Earles Paint Reviews 

237
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, highlighting their natural composition, effectiveness, and beautiful, easy-to-apply finishes that offer great coverage. Many people also commend the exceptional, knowledgeable staff for their helpfulness and great service. Reviewers consistently report fast, efficient, and well-packaged delivery, ensuring a smooth purchasing process. However, some customers also noted occasional issues with delivery, experiencing delays or problems with specific carriers. These instances sometimes led to disruptions in their work schedules or required follow-up to resolve.

What people talk about most

Product

People report positive experiences with product, with many reviewers praising the excellent quality and ease... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent paint, its luxurious and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers finding the ordering process... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, professional, and going... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful on the phone, excellent paint. The professional decorators who did the whole exterior in white masonry paint were doubtful at first but then converted. Still white white after 2+ years... See more

Rated 5 out of 5 stars

I’m new to this paint, so the full curing time hasn’t passed yet. However, from what I’ve seen so far, it’s easy to mix and goes on smoothly. If you’re using it indoors, it is a messy job, so wate... See more

Company replied

Rated 5 out of 5 stars

Wonderful Company and products. Helpful team and expert advice. No bots or irritating automated chats. Bought the oilskin gloss for outdoor furniture I got in a junk shop and it needed some tlc. Am... See more

Company replied

Rated 5 out of 5 stars

Bautiful paint. Used both the gloss and matt linseed oil paint. I am really happy with both. The matt version dries much quicker and the smell is less intense compared to the gloss version, However th... See more

Company replied


Company details

  1. Paint Store
  2. Paint Manufacturer

Written by the company

TRUST IN TRADITION Our range of breathable interior and exterior paints do more than simply decorate. Free from plastics and harmful chemicals, they work in perfect harmony with traditional materials on everything from period properties to brand new builds. Containing the finest linseed, lime & minerals, our paints continue to nourish and protect long after application to give a lasting charm and character unmatched by modern paints. If you would like any further information or advice before choosing the perfect paint for your project, our friendly team is here to help.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

237 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(237)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service, lovely colour

1 March 2024
Earles Paint logo

Reply from Earles Paint

Dear Rebecca,

Thank you for taking the time to share your thoughts with us. We appreciate your feedback about our Natural Clay Paint - Atlantic Blue, and we are glad to hear that you find it to be a lovely addition to your project.

If you have any spare time, we would love to see pictures of your project with our paint.

Best regards,

Carol@earlespaint.co.uk

Rated 5 out of 5 stars

Terrific products delivered almost…

Terrific products delivered almost instantly. Thank you!!!

22 February 2024
Earles Paint logo

Reply from Earles Paint

Hi Frances,
Thank you for your wonderful review! If you have the time, we would love to see some photos of your finished project.
Best wishes!
Carol@earlespaint.co.uk

Rated 5 out of 5 stars

Good price

Good price, easy to order and prompt delivery

21 February 2024
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Reply from Earles Paint

Hi Peter,
Thank you for taking the time to leave us such lovely feedback!
Have a great day!
Carol@earlespaint.co.uk

Rated 5 out of 5 stars

Very pleased with updates on order and…

Very pleased with updates on order and despatch. Arrived safely packaged and with useful info leaflet. Looking forward to using the lime wash paint.:-)

20 February 2024
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Reply from Earles Paint

Hi AJT,
Thank you for taking the time to let us and potential customers know that you're very pleased with the updates on your order and its dispatch. I'm also glad to know that your order arrived safely and was packaged securely. We would love to see the finished project using our Lime Wash Paint. You can send images to the below email address.
Best wishes
Carol@earlespaint.co.uk

Rated 5 out of 5 stars

Lovely helpful people

Lovely helpful people, always happy to answer my numerous questions. Paint arrived quickly and very well packaged, having practiced with their tester pots I am looking forward to the main painting project!

19 February 2024
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Reply from Earles Paint

Hi Jane,
It's great to hear that you have had such a positive experience. I'm also glad to hear that your paint arrived quickly and was well-packaged. We would love to see your project when finished!
If you have the time, you could send it to below email.
Have a great day!
Carol@earlespaint.co.uk

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Phoned for advice and the chap spent quite some time advising me.
When my sample parcel didn't arrive they promptly sent out a replacement.

2 February 2024
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Reply from Earles Paint

Hi Rob,
Thank you very much for taking the time to leave us such valuable feedback.
Have a great day!
Carol@earlespaint.co.uk

Rated 4 out of 5 stars

Quick response

1 February 2024
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Reply from Earles Paint

Hi Keith,
Thank you for taking the time to leave us valuable feedback.
Have a great day!
Carol@earlespaint.co.uk

Rated 5 out of 5 stars

Very easy to order and was delivered…

Very easy to order and was delivered exactly when they said it would be.
The paint itself is fantastic, it goes on really easily and looks good although it does take some time to dry.

