Earthbreeze Reviews 

245
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 116 reviews, most reviewers were unhappy with their experience overall. People frequently complained about being unexpectedly enrolled in recurring subscriptions and charged without clear consent or prior notice. Consumers also reported receiving unwanted shipments, dealing with unexpected billing issues, and struggling to cancel their orders through the website. Some reviewers were happy with the helpful customer support team when reaching out to resolve subscription and account issues. Customers also appreciated the eco-friendly laundry sheets, noting that the product worked well and left their clothes smelling fresh. Many people also mentioned that buying these eco-friendly items helped reduce plastic waste compared to traditional containers.

What people talk about most

Product

People report ambiguous experiences with product, as many consumers praise the laundry sheets for leaving... See more

Customer service

Consumers find customer service to be positive, frequently highlighting fast email replies, helpful support... See more

Subscription

Customers had mixed experiences with subscription options, as many reviewers felt unexpectedly enrolled in... See more

Order

Reviewers highlight ambiguous aspects of order processes, as some consumers reported unexpected charges... See more

Quality

Users describe ambiguous feelings regarding the quality of the laundry sheets, as experiences vary... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I watched an entire video ad that was placed on Megyn Kelly's YouTube channel. Very slick and polished. So I decided I'd "make a one time purchase" and show some love. Toward the end of the process... See more

Rated 2 out of 5 stars

***update*** A human reached out, and helped clear up the matter. The items were returned/refunded right away without further issue. Too bad the service wasn't better on the front end. May it ev... See more

Rated 2 out of 5 stars

I reached out to the company about returning the dryer sheets because the scent is so strong I can’t keep the shipping box open. To date I haven’t heard back from them.

Rated 1 out of 5 stars

What a rip off!! buyer beware!! they keep charging you double than they said. Sneaky tactics with hidden auto subscription Unable to contact them Trying to get refund hopefully PayPal will stop a... See more


Company details

  1. Laundry
  2. also in
  3. Cleaning Products Supplier
  4. Online Marketplace

Written by the company

Earth Breeze Laundry Detergent Sheets. Clean Laundry with NO Harsh Chemicals. EARTH BREEZE provides A Clean You Can Trust! Most liquid detergents leave behind a sneaky layer of chemical residue from optical brighteners and artificial dyes that you can’t see with the naked eye – but your skin can feel it. Common chemicals include optical brighteners, artificial dyes, hormone disruptors, like parabens and preservatives, and 1,4-dioxane (carcinogen). We're here to change that with a clean you can actually trust, because nobody wants their "fresh" laundry hiding dirty secrets.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(245)

108 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love this product

I love this product. I didn't sign up for a subscription. I bought 12 packs, they all came at once in a small box. They charged me exactly what I agreed to. The product is amazing. Bye bye jugs of plastic and water. One sheet does one regular load perfectly. They clean well,and are safe for delicate fabric.this brand completely dissolves, unlike others I have tried.12 jugs I didn't have to haul lift and store. they fixed laundry.

3 August 2023
Unprompted review
Rated 1 out of 5 stars

Prepare for a Life Sentence if you Subscribe

Once you subscribe to receive this product regularly, you will find yourself travelling down a worm hole from which it is impossible to find a way out. Cancellation mechanisms are very difficult to find and even should you succeed, any cancellations get completely ignored. Product is not bad, but there are better ones available, both in terms of cleaning power and usability of eco friendly packaging.

Addendum - Since posting this review, I have now had one of my subscriptions (confusing system gave rise to multiple subscriptions) cancelled. Thank you, Earthbreeze. I eagerly await cancellation of all other subscriptions remaining.

22 July 2023
Unprompted review
Rated 5 out of 5 stars

Product is wonderful; shipping model needs rethinking.

Earth Breeze is a great product with great customer service. However, I think somewhere along the shipping route with USPS, Earth Breeze products are being stolen. My husband is a USPS letter carrier, and when I asked him about my theory that the product is being stolen (our most recent Earth Breeze shipment hasn't arrived and it has been ten business days since it shipped!), he said that all letter carriers know what is being shipped in those unmarked envelopes. I mean, it *smells* like laundry detergent! I don't blame Earth Breeze that there might be some dishonest USPS employees out there. But I do wish that Earth Breeze would pay the cost to ship their product with tracking. Then they could more closely pinpoint where something went missing instead of just sending out a duplicate product (which drives up the cost for all of their customers).

The product works very well, and it is plastic-free. We should all be trying to phase out plastics from what we purchase. Vote with your wallets against Big Plastic! :-)

30 July 2023
Unprompted review
Rated 1 out of 5 stars

Are you kidding me?

Are you kidding me?? You are charging me a $37 convenience fee to cancel all future deliveries!! What a rip off!! I do not want any further shipments snd NO I am NOT paying you $37 fee really this is a convenience fee Are you kidding??

26 July 2023
Unprompted review
Rated 1 out of 5 stars

They are crooks

They are crooks! You can't cancel your subscription, they give you BS about skipping the next shipment! You can't remove your payment method. How did they get my new debit card info? CROOKS don't buy!!!

14 July 2023
Unprompted review
Rated 5 out of 5 stars

I have to tell you..earthbreeze company…

I have to tell you..earthbreeze company was very good..
Yes... I was charged again as if I joined But when I emailed them ..they responded within 24 hrs and resolved everything..
So dont listen to some of those negative reviews..I did and realized I had it all wrong..so try it and if it doesn't meet your expectations....
Not to worry...email them & you'll b e refunded !

