping options and the careful, secure packaging used for delicate aquatic animals. Buyers regularly mention that all items arrive in perfect, healthy condition, ensuring that the entire ordering process remains wonderfully smooth and stress-free. People express strong loyalty, noting that they would never consider shopping anywhere else for their marine tank requirements.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting consistently healthy livestock, vibrant... See more

Quality

People report positive experiences with quality, highlighting that livestock and products consistently arrive... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and friendly... See more

Service

Reviewers highlight positive aspects of service, consistently noting friendly interactions and knowledgeable... See more

Delivery service

Users describe satisfaction with the delivery service, frequently highlighting the fast shipping times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service! One of the items in my order had an unexpected issue and couldn’t be shipped, but the seller contacted me immediately and explained everything clearly. They offered prompt solutions... See more

Rated 5 out of 5 stars

I am so happy that we found Eastern Marine Aquariums. We have been setting up a 125 ltr marine tank. Not only have we been able to purchase amazing beautiful fish and corals all in excellent health bu... See more

Rated 5 out of 5 stars

I have bought fish, corals and supplies online from EMA over the last year, and they have always arrived promptly and in the case of livestock healthy and well conditioned. They have also been helpful... See more

Rated 5 out of 5 stars

Great chat and great knowledge. Delivery service is always perfect and Matt always knows the answers I’m after. Can’t fault the place! The fish and corals are always beautiful and well cared for.


Company details

  1. Pet Store

Written by the company

Hi, welcome to EMA! We're New Zealand's leading Marine Aquarium Experts, specialising in the importing of live fish and coral from all around the world, as well as key dry goods brands such as Fauna Marin & Red Sea. Our highly trained staff are dedicated to helping you achieve excellence with your reef tank. Need help? Reach out!


Contact info

4.9

Excellent

TrustScore 5 out of 5

664 reviews

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4.9

All reviews

(664)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, livestock alive. I would say they are a bit stingy with thermal packs.

27 February 2023
EasternMarine Aquariums logo

Reply from EasternMarine Aquariums

Hey Richard, thanks heaps for your orders and review. As airfreight only has a 2-3 hour transit time, we don't use the normal number of heat packs during summer as the ambient temperature is often more than adequate of keeping the animals in a acceptable temperature range. For days very warm, we sometimes do not ship with any heat packs, as we do not want to overhead the animals. This is industry standard when shipping tropical aquatic animals.

Let us know if you have any other questions.

Rated 5 out of 5 stars

The staff are extremely knowledgeable…

The staff are extremely knowledgeable and helpful.
They recommend what’s best for your tank, corals and fish wether they stock it or not.
Highly recommend to people new to the hobby and people that have been in the hobby for many years.

2 February 2023
Rated 5 out of 5 stars

Always 5☆

Always 5☆
Spent over 10k and worth ever cent.
What I have in my lounge is absolutely amazing a must see.
Best people to help with any problems no hesitation no hassle no judgement no problem.
Thanks guys

18 November 2022

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