THE ONLY PROBLEM WAS THAT THE YOUR TECH PERSON TOOK THE AT&T MODEM WITH HIM. HE HAD AN AT&T SHIRT ON, BUT WHEN I CANCELLED WITH AT&T, I WAS TOLD HE WAS NOT THERIR REP AND THAT I HAD TO RETURN THE MODE... See more
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Review summary
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Reviews shaping this summary
Installed fast and internet worked well for a week, then it stopped working. Earthlink sent out a service man and replaced the line. Internet went out because of a dog chewed through the cable.
Company replied
The installer showed up at assigned time went to work at my location and down the street to set up the connection. the installer connected the service outside and brought the line inside built the ap... See more
Company replied
After moving to Southport to work remotely, I compared the various internet services. It is a good monthly rate plus the 2 months reduced rate. Besides working online, we use the service for phone, al... See more
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Company details
Written by the company
EarthLink is a top U.S. internet service provider delivering wired and wireless access to more homes and small businesses than any other ISP. EarthLink offers the right technology at the right price to create the right connection for customers. Consumers voted EarthLink the number one ISP in America in both 2020 and 2021. We took the top spot in HighSpeedInternet.com’s rankings for overall customer satisfaction, earning first place in all four major categories: price, speed, reliability, and customer service two years in a row.
Contact info
980 Hammond Dr NE, Suite 400, 30328, Atlanta, Georgia
- 888-327-8454
- earthlink.net
3.3
Average
478 reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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This company is a scam
This company is a scam. The worst network ever. They connected my service and the same day, it went off. They did connected the second day, it went off again, I almost got in trouble with my job since I work from home. Bad customer service. When I decided disconnect the service, they want to charge me $200 fee. I would’ve gave zero stars if I could. They should be seeing by DOGE.
4 September 2025
Unprompted review
Reply from EarthLink
Hello,
I’m truly sorry to hear you feel EarthLink is a scam. I completely understand how upsetting it must have been to experience internet issues, especially when it impacted your job. Please know we take these concerns seriously, and our support team is always here to help troubleshoot and work toward a resolution. I sincerely apologize for the frustration and stress this has caused you.
Samantha
Executive Relations Expert
superb service
3 September 2025
Unprompted review
Reply from EarthLink
Hello,
I am happy you are happy with your EarthLink service!
Samantha
Executive Relations Expert
Honestly very disappointed in your…
Honestly very disappointed in your services. You only offer one speed in my area. Takes 10-20 min for anything to load. I called Do try and upgrade and was told that’s all you guys offer and to disconnect whatever I’m not using on a daily basis to make it go faster. I dont have the time nor does anyone want to do that everyday several times a day. When I called to cancel it cost me $200?!? What is the reason for that? I can Understand a disconnection fee because of the contract but $200?!?! You guys are ripping people off. It’s honestly sad. I now have a better provider and 1gig plus cable for less then you guys charge. I will Never recommend you guys to anyone.
3 September 2025
Unprompted review
Reply from EarthLink
Hello Carly,
I am sorry you were not happy with your EarthLink internet because of the amount of time it takes for anything to load. The sales agent did advise that the service was not the fastest service, but there was not a lot of options in the area. The sales agent never really forced the internet because he wanted to make sure you had enough speed for your internet needs. As for the $200.00 cancellation cost that was disclosed by the agent that this was a contract and that if the contract was broken there would be an early termination fee of up to $200.00. I am glad you were able to find internet that would suit your internet needs.
Samantha
Executive Relations Expert
Reply from EarthLink
Hello Tisha,
I am glad you have had an excellent experience with EarthLink!
Samantha
Executive Relations Specialist
Quick hookup great service technician
Quick hookup great service technician
26 August 2025
Unprompted review
Reply from EarthLink
Hello,
It is good to hear your installation was quick and the service is great.
Samantha
Executive Relations Specialist
The product is good but the scheduling is not even close. They arrived over 1 and 1/2 hours late!
The product is good but the scheduling i
22 August 2025
Unprompted review
Reply from EarthLink
Hello Keith,
I’m glad to hear your internet has been working well. I do apologize that your technician arrived over an hour late. At times, delays can occur if the previous installation takes longer than expected. While we provide a scheduled time, there is typically a one-hour window past that time to account for unexpected issues that may arise.
Samantha
Executive Relations Specialist
You delivered the modem to the wrong…
You delivered the modem to the wrong address 2 states away and then charged me for the installation since the tech showed up.
19 August 2025
Unprompted review
Reply from EarthLink
Hello Julie,
I am sorry to hear we sent the modem to a completely different state so your installation never happened. Rest assure I have refunded you for the installation. Please allow up to seven business days for the refund to reflect to the card on file.
