Eastern BMWReviews 

The service i received has been a disgrace. Continual delays in dealing with a simple request, emails not responded to, unnecessary trips into the showroom and general wasting of my time. There is no complaints department to contact and even when using their online form to try and make a complaint this is ignored. I would have expected better from a BMW dealer, clearly adequate training of staff is a big issue, and they need a process to allow concerns to be escalated.

Unfortunately I've been burnt by this garage, a combination of failings on an ex-demo M5 (the GSM's car) that was sold to me at distance with issues that they have refused to resolve or help with.
Car had wheel judder that I had to sort out, it transpired that three alloys had been badly refurbished and started corroding when the car was a year old. After 18 months all alloys were in bad shape and Eastern refused to help or contribute to the cost of a proper wheel refurbishment job.
The car had software issues that flagged several warnings to BMW including coolant engine failure... I had to get these looked at and ECU reset at my local dealer which is fine... but Eastern were absolutely not interested when I called and washed their hands of anything telling me it was "normal".
Customer service non-existent for me and backed up by other reviews. AVOID.

Very pleased with purchase and professionalism of salesman. Everything from viewing to buying the vehicle was problem free.

Never again. If this was my first experience with a BMW dealer I'd rather ride a bike.
Arrogant, can't be trusted & I was lied to by the sales manager. They don't keep their word & cannot be trusted.

Of all the bmw garages in all the world… these are the worst. I am unfortunate to have Eastern as my local garage. They are awful. They are the epitome of the stereotype of a BMW garage. The latest experience was an expensive repair to an already very expensive car which was only a year old, when the washers stopped working they told us we had used “the wrong type of water, only BMW water can be used” and as such I had to forks out to have it fixed and returned.
Classic Eastern. I really should have known before my visit it was certainly my failing.

Terrible after sales service. Do not buy a used car from this garage.
I bought a used car that apparently had a full bmw check. It has been back into the garage 3 times with 3 different faults in the 2 months that I’ve owned the car.
I’m constantly having to chase up for information as you are left waiting days on a phone call that you were told would be returned within 15 minutes and emails are blatantly ignored.
I haven’t been offered any form of compensation for the issues faced so far

£172 to replace a £10 bolt! Lmao! It's ok though - after missing the issue in the previous health check (and thus allowing my car to have a years worth of potential damage), they offered a whopping discount down to £141! 🤣🤣🤣
Think ill take go to my local BMW specialist and save myself £100 instead.....

Great service, friendly team, delighted with my car.