I ordered two knives at a sale price. The handle is beautiful and the blade worked well. I don't make sourdough bread, but it sliced regular loaf bread fine...just takes a bit of practice to get t... See more
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Review summary
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Ordered the bow bread knife as a present for a dear friend who is a seasoned sourdough baker. She loved the knife! My issue was the time and tracking of the package which was addressed quickly. They... See more
Company replied
I haven’t received my order yet, and it looks like it’s being shipped from overseas. I also experienced an issue downloading the free booklets from the website since the download link wasn’t available... See more
Company replied
Amazing bread knife and even more amazing company! Words cannot explain how helpful and superb this organization’s customer service is. I had a major technical glitch and Earthly Bliss helped me throu... See more
Company replied
4.0
Great
325 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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I ordered several items
I ordered several items, bread pans with lids, whisk, bread slings and replacement blades for the bread saw. My order never showed up but I was charged. Mistakes happen everywhere so I contacted the company and they immediately got to work on what went wrong and try to rectify the issue. I was a bit frustrated but Sarah Jackson from customer service contacted me and helped me thru the process. The issue was resolved and I got my items! Unfortunately one of my pans was damaged in shipping but I contacted Sarah Jackson in customer service again and the issue was expertly resolved! I was sent a replacement. It arrived in great shape. I will order from this company again and again due to the expert customer service. Mistakes hapoen but it is how the company handles the mistakes that count. I can’t say enough about this company. Great items. I love all the items I especially love the bread slings! They are next level great. The bread pans are trick! Love this company!!
23 March 2026
Unprompted review
Reply from Earthyblissco
Hi Laurie,
Thank you so much for this incredible review! It truly made my day to hear that we were able to turn things around for you. :)
I am so glad your replacement pan arrived in great shape and that you are already loving those bread slings and pans. Mistakes definitely happen, but we always want to make sure we fix them right away for our fellow bakers.
Thank you for your kindness and patience, and I can't wait to see what you bake next!
Warmly,
Bread Knife 💕
I ordered their bread knife for my new sourdough hobby and have loved it since it arrived! I also was really impressed with their customer service as one of the products I ordered did not arrive. They sent a new banneton in a timely manner and were positive and prompt in all of their communications. I love a honest hard working small company & I will order from them over Amazon any day!
28 February 2026
Unprompted review
Reply from Earthyblissco
Hi Abby,
Thank you so much for your beautiful review! It truly warms my heart to hear that you are enjoying your new bread knife for your sourdough journey.
I am so glad we could get that banneton out to you quickly and that you had a positive experience with our team. Supporting a small business like ours over the big guys means the world to us, and we are so grateful to have you in our baking community.
Happy baking, and thank you again for your incredible kindness!
Warmly,
I was concerned that I had not received…
I was concerned that I had not received the knife because it was delayed, however my concern was allayed by EarthlyBliss. It arrived not long after I had contacted them.
I have been very impressed the knife sliced through even the hardest of crusts with ease.
I am very pleased with this knife and would highly recommend it.
27 March 2026
Unprompted review
Reply from Earthyblissco
Hi Paul,
Thank you so much for taking the time to share such a kind review! I am incredibly happy to hear that your knife arrived safely and that it is already making quick work of those crusty loaves.
It truly makes our day to know that we were able to turn your concern into a great experience. We are so proud of how our knives perform, and having your recommendation means the world to us.
We are wishing you many happy days of effortless slicing in your kitchen!
Warmly,
Bread knives
In January 2026, I had ordered 2 knives & 5 replacement blades. Due to fraudulent postage, the USPS seized my package, so I contacted customer service because by this time, all was paid for. I came in contact with Sarah Jackson who thru many emails helped me with my problem . She had my order resent to me & made sure that it was sent properly . Got the 2 knives & no blades so she made sure to get the blades sent to me in a separate order which arrived today, March 24, 2026. Sarah was so caring about my problem & made sure to keep me
Informed on everything. Sarah went above & beyond with all her help & is truly an asset to the company! Thanks again Sarah 🤗
20 January 2026
Unprompted review
Reply from Earthyblissco
Hi Margaret,
Thank you so much for taking the time to share such a thoughtful and detailed review! It truly warms my heart to hear that your replacement blades arrived safely today and that your full order is finally complete.
