Very helpful on the phone, excellent paint. The professional decorators who did the whole exterior in white masonry paint were doubtful at first but then converted. Still white white after 2+ years... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m new to this paint, so the full curing time hasn’t passed yet. However, from what I’ve seen so far, it’s easy to mix and goes on smoothly. If you’re using it indoors, it is a messy job, so wate... See more
Company replied
Wonderful Company and products. Helpful team and expert advice. No bots or irritating automated chats. Bought the oilskin gloss for outdoor furniture I got in a junk shop and it needed some tlc. Am... See more
Company replied
Bautiful paint. Used both the gloss and matt linseed oil paint. I am really happy with both. The matt version dries much quicker and the smell is less intense compared to the gloss version, However th... See more
Company replied
Company details
Written by the company
TRUST IN TRADITION Our range of breathable interior and exterior paints do more than simply decorate. Free from plastics and harmful chemicals, they work in perfect harmony with traditional materials on everything from period properties to brand new builds. Containing the finest linseed, lime & minerals, our paints continue to nourish and protect long after application to give a lasting charm and character unmatched by modern paints. If you would like any further information or advice before choosing the perfect paint for your project, our friendly team is here to help.
Contact info
Unit 3B, Berwick Road Industrial Estate, NE71 6AH, Wooler, United Kingdom
- 01668263974
- enquiries@earlespaint.co.uk
- earlespaint.co.uk
4.6
Excellent
234 reviews
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Replied to 100% of negative reviews
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Little bit of a snag at first
Little bit of a snag at first, happily resolved with knobs on. Looking forward to using the product.
2 May 2025
Reply from Earles Paint
Thanks for taking the time to leave us such positive feedback. We are delighted that everything has been sorted out to your satisfaction.
Many Thanks
David@earlespaint
Can’t fault product, delivery provider was a let down
The product (linseed oil gloss in heritage white) is fantastic. Beautiful colour, easy to use, added boiled linseed oil as one of the suggested methods for use as a primer. Great product information and instructions. Can’t fault this product and would definitely buy again and recommend. The despatch from order confirmation was quick and good communication.
The delivery provider was Royal Mail, they tried multiple times to deliver during the day whilst I was at work. I provided details if out to deliver to a neighbour but this was ignored. I redirected the delivery to my local post office, this took 5 working days. Eventually I got the product but disappointing delivery service. Consider an alternative shipping provider that offer better service. Would be a 5 star rating otherwise.
28 April 2025
Reply from Earles Paint
HI and thanks for taking the time to leave us such positive feedback about our Linseed Oil Gloss Paint. Its much appreciated. We can only apologise on behalf of Royal Mail for their poor delivery. We use multiple couriers to deliver our parcels and unfortunately they can all let themselves down from time to time. But thank you for your valuable feedback and we take all customer comments onboard and will monitor the performance of Royal Mail.
Many Thanks
David@earlespaint
Reply from Earles Paint
Hi Gary. Thanks for taking the time to leave your 'excellent' feedback. Delighted that liked the product.
David@earles
Very poor customer service
I am testing paints for a sizable DIY project (3 outbuildings). I liked the look of Earles and ordered a sample. Sample arrived and seemed to be a completedy different shade. I took a photograph and sent a query email to the 'enquires' email address on the Earles website. Two weeks have now passed with no reply, not even an acknowledement of the email. I can't hold the project any longer and will purchase my paint from another (bigger) brand. I was really keen to give Earles a go, but if they can't even get the basics right...
7 April 2025
Reply from Earles Paint
Hi Matthew. Thank you for taking time to leave us your feedback. We are always interested in hearing from our customers and we are sorry that we have not met your expectations. We pride ourselves on our good customer service and obviously in this instance we have not met either yours or our expectations.
We can on apologise for not returning your initial email. We have been extremely busy since easter and it looks like your email must have slipped through the net.
We would advise customers who are experiencing any product issues to email and perhaps give us a quick call if they haven't heard back from us in a day or two. We hope that your project goes well with the paint you have chosen to use.
Regards david@earlespaint.
Shambles… Ended up cancelling order
Order some paint, in what I thought was plenty of time… had to keep chasing it and long story short, they hadn’t even sent it even anfter several emails and call… so I ended up cancelling the order!
5 May 2025
Reply from Earles Paint
Hi Jo. Thanks for leaving us your feedback. We are always interested in hearing about the experience of our customers.
We are sorry that you felt that you had to cancel your order in this instance and can only apologise that we didn't meet your expectations. We have been extremely busy since Easter and we are working hard to fulfil all our customer orders.
Generally our paints are hand-made to order with stock at hand for our most popular colours. In this instance, the material you required had run out due to high demand and we had to schedule a new batch into our production calendar.
All our customers are extremely important to us and we are disappointed that we were not able to fulfil your order in this instance and that you were able to source a suitable material from another manufacturer.
Kind Regards
David@earlespaint
Great product
Great product, brilliant customer service and lovely people to deal with.
24 April 2025
Reply from Earles Paint
Hi James. Thanks for taking the time to leave us your valuable feedback. We are delighted to hear that you have been so happy with our products and customer service. It's great to hear when customers have such a positive experience when using our company.
Regards
David@earlespaint
Reply from Earles Paint
Hi Ian. Thanks for the review its always 'great' to hear from our customers.
Regards
David@earlespaint
Reply from Earles Paint
Hi Matthew
Thanks for taking time to leave us such a positive review and that you loved using our products. Its always good to hear from our customers.
Regards
David@earlespaint
Excellent paint to work with on stone
Excellent paint to work with on stone, good coverage and lovely finish.
28 April 2025
Reply from Earles Paint
Hi Stephen
Thanks for taking time to leave us your valuable feedback. We are delighted that our products worked so well for you on your Masonry surfaces.
Regards
David@earlespaint
Difficult to find Snowcem equivalent so…
Difficult to find Snowcem equivalent so thanks… it’s great stuff
9 April 2025
Great traditional masonry paint
Great traditional masonry paint, perfect for a Victorian, Brighton terrace. The house can breathe again. Very helpful customer service too. Great vid about how yo mix and apply the paint.
9 April 2025
Thank you for your help and advice
31 March 2025
Great communication and paint arrived…
Great communication and paint arrived on time, beautiful colours
1 April 2025
Daughter loves the paint
11 March 2025
Fabulous advice from a telephone…
Fabulous advice from a telephone enquiry. Sent me samples and I have bought some masonry paint. Eco friendly and it supports the aging masonry on my Grade 2 listed building. Very impressed. I will never use plastic paint again!
17 March 2025
The paint worked very well on our stone…
The paint worked very well on our stone interior walls. Also used it on our vaulted ceiling and was very easy to apply.
18 March 2025
Lovely paint
Lovely paint, easy to use and so nice to use a natural product made by a small UK company. Well done!
3 March 2025
Great service.
6 February 2025
Great products and customer service
Great products, dispatched and delivered quickly, even though my product was made to order. Very helpful staff at the end of the phone if you need them. I thoroughly recommend Earles Paint!
14 February 2025
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