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EarnIn Reviews 2,065

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TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,520 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the app for its ease of use and the quick, reliable service it provides, especially for cash advances and early access to earned wages. Many appreciate the exceptional customer service, highlighting the helpfulness, professionalism, and understanding of the representatives in resolving issues and adjusting payment dates. The service is often described as a lifesaver, helping users avoid overdraft fees and manage financial needs effectively. However, some customers reported issues with payment processing, including discrepancies in payment timing. A few users also expressed frustration with the lack of phone support for financial disputes and difficulties with certain bank connections.

What people talk about most

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the app's ease... See more

Application

People report positive experiences with the app, often describing it as a highly useful tool for accessing... See more

Payment

Users describe positive interactions with payment, often highlighting its utility for managing cash flow... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the helpfulness,... See more

Service

Reviewers highlight positive aspects of service. Customers appreciate the quick turnaround and efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The app is easy to use. It's the easiest way to get a little extra money when you need it. I recommended "Earnin" for anyone who wants to get extra money without all the hassle and damage for credit... See more

Rated 5 out of 5 stars

This app is amazing and it also has been a great help in the time of me, especially when paydays around the corner and all you need is a few extra dollars this is the perfect app in order for you to b... See more

Rated 5 out of 5 stars

The customer service agents at Earnin are amazing. I couldn't get my pay day loan to transfer so I reached out to support and the lady got my transfer immediately and she also set up an extension for... See more

Rated 5 out of 5 stars

Great app fantastic customer service support, I believe this is one of the best apps on the market right now. An addition they are starting live pay gotta check them out

Company details

Written by the company

Access your pay any time you want for the hours you work. You don't have to wait a week or two for your direct deposit. Get the pay you already earned instantly in your bank account.

Contact info

  • 200 Portage Ave, 94306, Palo Alto, United States

  • earnin.com

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Helpful and responsive

I have been with Earnin for a few years and they’re always available when I need and customer service is always super responsive and helpful.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Great

Absolutely Great, well supported, great customer Service, and it gives actual working people the ability to solve a unforeseen problem fast and easy. Absolutely Recomended.

1 March 2026
Unprompted review
Rated 1 out of 5 stars

I believe they should be investigated…

I believe they should be investigated for consumer fraud. I’m contacting an attorney. They charge you after you’re supposed to pay for their own benefit. Look at your account if you haven’t.

16 February 2026
Unprompted review
EarnIn logo

Reply from EarnIn

Thank you for taking the time to share your experience with us. We truly appreciate your feedback and understand how important it is for you.

We understand how this situation affected you. EarnIn debits are always scheduled on the set payday, but if they are posted ahead your pay schedule, we can help address and review the charges you may have.

Please note that there are cut-off times that needs to be followed for the debits that were scheduled on your account. For us to assist you please message us at reviews@earnin.com so we can sort this out.

Rated 1 out of 5 stars

You would think this app would be…

You would think this app would be helpful, and it was sometimes, but really, they don't help you they say one thing, and then do the next.So once I pay them off, and maybe use it one more time.I will be done. They said it was available for $50 when I needed it. And then all they did was raise my max, which didn't help me. They really tend to lie

28 February 2026
Unprompted review
EarnIn logo

Reply from EarnIn

Hi, Sabrina! Thank you for sharing this feedback. The Daily Max and Pay Period Max reflect the total amount you are eligible to access, while your earnings availability is determined by a daily evaluation of several account factors and can differ from your overall Max.

We never want you to feel misled and would love to take a closer look at your account to clarify why this happened. Please reach out to our support team via live chat in the app or email us to reviews@earnin.com so we can review the specifics of your account.

Rated 5 out of 5 stars

Awesome Company!

It was so easy to get my issue taken care of. I’m now thinking seriously about transferring my paycheck! Loved the customer service. Joe was great! Thank you

26 February 2026
Unprompted review
Rated 5 out of 5 stars

So easy!

Comment: I loved having Ronan to help me it was like lightning help he was so quick on it. Next thing you know I was done less than 5min I’m thinking I’m done. Thank you soo much Ronan you deserve A++++++++++++!!!

21 February 2026
Unprompted review
Rated 5 out of 5 stars

I would recommend

This service has saved me more than a few times. I needed some of my paycheck before payday and they gave me covered. Plus you can play games and earn money through this app. Without the funky business other apps give you. It’s been a life saver.

21 February 2026
Unprompted review
Rated 1 out of 5 stars

I think this website is a scam

I think this website is a scam. You need 35.00 to cash out on slots and I swear to god on five different apps I got to 31.00 and never hit a bonus again until I got down to 10.00. I counted and after 500 spins I never got over $31.00 which is insane

20 February 2026
Unprompted review
EarnIn logo

Reply from EarnIn

Thank you for sharing your feedback. We would like to clarify that EarnIn is a financial platform primarily designed to provide access to your earned wages. While we do offer a 'Side Hustle' feature through our partner platform, adjoe, which allows community members to earn cash rewards by discovering and playing mobile games, these rewards are based on completing specific game milestones or play-time requirements rather than traditional slot mechanics. You can track and withdraw these rewards directly in the EarnIn app once they are credited to your Tip Yourself account. We recommend verifying the specific app or website where these transactions occurred. If you have an EarnIn account and would like us to review your activity, please contact us directly at reviews@earnin.com

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