I am so incredibly sorry for the stress the original shipping issue caused, but I am just glad I could be there to help navigate those hurdles with you. It was such a pleasure staying in touch throughout the process, and knowing that you're now ready to get back to your baking with your new Breadly knives makes it all worth it!
Thank you again for your incredible patience and for your kind words as they truly mean the world to me and our whole team here.
Warmly,
This knife is awesome
This knife is awesome! It is so easy to slice our loaves of bread from the bakery! I will probably be ordering some as gifts!
Also they have great customer service with Sarah!
10 February 2026
Unprompted review
Reply from Earthyblissco
Hi Kathi,
Thank you so much for the wonderful 5-star review! I am absolutely thrilled to hear that your new knife is making quick work of those bakery loaves, there’s nothing quite like a perfectly clean slice of fresh bread.
It was such a pleasure assisting you, and it truly warms my heart to know you had a great experience with our team. We would be honored to help you out if you decide to share the love with some gifts in the future!
Thank you again for your kindness and for being part of our community.
Warmly,
The Best of the Best
The Best of the Best! Dedicated to detail, customer service and quality.
Wonderful company!❤️
24 February 2026
Unprompted review
Reply from Earthyblissco
Hi Christine,
Thank you so much for such a beautiful review! Reading your kind words truly made our day.
We are so glad to have you as part of our community and that you have been happy with our quality and service. It is customers like you who make all the dedication to detail so worth it!
Warmly,
The bread knives are great but hard for…
The bread knives are great but hard for my husband to use. They were fabulous about a return. Refunded my money and let me keep the knives which I'm donating. The nicest company I've dealt with in a long time.
10 March 2026
Unprompted review
Reply from Earthyblissco
Hi Barbara,
Thank you so much for your incredibly kind words! While I am sorry to hear the knives didn't quite work out for your husband, it truly warms my heart to know they are being donated to someone else who can use them.
We always want our customers to feel taken care of, and I am so glad we could make the refund process easy for you. Knowing that you consider us one of the nicest companies you have dealt with means everything to our small team.
Thank you again for your kindness and for such a thoughtful gesture with the donation!
Warmly,
Customer service leaves somthing to be desired
My husband placed an order in error on Feb 8-thinking it was a different knife. He contacted the company within minutes to let them know it was an error and that he didnt want the knives. On Feb 16, Sarah from Earthy Bliss promised a full refund as they didn't stop the order from shipping. It is now almost a month later and I've yet to receive the refund. I had to open a dispute with my credit card company. Extremely bad customer service.
You have the orders confused. There were two orders. the first by me which was in fact refunded as you said on 2/6. the second order was placed on 2/8 by my husband. he saw the knives and thought i would enjoy one so he placed an order. he did not realize i had already tried your knife and did not like it. with in minutes of him placing the second order I emailed you to let you know the order was placed in error- twice, i emailed first from my email address. you promptly replied that we needed to email from his email address to cancel the order. we did so right away and received no answer which led to the rest of the above story. the bad customer service and failure to issue the refund was for the second order my husband placed in error, not my original order. I will update and say, since i posted this review, the refund for the secod order did FINALLY post to my discover card. I DON'T BELEIVE IT WAS ISSUED DUE TO ANY TYPE OF GOOD CUSTOMER SERVICE. I BELIEVE IT WAS ISSUED BECAUSE I ENDED UP DISPUTING THE CHARGE WITH MY CREDIT CARD COMPANY- FORWARDING ALL OF OUR EMAIL CORRESPONDANCE TO THEM SHOWING THEM THE PROMISE OF A REFUND AND THE LACK THERE OF.
7 February 2026
Unprompted review
Reply from Earthyblissco
Hi Jenny,
I am so incredibly sorry to hear about the frustration this has caused you and your husband. I completely understand how upsetting it is to be waiting on a refund for an order placed in error, and I sincerely apologize that you felt you had to open a credit card dispute to get this resolved.
I went back into our records to see exactly what happened, and I can confirm that the full refund was actually processed on our end way back on February 6th.
Could you please double-check your bank or credit card statement around that date? Sometimes refund amounts can be easy to miss, or they may appear near the date of the original transaction depending on how your bank lists them.
