E and W Plumbing and Heating Ltd Reviews 19

TrustScore 4.5 out of 5

4.6

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Company details

  1. Plumber
  2. Gas Company
  3. Gas Engineer
  4. Gasfitter
  5. Boiler and Heating Service

Written by the company

E&W Plumbing & Heating Ltd is a family-run business based in South Oxfordshire. We specialise in the installation, repair and servicing of gas, oil and LPG appliances, as well as landlord's Gas Safety inspections. Whether you want an entirely new heating system, or just need an appliance serviced, we are ready to help you with our honest and professional service. We serve most of Oxfordshire, including Oxford city centre and the surrounding towns and villages.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19 reviews

5-star
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1-star

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Rated 5 out of 5 stars

E&W Plumbing have been absolutely…

E&W Plumbing have been absolutely fantastic in our hours of need! Very quick to respond, excellent communication and very professional. Simon replaced an old boiler for us and we were very impressed. He was very efficient, polite, tidy and a general nice bloke! Thank you!

27 April 2026
Unprompted review
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Reply from E and W Plumbing and Heating Ltd

Hi there, Thank you for this review! Please let us know if there is anything else we can do for you.

Rated 5 out of 5 stars

Brilliant service

One phone call promptly answered.
You arrange a suitable date and time.
Competent polite engineer arrives on time.
Boiler gets serviced.
Invoice and confirmation of work done emailed to you.

What more can I say. Look no further.

1 May 2026
Unprompted review
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Reply from E and W Plumbing and Heating Ltd

Hi John. Thank you for this wonderful review. We do aim to please!

Rated 5 out of 5 stars

I manage a primary school in Oxfordshire

I manage a primary school in Oxfordshire and we recently switched to E&W for our plumbing and heating maintenance. Harry, our engineer, is very friendly and goes out of his way to help us. Communications are efficient and clear, and pricing very fair. Would highly recommend.

19 December 2025
Unprompted review
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Reply from E and W Plumbing and Heating Ltd

Good afternoon, Thank you for your review, it is much appreciated. I will pass on your feedback to Harry.
We look forward to working with you in the future.

Rated 5 out of 5 stars

Gas boiler replacement

We have just had a gas boiler replaced by Connor, who was polite, friendly and worked hard to deal with various installation complexities. He was conscientious in his work and the new boiler is working well.
Richard surveyed the requirements of the change and was very knowledgeable about every aspect of the job.
The quote was competitive and the job done exactly when scheduled.
I will be using E&W for the annual services required to maintain the boiler warranty!

16 December 2025
Unprompted review
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Reply from E and W Plumbing and Heating Ltd

Hello. Thank you for the wonderful review. I have passed on your comments to Connor. Please get in touch if there is anything else you need.

Rated 5 out of 5 stars

World Class

We have used E and W for many years for a wide variety of jobs including a new gas boiler and radiators. They are absolutely excellent and we thoroughly recommend them - world class.

31 July 2025
Unprompted review
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Reply from E and W Plumbing and Heating Ltd

Hi Keith, Thank you so much for this review! It's made our Monday. We look forward to working with you in the future.

Rated 5 out of 5 stars

Tap and sinks replacement

E&W recently replaced taps and sinks in our kitchen, bathroom and utility. Their communication was timely and very clear. Their estimates were detailed and the work was done quickly and efficiently. Very pleased with all aspects of the service.

2 July 2025
Unprompted review
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Reply from E and W Plumbing and Heating Ltd

Hi Jane, Thank you for this wonderful review.
We look forward to working with you in the future.
Charlotte

Rated 5 out of 5 stars

Professional friendly & reliable

We were about to go on holiday when we discovered a leak in our cistern, threatening to flood the bathroom. We called E&W Plumbing & Heating & 90 minutes later they had arrived - and sorted the problem for us including fitting a new part. It was a life saver for us.
We have been using E&W for years and have an old rural property with challenges, but they have solved every plumbing & heating issue with speed & courtesy.
Richard, Corinne & the team are always professional, friendly and reliable. Their rates are competitive too. Would recommend.

