Earthwiseseed Reviews 104

TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, most reviewers were let down by their experience overall. Many people expressed significant dissatisfaction with the delivery service, noting that orders frequently did not arrive or were severely delayed, often remaining in a "label created" status without actual shipment. Customers also found it difficult to contact the company, with calls going unanswered and emails receiving generic or unhelpful responses. Some people also felt that the products themselves were ambiguous, with some reporting that seeds did not germinate or that they received damaged items. Conversely, a small portion of people were satisfied with their orders, mentioning that their products arrived and were growing beautifully, and that their questions were answered promptly.

What people talk about most

Order

Clients express significant dissatisfaction regarding their orders. Many report not receiving their orders... See more

Delivery service

Users describe negative interactions with delivery services. Many customers report issues where shipping... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers report never receiving their ordered... See more

Response time

People report ambiguous experiences with response times. While some customers received quick responses, with... See more

Customer communications

Customers consistently note negative experiences with contact. Many reviewers report that phone numbers are... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered on April 20th, and still haven't received my order. I emailed them multiple times and they said they were waiting on more stock. My advise, is show stuff online as out of stock until you hav... See more

Rated 2 out of 5 stars

Even though the initial product was decent, the second item (Truegrass Native Lawn, which is uber-expensive) didn't grow. I sent pictures and was told that it was growing ("coming through" was the exa... See more

Rated 1 out of 5 stars

VERY POOR experience ! Earthwiseseed will take your money then life becomes a "wait and see" game about if and when you will ever see your order arrive. They excel in repetitive excuses and empty pr... See more

Rated 1 out of 5 stars

Ordered. Never received product. UPS says label created, but they never received the product. SHOP says the product was delivered. There aren't delivery thefts from my house. Called customer service t... See more


Company details

  1. Seed Supplier

Written by the company

Your source for sustainable and eco-friendly grass, native wildflower seeds & alternative lawn solutions. We believe that a beautiful lawn doesn't have to come at the cost of the environment. That's why we offer a range of native ecotype & naturalized seed solutions that require no watering, no chemicals, and best of all no mowing. Browse our selection of lawn alternative and wildflower seeds today and join us in our mission to build back native habitat and cultivate a more sustainable future, one seed at a time.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

104 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 2% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They are impossible to communicate…

They are impossible to communicate with. after waiting for my order to ship out in 3-5 business days (website states ordered will be shipped 3-5 business days after being placed)I used all avenues to get information on a ship date. After two weeks of several attempts I filed a dispute with my bank. When I did not receive any answer that was not autogenerated I asked in an email to cancel my order. They shipped my order out one week after this and then it arrived two weeks after I asked in writing to cancel my order.

18 September 2024
Unprompted review
Rated 4 out of 5 stars

This is a legit company

This is a legit company

However - they are a newer offshoot of another business that has been operating for 25+ years. this off shoot opened in 2023. It’s got a little bit of a scam feel because if you dig on the site you’ll find several different numbers to contact them. No one got back to me after I tried to get in touch by phone and email when our stuff didn’t ship after 11 business days, until I tried the texting option. Then someone did text me back and our seed did indeed ship out. The person was very helpful but didn’t give me their name or anything so I’ve a little bit of a feeling it was just a manager or the owner as I said they just started this off shoot. They’re very understanding and very nice but I feel a little bit like if I hadn’t reminded them to ship, it may have fallen through the cracks.

I wanted to put a review here so that people knew this was a real company and we did get the product and the product seems to be good. As tempted to give them three stars instead of four but I think once they get a little more used to having the company open or get a little more organized it’s gonna be great, Based on how the parent company is doing.

17 June 2024
Unprompted review
Earthwiseseed logo

Reply from Earthwiseseed

Hi Caitlin, thank you for that review. We have finally worked out all the kinks but I do appreciate you giving these words to other people to let them know that we are in fact a real company we have been in business for over 25 years and alternative lawn space

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look