Easipay Reviews 

1,063
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 658 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for guiding them through the setup process of their new card machines, making everything completely smooth and stress-free. Many people deeply appreciate the prompt customer support, patient communication, and expert technical guidance provided by the team members during onboarding. However, some customers also noted frustrating difficulties regarding the sales process, poor communication, and unexpected charges appearing on their merchant accounts. A few reviewers additionally mentioned unhelpful follow-up service, unreturned callbacks, and pressure to purchase extra services that they did not actually need.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting helpful, friendly, and knowledgeable... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, hassle-free onboarding process with no... See more

Service

Customers had positive experiences with service, noting outstanding and reliable support from the team from... See more

Payment

Reviewers express mixed feelings regarding payment services, with some customers praising the reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

New customer & new business owner so I’ve been nervous about who to choose for taking card payments. Barry & Calum have been super helpful throughout the purchase & set up process, answered all my que... See more

Company replied

Rated 5 out of 5 stars

From start to finish getting the payment terminal has been a very smooth journey. The team have been extremely helpful, friendly and very knowledgeable explained everything, answering my questions and... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the point of enquiry until set up. Henry was very informative providing me with everything I needed to know to purchase the right card machine. Once received, Megan arranged a c... See more

Company replied

Rated 5 out of 5 stars

Teigan was absolutely fantastic from start to finish. She was professional, friendly, and made the whole process smooth and stress-free. She took the time to explain everything clearly, responded quic... See more

Company replied


Company details

  1. Card Processing Service

Written by the company

About Easipay Easipay is a Lancashire-based company dedicated to making business life easier. We’re your one-stop shop for essential services that save you time and money. From card payment solutions with the latest POS systems and premium smart terminals to online payment options, we’ve got your transactions covered. But we don’t stop at payments. Easipay connects you to the UK’s biggest suppliers for energy, water, broadband, business funding, and waste management - all at preferential rates. With personal, dedicated account management, we take care of the details so you can focus on running and growing your business. Our mission is simple: streamline your operations, reduce costs, and support you every step of the way. Trusted by businesses across the UK, Easipay combines local expertise with national reach to deliver solutions that work.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,063)

653 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Declan was very helpful and patient at…

Declan was very helpful and patient at guiding me through the set up of my card machine.
Would 100% recommend the company to anyone looking for something similar and would be confident they are in safe hands.

25 September 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Breanna

Thank you for the great 5 star review ! We're pleased Declan was able to assist and was patient through the set up. Declan is thankful for his review.

-Louise

Rated 5 out of 5 stars

Great service

Great service, set up made simple and easy.

25 September 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Hamdan

Thank you for the 5 star review ! We're pleased to hear the set up was simple and easy. The agent is thankful for the review.

-Louise

Rated 5 out of 5 stars

Quick and easy set up

Quick and easy set up, extremely helpful.

25 September 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Leanne

thank you for the review ! The feedback is greatly appreciated and the agent is thankful.

-Louise

Rated 5 out of 5 stars

Declan

Declan called and was super helpful in helping me set up our card machine and informing me on all the necessary information!

24 September 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Ruby

Thank you for the 5 star review ! We're pleased to hear Declan was able to assist with the set up and provided the information you needed. Declan is thankful for his review.

-Louise

Rated 5 out of 5 stars

From the start easypay have been fab

From the start easypay have been fab - I’m starting another contract with a better machine for a cheaper price. Tegan was a star today with helping me set everything up ! 💫

23 September 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Amber

Thank you for the great review ! We're glad you've had a positive experience with us and have chose to take out another contract. Teigan is thankful for her review.

-Louise

Rated 5 out of 5 stars

The staff made things so simple and…

The staff made things so simple and were an absolute privilege to speak to couldn’t rate them highly enough.

23 September 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Robert

Thank you for the 5 stars ! We're glad our agents were able to assist and make things very simple.

-Louise

Rated 5 out of 5 stars

I had a great experience with Easipay…

I had a great experience with Easipay customer service while setting up my new card machine. Jamie and Missi were both incredibly helpful throughout the process. They were polite, patient, and took the time to answer all my questions, making everything easy to understand.

