Good integration with Tibber. There is an API for controlling the charging. Working app. Only negative thing is that they cheated on the CE certification, so it was unclear if our charger would be... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service promptly replies to the requests of support. They helped to understand better how their products (Charger+Equalizer) are working and what I have to look for. Unfortunately my gr... See more
Easee works well and realible. Co-operation with local car loading AI app both Tesla and local Finnish power companies is seamless. In Finland many power distribution/manufacturing companies are takin... See more
I wrote a previous review complaining that Easee had not contacted me. I must update that review because Optimum Electrics the EV charger installer came out today and spent an hour reinstalling the ch... See more
Company replied
Company details
Written by the company
At Easee we provide charging solutions for EV’s. We have simplified everything that can be simplified. The result is an unparalleled technological revolution that keeps both you and the environment at the heart of our design. Our charger will take a place in the power grid of the future and act as a smart electricity valve. A premium product at a competitive price, where all you have to think about is which color fits best with your home.
Contact info
United Kingdom
- easee.com
4.3
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I wish I could control the choice of…
I wish I could control the choice of tenants in the app. Today I have to use a tag for work charging and a tag for private charging.
28 January 2026
Unprompted review
Reply from Easee
Hi Bjørn,
Thank you for your feedback and for sharing your experience with the app.
We understand that having to use separate tags for work and private charging can be inconvenient, and we appreciate your suggestion to allow direct control over tenant selection within the app.
We are continuously working on improving the app’s functionality, and your feedback will be shared with the team.
Thank you for helping us improve!
Reply from Easee
Hi ARNT-S,
Thank you for your review.
It’s good to know the charger is working the way you want and meeting your needs. We appreciate you taking the time to share your experience, and we’re here if you ever need support.
Works every time
28 January 2026
Unprompted review
Reply from Easee
Hi Thomas,
Thank you for your feedback.
It’s great to hear that the charger performs reliably every time you use it. Consistent performance is one of our main goals, and it’s encouraging to know that the product is meeting your expectations.
We appreciate you taking the time to share your experience.
No problems for the last 4 years with…
No problems for the last 4 years with my Charger.😁👏👏👏
28 January 2026
Unprompted review
Reply from Easee
Hi Trond,
It’s wonderful to hear that you’ve had no issues with your charger for four years.
Long-term reliability is one of our main priorities, and your feedback confirms that we’re delivering on that promise.
We also want to thank you for your loyalty over the years — it means a lot to us that you’ve chosen Easee for such a long time. Your continued trust and support are truly appreciated.
Reply from Easee
Hi John,
Your loyalty over the past five years means a lot to us, and we truly appreciate that you’ve chosen Easee for such a long time. It’s great to hear the charger has performed reliably and without any issues throughout this period. Knowing that our product continues to deliver dependable performance for long-term customers like you is very rewarding for the team. We really value your trust and support.
Thank you for taking the time to share your experience.
Everything works ok
28 January 2026
Unprompted review
Reply from Easee
Hi Nad,
Thank you for your review.
We’re glad to hear everything is functioning as expected. If you ever need assistance or have any questions, feel free to reach out.
Easy as it should be
Easy as it should be. App and integrations are superb.
1 January 2026
Unprompted review
Reply from Easee
Hi Henrik,
Thanks for sharing your experience.
It’s great to hear that the system feels easy to use and that the app and integrations are running smoothly for you. We work hard to make the whole setup as seamless and user-friendly as possible, so it’s encouraging to know we’re delivering on that.
Your feedback helps us continue improving the experience for all users, and we really appreciate you taking the time to share it.
The Easee home charger just works great…
The Easee home charger just works great and never causes any issues or concerns. Updates effortlessly works with our own as well as guests cars of multiple brands.
28 January 2026
Unprompted review
Reply from Easee
Hi Klaus,
Thank you for taking the time to leave a review.
It’s reassuring to hear that your Easee charger performs reliably, updates effortlessly, and works seamlessly with vehicles from multiple brands. Delivering a smooth and dependable charging experience is a key focus for us, and your feedback helps confirm that the product meets those expectations.
Your feedback is truly appreciated.
Good charger👍
28 January 2026
Unprompted review
Reply from Easee
Hi Espen,
Awesome!
Glad the charger is working well — may your battery always be full and your updates always be smooth. ⚡😄
Reply from Easee
Hi Roy,
Thanks for taking the time to leave a review.
It’s great to know the product is easy to operate. We always strive to make the experience simple, and your feedback helps us confirm we’re on the right track. Don’t hesitate to contact us if you need support in the future.
Nice to get oversight over power…
Nice to get oversight over power consumption real time. Essential to be able to set max total load. The update may stop after a while.
28 January 2026
Unprompted review
Reply from Easee
Hi Dag Rune,
Thank you for your review and for highlighting what you find valuable in our solution. Real-time power monitoring and total load control are indeed key features.
We regret that you experienced issues with updates stopping unexpectedly. We appreciate you pointing it out and will pass this on to our technical team.
Reply from Easee
Hi Consumer,
Thank you so much for the great feedback!
