EasternMarine Aquariums logo
Visit website

EasternMarine Aquariums Reviews 

664
•
TrustScore 5 out of 5

4.9

Pet Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company, highlighting the outstanding overall service. Customers frequently mention that the staff are exceptionally welcoming and helpful, always ready to share valuable knowledge and expert advice. Buyers consistently praise the stunning selection of healthy fish and beautiful corals available in the store. People also deeply appreciate the prompt delivery service and the pristine condition in which all livestock and products arrive. Consumers find the online ordering process remarkably simple and note that shipments are carefully secured and packaged for travel. Many reviewers emphasize that shopping here is a seamless, highly satisfying journey from start to finish.

What people talk about most

Product

Users describe positive interactions with product, consistently reporting that fish and corals arrive in... See more

Quality

Customers consistently note positive experiences with quality, highlighting that livestock and products are... See more

Staff

Customers had overwhelmingly positive experiences with staff, praising their extensive knowledge and... See more

Service

Clients share positive opinions on service, consistently highlighting friendly interactions and knowledgeable... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the impressively fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not only does EMA have the highest quality and cleanest frags of any store in Auckland, but Matt is also super welcoming and always happy to share his expert advice with you. 10/10, would shop again... See more

Rated 5 out of 5 stars

Excellent service! One of the items in my order had an unexpected issue and couldn’t be shipped, but the seller contacted me immediately and explained everything clearly. They offered prompt solutions... See more

Rated 5 out of 5 stars

I am so happy that we found Eastern Marine Aquariums. We have been setting up a 125 ltr marine tank. Not only have we been able to purchase amazing beautiful fish and corals all in excellent health bu... See more

Rated 5 out of 5 stars

I have bought fish, corals and supplies online from EMA over the last year, and they have always arrived promptly and in the case of livestock healthy and well conditioned. They have also been helpful... See more

Company details

  1. Pet Store

Written by the company

Hi, welcome to EMA! We're New Zealand's leading Marine Aquarium Experts, specialising in the importing of live fish and coral from all around the world, as well as key dry goods brands such as Fauna Marin & Red Sea. Our highly trained staff are dedicated to helping you achieve excellence with your reef tank. Need help? Reach out!

Contact info

4.9

Excellent

TrustScore 5 out of 5

664 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(664)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Thanks guys

Thanks guys, awesome service as usual (event with only 15 notice that I was turning up to pick up my order)... :)

19 October 2021
Rated 5 out of 5 stars

Eastern Marine has been an amazing help…

Eastern Marine has been an amazing help in getting my partner and I set up and maintain an ever growing reef. The livestock is always in great quality with a lot of variety, and Matt and his team have been super helpful with honest discussions and advice at all hours. I doubt we would have had as much success as we've had without their help.

23 September 2021
Rated 5 out of 5 stars

Can’t thank Matt and the team from…

Can’t thank Matt and the team from EasternMarine enough. They are my local marine fish shop. Not only has he help me with a lot of knowledge when starting up my tank, he has taken in my ill fish to help it get better in hopes that it won’t get worse,Thanks a bunch Matt!

22 September 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look