The setup was straightforward, and the whole process from start to finish was simple and hassle-free. Excellent customer service and support – thank you, Jamie and Missi!

23 September 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Monika

Thank you for the great 5 star review ! Both Jamie and Missi are greatful for their lovely feedback ! We're glad they were both able to assist with the process from start to end.

-Louise

Rated 5 out of 5 stars

Declan was really helpful and friendly

Declan was really helpful and friendly. My scheduled appointment to set up my card terminal was prompt and easy with expert guidance. Looking forward to paying less merchant fees with WorldPay. Many thanks.

23 September 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello

Thank you for the great review ! Were glad to hear Declan was able to help with the set up and made it quick and easy. Declan is thankful for his review

-Louise

Rated 4 out of 5 stars

Callum was very helpful

Callum was very helpful

22 September 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Sean

Thank you for the review ! The feedback is appreciated and Callum is thankful for his review.

-Louise

Rated 5 out of 5 stars

Callum was very informative

Callum was very informative, relaxed and couldn't help me enough. Very easy set up.

22 September 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Rachel

Thank you for the 5 stars ! Thank you for leaving a great review and we are glad Callum was able to help. Callum is thankful for his review.

-Louise

Rated 5 out of 5 stars

For a complete technophobe

For a complete technophobe - Jaimie talked through, answered q's and gave me the essential (in my mind) 'help' details if all goes horribly wrong.
Thank you l.
From an old custimer services manager - excellent, calm, patient, humour and assurance - 5*

22 September 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Sally

Thank you for the great 5 star review ! We're glad Jamie was able to assist with the set up and answered any questions asked. Jamie is thankful for his review.

-Louise

Rated 5 out of 5 stars

Hassle free

Jamie is Very easy to deal with, explains everything clearly and is very helpful and understanding his service was great.

21 September 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello

Thank you for the great 5 star review ! We're pleased to hear Jamie was able to assist and get you all up and running. Jamie is thankful for his review.

-Louise

Rated 5 out of 5 stars

Professional service .

Easy to set up great card reader and professional staff dealt with Callum what a star thanks Easipay, would recommend to everyone.

17 September 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Lee

Thank you for the 5 star review ! We're glad Callum was able to assist with the process. Callum is thankful for his review.

-Louise

Rated 5 out of 5 stars

Declan went out of his way to correct…

Declan went out of his way to correct my problem. I suffer from adhd and sometimes I just can’t cope with technology, the world is moving very fast and some people don’t understand if you can’t do it, but Declan really helped me out

17 September 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Paul

Thank you for the great 5 star review ! We're glad Declan was able to assist and help with the problems. Declan is thankful for his review.

-Louise

Rated 5 out of 5 stars

Excellent

Excleent service from Declan thank you!!!

15 September 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Kimberly

Thank you for the 5 stars ! we're please to hear Declan was able to assist with the set up process. Declan is thankful for his review.

-Louise

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had an amazing experience with EasyPay and would definitely give them 5 stars!

Missy was absolutely brilliant from the beginning. She took the time to explain everything clearly and gave me different options based on what would work best for my business and financially.

I explained that I was currently with Worldpay and had been told that, although my contract was ending in January, I would apparently need to stay with them for a further six months. Missy was extremely helpful and managed to arrange for my contract to be cancelled without any cancellation fee. She also helped me switch to a much better card machine at a significantly cheaper rate, which was fantastic for my business.

Once my new card machine arrived, Megan helped me get everything set up. She was extremely professional, patient and helpful, and made sure everything was explained properly so I knew exactly what I was doing.

Both Missy and Megan provided excellent customer service. They were professional, knowledgeable, patient and genuinely helpful throughout the whole process.

I would 100% recommend EasyPay, especially to other small business owners. I’ll definitely be recommending them to my friends who run businesses too. Thank you Missy and Megan for making the whole process so easy! ⭐⭐⭐⭐⭐

16 September 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Jameela

Thank you for taking the time to leave a great 5 star review for both Missi and Megan. We're glad that the whole process from start to finish has been great and stress free. Both the ladies are thankful for their review.

-Louise

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff

15 September 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello

thank you for the 5 stars. The feedback is appreciated and the agent is thankful for the review.

-Louise

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