It truly breaks my heart to hear that our service left something to be desired, as we always strive to make things right for our customers immediately. Please let me know if you are still unable to find that credit after checking, and I will do everything I can to provide more specific details from our payment processor to help you track it down.
Warmly,
My first order got lost in transit
My first order got lost in transit. I contacted customer service and they helped me with tracking my order and it was lost. They ordered me a set of knives and kept me posted all the way through until I got my second order. Customer Service was great. My knife is easy to use and cuts my sour dough bread easily. I would recommend buying from Earthyblissco.
Terri
5 March 2026
Unprompted review
Reply from Earthyblissco
Hi Terri,
Thank you so much for taking the time to share your experience. I am so glad we could help get that replacement set out to you and keep you updated throughout the process.
I know how frustrating it is when a package goes missing, so it truly means a lot to hear that you felt supported and that you are now enjoying how easily the knife cuts through your sourdough. Your recommendation means the world to our small business!
Thank you again for your patience and for being such a pleasure to work with.
Warmly,
I enjoy the knife immensely.
I enjoy the knife immensely. Cuts beautifully. The bread bags are great. Received the sourdough kit about three weeks later. Have not had the opportunity to try yet, but definitely will. Contacting your customer service was quick and simple. Replies were quickly sent with a good answer to all my questions. I enjoyed ordering from your company, hope to do so again. Thank you
11 February 2026
Unprompted review
Reply from Earthyblissco
Hi Patricia,
Thank you so much for such a lovely review! It truly made my day to hear that you are enjoying the knife immensely and that the bread bags are working out well for you.
I am so glad we could be there to answer your questions quickly. It is always our goal to make things as simple as possible for our customers. I cannot wait for you to dive into the sourdough kit when you get the chance as there is nothing quite like that first home baked loaf!
Thank you again for your kindness and for supporting our company. We look forward to seeing you back in the kitchen with us again soon.
Warmly,
I PLACED AN ORDER ON January 20th STILL…
I PLACED AN ORDER ON January 20th STILL HAVE NOT RECEIVED I SENT E MAILS AND FINALLY THEY TOLD ME THAT THEIR SHIPPING CO WILL NOT DELIVER TO MY ADDRES BUYER BEWARE BOGUS CO
19 February 2026
Unprompted review
Reply from Earthyblissco
Hi Anne,
I just wanted to let you know that I've already reached out to you via email to personally address these concerns and confirm the next steps for your request.
I want to make sure you know that we are a real, legitimate team, and we truly value your business. I'm so sorry that the shipping carrier’s error caused this delay, it's certainly not the level of service we strive for. Please check your inbox so we can get this resolved for you right away.
Warmly,
Poorly designed knife and no reply from company
Bought two bread knives and 5 or so spare blades. The knife doesn’t cut to the bottom of a loaf because of the wooden handle.
I was going to leave a bad review but I thought I’ll contacted the company first. But since not having a reply. I’m pretty pissed off now. It’s a lot of money I’ve spent and the knife isn’t even doing its job.
6 January 2026
Unprompted review
Reply from Earthyblissco
Hi Bec,
I am so incredibly sorry that we missed your initial message. I can completely understand why you're feeling frustrated, especially when you’ve invested in two knives and spare blades only to find they aren't performing the way you expected. That is definitely not the experience we want for you.
I want to make this right immediately and look into what happened with your previous outreach. Could you please provide your order number or the email address used for the purchase?
Once I have those details, I will personally look into your order and work on a solution that ensures you aren't left with a product that isn't doing its job.
Best,
Earthy Bliss Co is unable to deliver…
Earthy Bliss Co is unable to deliver product in the time frame they advertise. Questions regarding fulfillment are answered by AI.
14 February 2026
Unprompted review
Reply from Earthyblissco
Hi Rob,
I am so sorry we’ve missed the mark for you. I completely understand how frustrating it is to feel like you're stuck in an AI loop when you just want a real answer about your order.
I’m a real person, and I’d love to step in and fix this for you personally. Could you please share your order number?
Once I have that, I’ll dig into the details, find out exactly what’s causing the hold-up, and get you a clear, human update right away.
Warmly,
Excellent Customer Service.
Excellent Customer Service. Sarah is a Rockstar. She took time to check on my order and ensure timely delivery. I recommend this company to anyone.