Samantha
Executive Relations Specialist
My service was supposed to be paid for…
My service was supposed to be paid for by you and I wake and it's off that's not going to get u a good review from me u lied about the services
31 August 2025
Unprompted review
Reply from EarthLink
Hello Brandy,
I’m sorry for any confusion regarding billing. Please note that we do not cover customer account charges, and as outlined in the email you received, billing begins once the installation is complete. Please reach out to our support team by calling 888-327-8454, so we can get your account active.
Samantha
Executive Relations Specialist
My service started to mess up today
My service started to mess up today. I am not sure why.
31 August 2025
Unprompted review
Reply from EarthLink
Hello,
I am sorry you are having issues with your services. Please reach out to our support team at 888-327-8454 or chat with us by texting 888-441-9144.
Samantha
Executive Relations Specialist
Easy customer service
Easy customer service. Easy scheduling and setup. I recommend EarthLink.
22 August 2025
Unprompted review
Reply from EarthLink
Hello Sharon,
It’s great to hear that your experience with scheduling and setup was positive! At EarthLink, we’re dedicated to continuing to provide you with the best customer experience.
Samantha
Executive Relations Specialist
Reply from EarthLink
Hello Gerardo,
I am happy your EarthLink internet has been excellent.
Samantha
Executive Relations Specialist
Reply from EarthLink
Hello LeKendrick,
I am happy you are happy with Earthlink!
Samantha
Executive Relations Specialist
Setup was fast and simple
Setup was fast and simple. The service has been pretty good so far. Nothing to complain about.
20 August 2025
Unprompted review
Reply from EarthLink
Hello Niki,
I’m thrilled to hear that the setup was fast and easy, and that your service has been running smoothly so far. We’re excited to continue providing you with a great experience!
Samantha
Executive Relations Specialist
Very professional install
19 August 2025
Unprompted review
Reply from EarthLink
Hello Ray,
I’m pleased to hear your technician provided you with a professional installation experience.
Samantha
ER Specialist III
It took a long time
It took a long time for the installation (5 hours) and he was late. The appointment was between 12 and 2 and he didn’t arrive until 3:30 and didn’t finish until 8 pm.
18 August 2025
Unprompted review
Reply from EarthLink
Hello Ibrahim,
I’m sorry you did not have the best experience with the installation due to the timing. While there is a set appointment window, delays can sometimes occur if the technician encounters issues during a previous installation. In your case, the longer wait may have been caused by unexpected circumstances that extended the installation time. In your case, the installation may have taken longer due to unexpected issues. This is also why we do not provide exact installation durations in advance. Again, I do apologize for your frustrations with your installation.
Samantha
ER Specialist III
The service is good the modem is crappy…
The service is good the modem is crappy it's a great for the price
27 August 2025
Unprompted review
Reply from EarthLink
Hello Mendenhall,
I am happy to hear you are happy with the service and the price, but its seems you are having issues with your modem. If you send a message to our back office to earthlinkdr@earthlink.net informing of the issues you are having with the modem we can look to see if there is a resolution.
Samantha
ER Specialist III
No problems connecting to this service.
6 August 2025
Unprompted review
Reply from EarthLink
Hello Ms. Martinez,
I’m happy to hear your EarthLink internet has been working without any connection issues.
Samantha
ER Specialist III
It wss fast.
21 August 2025
Unprompted review
Reply from EarthLink
Hello Ms. Cabrera,
I am happy that your installation was fast.
Samantha
ER Specialist III
The AT&T technician was wonderful
The AT&T technician was wonderful, he explained how everything was going to work and even had a little trouble with a neighbor not allowing him to go through their backyard, but he got it done, his name was Kevin, he is a good guy
8 August 2025
Unprompted review
Reply from EarthLink
Hello Mr. Love,
I’m happy to hear that, although your technician Kevin experienced a small issue with a neighbor, he was still able to complete your internet installation. Despite the challenge, it’s great to know he was wonderful throughout the process and took the time to explain how everything works.
Samantha
ER Specialist III
Still A Scam!!
In spite of Samantha, ER Specialist III, at Earthlink responding to my earlier review of the scam they were running on offering a $100 gift card for signing up and telling me she would follow up to get me my gift card, she has not responded to any of my emails asking for the status of my gift card. So again, Earthlink was just doing a bait & switch with that offer to get one to sign up. Beware of their scams!!!
30 July 2025
Unprompted review
Reply from EarthLink
Hello Ms. Commins,
I am sorry that you have not heard anything back regarding the 100.00 GC, but I have not received any emails from you regarding the gift card request. I have also been waiting to hear from another team the process for the WHI GC because we were advised another team would be handling that process. I went ahead and added you to this weeks gift card request, so please keep an eye on your emails over the next 14 days for an EarthLink Perks email.
Thank You,
Samantha
ER Specialist III
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