2 February 2024
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Reply from Earles Paint

Hi Mark,
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you're happy with our order, delivery facilities and the quality of our paint.
We would love to see a photo of your finished project. If you have the time, you could send it to my following email address.
Best Wishes
Carol@earlespaint.co.uk

Rated 5 out of 5 stars

Detailed advice

We spoke to David on the phone about your traditional limewash paint. He was very helpful and answered all our questions fully.
Also we were interested to read about "feathering" on your website. We have spoken to different suppliers but no one else has provided such clear instructions

22 January 2024
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Reply from Earles Paint

Hi Elizabeth.
It's great to hear that David was able to provide you with helpful and thorough answers to all your questions. Also, it's good to know that you found the instructions on our website about "feathering" to be clear and helpful. If time allows it would be great to see your project when finished.
Best wishes.
Carol@earlespaint.co.uk

Rated 5 out of 5 stars

Fast delivery and efficient…

Fast delivery and efficient communications.
I would be happy to use them again.

10 January 2024
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Reply from Earles Paint

Hi Ace. Thank you so much for taking the time to leave us such positive feedback. We look forward to hearing from you in the future.
Kind regards
Carol@earlespaint.co.uk

Rated 5 out of 5 stars

Very speedy service

Very speedy service. Lovely paint chart and colours.

16 November 2023
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Reply from Earles Paint

Hi Sarah,
Thank you for taking the time to write your review. Your feedback is greatly appreciated.
Best wishes for 2024!
Earles Paint Team

Rated 5 out of 5 stars

Great product backed up by excellent service

I used Earles paint to paint my house. The company provided helpful advice and delivery of products was prompt and accurate. I was not used to powder-based paint but had read good things about Earles; using the paint was a bit like painting with milk in terms of texture and viscosity and it was imporant to stir it frequently, but it turned out to be easy to use and the coverage and finish is amazing

26 July 2023
Earles Paint logo

Reply from Earles Paint

Hi Tony.
Thank you for your wonderful review of our masonry paint.
We are pleased to hear that our masonry paint has met your expectations and that you are satisfied with its performance.
Best regards
Earles Paint Team



Sincerely,

[Your Name]

Rated 5 out of 5 stars

The best company for a limewash novice!

So helpful when I knew nothing about limewash! Was pointed in the right direction and our large order was ready prompt and gave the desired look.

17 August 2023
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Reply from Earles Paint

Dear Holly,

Thank you for taking the time to share your positive experience with Earles Exterior Limewash. We are thrilled to hear that you are happy with the product. If you have any further questions or comments, please do not hesitate to reach out to us.

Best regards,
Earles Paint Team

Rated 5 out of 5 stars

After chatting to the decorators they…

After chatting to the decorators they have informed me that the product was easy to use and from our point of view the end result looks great

29 September 2023
Earles Paint logo

Reply from Earles Paint

Dear Simon,

Thank you for letting us know that your decorators found our product easy to use. We are thrilled to hear that! If it's not too much trouble, could you please share a photo of the end result with us? We would love to see how our product has contributed to your project.

Thank you in advance for your time and consideration.

Best regards,
Earles Paint Team

Rated 5 out of 5 stars

Sample easy to use

Sample easy to use. Arrived quickly
Good Instructions

9 October 2023
Earles Paint logo

Reply from Earles Paint

Hi Shelley,
Thank you for taking the time to send us feedback. It's always great to hear from our users and their experiences with our products.
Best regards,
Earles Paint Team.

Rated 5 out of 5 stars
Earles Paint logo

Reply from Earles Paint

Dear Richard,

Thank you so much for taking the time to share your thoughts. We truly appreciate it and are grateful for your support.

Best regards,
Earles Paint Team

Rated 5 out of 5 stars

great servicegood

great service

2 October 2023
Earles Paint logo

Reply from Earles Paint

Dear Bryn,

It was our pleasure to provide you with excellent service. Thank you for taking the time to share your positive experience with us. If you have any further questions or concerns, please don't hesitate to contact us.

Best regards,
Earles Paint Team

Rated 5 out of 5 stars

Quick helpful

Quick helpful, they know their paint .

22 September 2023
Earles Paint logo

Reply from Earles Paint

Hi Stuart,
I hope you're doing well. I just wanted to reach out and thank you for your feedback. It means a lot to us and we're always here to help if you need anything.

Best regards,
Earles Paint Team

Rated 5 out of 5 stars

Excellent service

Prompt delivery and well packed. They also included a very detailed printed technical data sheet (I detest having to squint at the tiny print on the outside of tins). This information is very useful as this is a specialised paint. I have not yet used the paint, but the instructions are so specific I am sure that i will be able to carry out my task successfully.

10 September 2023
Earles Paint logo

Reply from Earles Paint

Dear Rosalind,
I hope this message finds you well. We just wanted to take a moment to express our gratitude for your kind words. Your positive feedback means a lot to us and it's always great to hear that our efforts are appreciated. Please don't hesitate to call us if you need any assistance.
Best regards,
Earles Paint Team

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