9 February 2026
Unprompted review
Reply from Earthyblissco
That is so kind of you! Thank you so much for the wonderful shout-out.
Knowing that you’re happy and felt supported means the world to me. We truly love what we do here, and hearing feedback like this makes our whole day. I’m just glad I could help you get your order sorted!
Warmly,
Beware
As I wrote you had to pay money to get my package at the post office I sent in receipt but haven’t heard anything since The free gifts haven’t come
25 January 2026
Reply from Earthyblissco
Hi Charles,
I am so incredibly sorry for the silence. I know how frustrating it is to feel ignored after you’ve already gone out of your way to send us your receipt.
Please rest assured that we have received your message, and I have personally reached out to you via email a few days ago to address this.
I want to make sure you are fully taken care of, so please check your inbox for my direct message. I’ll be staying on top of this until every part of your order and your refund is in your hands.
Warmly,
Good customer service
I haven’t received my order yet, and it looks like it’s being shipped from overseas. I also experienced an issue downloading the free booklets from the website since the download link wasn’t available, and Sarah kindly sent them to me instead.
24 January 2026
Unprompted review
Reply from Earthyblissco
Hi Stacy,
Thank you so much for the kind words! It was truly my pleasure to get those booklets over to you. I’m just glad I could help make that part of the process a little easier.
I know the wait for an overseas shipment can feel a bit long, but I am keeping a close eye on your order to ensure it makes its way to you safely. Your patience and your positive attitude really mean a lot to us while we get everything sorted.
We are so happy to have you as a customer, and I’m right here if you need anything else at all!
Warmly,
Order
I didn’t realize the book were downloaded content and nearly threw out the extra blades as they were not in the first part I unloaded. Perhaps set them on the knife box? Customer service was outstanding and I will recommend them to anyone.
27 January 2026
Unprompted review
Reply from Earthyblissco
Hi Walter!
Thank you so much for the kind words and the wonderful recommendation! I am so glad you found those extra blades before they made it to the bin.
I truly appreciate your feedback about the packaging. It makes perfect sense to have them secured right on the knife box so they aren't missed, and I am going to share this idea with our fulfillment team immediately. We are always looking for ways to make the unboxing experience better, and your suggestion is incredibly helpful.
We are so happy to have you as a customer!
Warmly,
It’s wonderful
It’s wonderful! I love how cleanly it cuts my bread loaves! I love it! Thank you for such a great product!
22 January 2026
Unprompted review
Reply from Earthyblissco
Hi Glenda!
That is so wonderful to hear! Thank you so much for sharing your excitement with us.
There is honestly nothing better than that perfect, clean slice through a fresh loaf of bread, and I am thrilled to know our knife is making your time in the kitchen even more enjoyable. It really makes our day to hear from happy customers like you!
Happy baking and slicing!
Warmly,
I give Earthly Bliss five stars
I give Earthly Bliss five stars, even though I didn't receive my order. It was complicated. My first order got lost in the mail, and the company quickly sent another. Unfortunately, shipping isn't what it used to be and this second order was "lost in transit." I really would have liked to receive the bread knife, but we finally agreed on a refund. I may give this order another try and see where I land. In any event, the customer service couldn't have been better. They're friendly, responsive, and truly want customers to have the best experience.
15 January 2026
Unprompted review
Reply from Earthyblissco
Hi Amy!
Thank you so much for this incredibly kind and gracious review. While it breaks my heart that you never got to experience the bread knife for yourself, your patience through all those shipping hurdles was truly remarkable.
I sincerely apologize that the mail system let us down twice, but I am so glad that our team was able to support you and provide a positive experience despite the circumstances. We would absolutely love the chance to try again whenever you are ready, and I will personally make sure we use every resource available to get that knife safely into your hands next time.
Thank you for being such a wonderful part of our community!
Warmly,
Customer Service
I had a question about my order and I received a very prompt and courteous response. Thank you!
23 January 2026
Unprompted review
Reply from Earthyblissco
Hi there!
Thank you so much for taking the time to share your experience! It was truly my pleasure to help you out with your question.
We know your time is valuable, so we always strive to be as quick and helpful as possible. Knowing that you felt well taken care of really means the world to our team!
Please don't hesitate to reach out if anything else comes up while you wait for your order.
Warmly,
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