We’re really happy to hear that both your home and cottage chargers have been working reliably for so many years. It’s always rewarding to know our products perform well in real life, especially over a long period of time.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need anything, we’re always here to help.
Buggy
Buggy, need to restart because app is not responding. After restart sometimes works
28 January 2026
Unprompted review
Reply from Easee
Hi Erik,
Thank you for letting us know.
We’re sorry to hear you’re experiencing issues with the app becoming unresponsive. To help us investigate further, we’ll request a few additional details from you via Trustpilot. Once we have the information, our support team can then get in touch with you to investigate the issue further.
Very good funconality and easy to use
28 January 2026
Unprompted review
Reply from Easee
Hi Odd Roar,
We appreciate your feedback.
It’s nice to hear that you’re enjoying how straightforward the functionality is. Making things simple and reliable is exactly what we aim for. It’s supposed to be easee!
Top Produkt mit super Support und…
Top Produkt mit super Support und Service.
22 January 2026
Unprompted review
Reply from Easee
Hallo Philipp,
Vielen Dank für die netten Worte! Es freut uns sehr, dass du sowohl mit dem Produkt als auch mit unserem Support und Service zufrieden bist. Wenn du Unterstützung brauchst, sind wir jederzeit gerne für dich da.
AVOID AVOID!! Updated twice
AVOID AVOID!!! CHARGER LESS THAN A MONTH OLD AND TWO FAULTS SO CANT USE. COMPANY NOT REPLYING. AVOID!!!!!!
Not responding as raised a formal complaint and awaiting more information. Yet to be told of timeframe for response. CEO said head of customer experience CN would be in touch but yet to hear from her too. As I said AVOID! Charger remains unusable. Easee say it's fine at their end. App always offline and now tonight says charging when there is no cable attached. Plus won't pause so having to turn it off at the mains once again. Honestly beginning to think this is A big scam. Please don't buy from them.
13 December 2025
Unprompted review
Reply from Easee
Hi Marianna,
We thank you for your patience while processing your formal complaint. This has been an extensive process, involving our specialist team and we have now issued a reply by e-mail as well as attempting to reach out over the phone.
We truly regret that you have experienced issues with our product and that Support has fallen short when it mattered most, but we are committed to providing all follow-up needed to ensure the issue is resolved.
Edit after unit replacement: We are sorry to read that you are still experiencing issues with your new charger. We can confirm to have been in contact both via e-mail as well as attempted to contact you by phone. Based on data that we see from the charger we believe we have identified the source of the issue and we need to be put in contact with your electrician.
I am growing increasingly frustrated…
I am growing increasingly frustrated with this company. My brand new EV charger will not connect to the cloud and therefore will not work. No one can support me or even give me a contact number. I am not impressed and will be asking for a full refund
7 January 2026
Unprompted review
Reply from Easee
Hi Dina,
We’re sorry to hear about your frustration and understand how inconvenient this situation is. Unfortunately, we have not received a response to our previous inquiry, and without the requested information we’re unable to proceed with further troubleshooting or provide additional support at this time.
Poor Handling of Fault Reports and Lack…
Poor Handling of Fault Reports and Lack of Support of chargefy, supplier.
I have had ongoing issues with my EV charger for several weeks. The charger does not operate at full capacity, and the fuse has tripped repeatedly.
I have submitted multiple fault reports during this time, but despite this, no one has followed up, provided support, or offered a solution. The lack of communication and responsibility is extremely frustrating, especially for a product and service that is supposed to be reliable and essential for daily use.
Several weeks without any response or clear next steps is not acceptable. As a customer, I expect timely handling of fault reports, clear communication, and accountability — none of which I have experienced.
Unfortunately, based on my experience, I cannot recommend either the product support or the supplier due to the prolonged inaction and lack of customer care.
22 December 2025
Unprompted review
Reply from Easee
Hi Richard,
Thank you very much for your kind words! We’re really happy to hear that you had a positive experience with our customer service. Your feedback means a lot to us and motivates the team to keep delivering the best support possible.
Avoid
Had the Easee one installed Dec 2023 that failed and was replaced June 2024. Forward to Dec 2025 and the charger has reduced out put down to 1kw. Contacted customer support only to be told they need pictures and sent the video link, you need a little tool to access the charger to get requested pictures. Contacted the installer £120 to come out and take the pictures.
As this is now my 2nd unit in 2 years I’m going to cut my losses and change to another more reliable charger.
11 December 2025
Unprompted review
Reply from Easee
Hi Jim,
Thank you for sharing your experience with us.
We would like to sincerely apologize for the inconvenience this situation has caused. We understand how frustrating this must be, especially given that this is already your second unit within a relatively short time.
We have reviewed your ticket and a colleague handled it on December 16th. That said, we take your feedback and criticism very seriously and truly appreciate you taking the time to describe your experience in detail. Your input helps us identify where our processes and communication can be improved.
We are sorry that this has led to additional effort and costs on your side, and we regret that your experience did not meet your expectations. Please know that we continuously work on improving our products and the overall support experience.
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