12 June 2023
Unprompted review
Rated 1 out of 5 stars

The Auto Ship RACKET

I find any business that has to use that auto ship model suspect . Every experience I have had was negative. Always shipping products that were not ordered. If a business has to go to that model I stay away . These people want to ship you something so light when compared to a gallon of detergent yet it cost way is bound to fail . Just my thoughts.

1 June 2023
Unprompted review
Rated 1 out of 5 stars

They had unauthorized charge on my pay…

They had unauthorized charge on my pay pal account $53 for dishwasher tables and recurring 3 minute after( per my email s)I ordered.only one 60 sheet laundry box at regular price since I wanted first to try it and bypassed %40 discount unintelligible phone messaging a no real-time online chatting

16 May 2023
Unprompted review
Rated 1 out of 5 stars

Made in China

Their products are MADE IN CHINA! I thought I was dealing with an American company that made products in The USA. How can they claim to be carbon neutral when they are importing their products from overseas?

9 May 2023
Unprompted review
Rated 5 out of 5 stars

I have been ordering on a regular basis…

I have been ordering on a regular basis from Earth Breeze for over a year now. I LOVE their stuff! The detergent sheets are amazing and I have never had an issue. I loved it so much that I just went ahead and set it up for auto ship. It knocks money off by doing it that way also. I have also tried their dishwasher tabs and I love those as well! 😊

30 January 2023
Unprompted review
Rated 1 out of 5 stars

Malware/Adware on Their Site! Beware!

I went to the site after seeing a YouTube ad--super excited to try the product! As I was on their site I received an alert from my browser security app that it was an unsafe site, and I got a pop up immediately after entering their site. I see in these reviews they have shady business practices--it seems one of them is to download malware and/or adware onto your device!
They won't be getting my business. Ever. Especially after reading all these reviews!

2 March 2023
Unprompted review
Rated 1 out of 5 stars

Product is average

Product is average. Additives are required to remove smells.

Unexpectedly, a charge went on my card and more detergent came in the mail. I never requested a subscription. Nowhere on their site can you cancel delivery only postpone a shipment.

30 January 2023
Unprompted review
Rated 5 out of 5 stars

Earth Breeze Great Product

I discovered Earth Breeze and received my order in a timely manner. I love the product as it is helping me become more aware of taking care of my environment. Just placed my next order.

8 December 2022
Unprompted review
Rated 4 out of 5 stars

Resolved

A very negative experience but resolved quickly by Earthbreeze

Christmas Day
I receive an email saying I am being sent a subscription order
I can’t login
I can’t change my password as they do not have an account with my email

On Boxing Day, I received a full refund and a brief apology in response to my very strong criticism of this company and my demand for a refund of monies I had not authorised being taken from my account.

The product may be good (I liked it) but the business model is certainly not…..

25 December 2022
Unprompted review
Rated 5 out of 5 stars

I just ordered the Earth Breeze…

UPDATE: I just my 2 stars to 5 stars ,because Kieffer , an understanding & proffesional customer representative for Earth Breeze reached out me ,and quickly resolved the issue.

I just ordered the Earth Breeze detergent, and realized that a double order was placed, by checking for different transaction on my bank records , and noticed the double order from Earth Breeze. I immediately looked for their customer service number, they DO NOT have one. I don't lime dealing with mistakes email only customer service cimpanies, because most take their sweet a** time responding. I am trying to cancel the second order ,before it is processed , but of course they'll wait until then , and then say it's to late! I've noticed in the reviews that people are having issues with EB money practices. If they don't refund it Will never order from them again.

31 October 2022
Unprompted review
Rated 1 out of 5 stars

Did not sign up for a subscription

Same here! I only ordered to try their product, I did not sign up for a subscription yet they are currently trying to send me more products that I did not order, hopefully I will receive confirmation that this subscription is cancelled because it puts consumers off buying their product if they try and push a subscription on to you.

29 October 2022
Unprompted review
Rated 3 out of 5 stars

Good Product But Avoid Ordering from Their Website

Update 9/1/2022:
Soon after I published my last review I received the cancellation confirmation and refund. I also received an email reassuring me that I was not signed up for a subscription without my consent. I received the order that I kept in 5 days, and overall I'm satisfied with the product. I use commercial laundromat to do my laundry, this is easy to use, cleans nicely, and no more plastic jars to carry around and waste. But their website needs a serious overhaul to be more consumer friendly, and they need to be more clear about their promotional deals (an extra order is NOT the same as an upgrade!). Also the lack of a physical address and working phone number on the website is a cause of concern.

Will I buy this product again? That would be a yes. But since this is also available on Amazon, I’ll be ordering from there instead.

2 September 2022
Unprompted review
Rated 2 out of 5 stars

Great Product, Bad Business Practices

The product itself is great. I love that there is no plastic involved, and it cleans just as well as any liquid detergent.
Unfortunately this company has very deceptive business practices. I was sent a product I did not want and cancelled, only to be charged and have it sent again. It is impossible to cancel your subscription via the website as it errors out. I am hoping my cancellation via email actually works. If it does not I will place a fraud block on my credit card against Earth Breeze.

16 August 2022
Unprompted review

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