22 May 2025
Unprompted review
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Reply from E and W Plumbing and Heating Ltd

Hi Fiona, Thank you for this wonderful review. I'm glad we were able to help so quickly and hopefully you're now on holiday! Look forward to working with you again.

Rated 5 out of 5 stars

A positive experience

This company advised me carefully on the work that needed doing.They explained the costing ,gave me a date and arrived on time and completed on time.Kev worked efficiently and with as little disruption as possible.I would recommend them without hesitation.

2 May 2025
Unprompted review
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Reply from E and W Plumbing and Heating Ltd

Hi Colin,
Thank you for this review. We are proud of how we work and glad you found it simple and efficient. Looking forward to working with you again. Many thanks
Charlotte

Rated 5 out of 5 stars

Amazing service

Amazing service
I called E&W in a bit of a panic, having found water coming through our ceiling. They were able to get a staff member out to us within 10 minutes of my call. They were able to fix the leak there and then. Thank you ;)

29 April 2025
Unprompted review
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Reply from E and W Plumbing and Heating Ltd

Hi Heidi,
I'm so glad we were able to help so quickly!
Thanks, Charlotte

Rated 5 out of 5 stars

Many thanks to Harry in E&W Plumbing & Heating!

Many thanks to Harry in E&W Plumbing & Heating for providing professional, superb service. The prompt and expert service and explanation was greatly appreciated, especially during this recent cold weather.

23 January 2025
Unprompted review
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Reply from E and W Plumbing and Heating Ltd

Hi Dianne, Thank you so much for the wonderful review. I will be sure to pass this into Harry!

Rated 5 out of 5 stars

Fantastic service from E and W Plumbing and Heating …

Richard at E and W Plumbing and Heating installed a gas central heating system into an old cottage nearly 9 years ago. He was sensitive to the age of the property and identified solutions to the structural issues. He communicated well and on subsequent annual visits to service the boiler, his team were respectful, neat and tidy. Highly recommended.

19 December 2024
Unprompted review
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Reply from E and W Plumbing and Heating Ltd

Thank your your lovely review and many years of support!

Rated 5 out of 5 stars

Professional with quotes that make sense

Have used E & W Plumbing 3 times now. The office handles the appointments nicely, the quotes are always broken down by parts and labour, and the people who attend seem knowledgeable and get the work done in a tidy, timely manner.

1 December 2024
Unprompted review
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Reply from E and W Plumbing and Heating Ltd

Good afternoon,
Thank you for the lovely review of our company. I will feedback to the whole team! Many thanks, Charlotte

Rated 5 out of 5 stars

This company is fantastic

This company is fantastic! They come when they say they will come; they are polite and efficient, and they never leave any mess behind. They have solved every problem I have presented them with, and their solutions have never caused further problems. I cannot recommend them highly enough.

23 October 2024
Unprompted review
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Reply from E and W Plumbing and Heating Ltd

Thank you so much for the review Sarah. We pride ourselves on great service and I will make sure this is passed onto the team. Much appreciated, Charlotte

Rated 5 out of 5 stars

Reliable and efficient - highly recommend

So happy to have found this company. Always turn up when they say and so helpful and polite, not to mention the fact they have fixed lots of things that others have not managed. Dan and two others were here today and have replaced two taps, serviced the boiler and lagged some pipes. Unobtrusive and tidy - really happy with their service.

25 July 2023
Unprompted review
Rated 2 out of 5 stars

Water leak

On the 16 Dec 14:20, a Friday, while aboard my tenant called to say water was dripping through the ceiling.
I immediately contacted my letting agent and asked them to find a plumber as soon as possible. I was informed there might be an afterhours charge.
At about 17:00 give or take a few minutes either way? E&W came to investigate but found the roof was the problem, not plumbing, and put one of the tenants towels in the loft to soak up some water and left. The tenant said the engineer was on site about 10 minutes. At 5:21 the tenant contacted me a bit after the engineer had left to say the situation was not dangerous. Well, so far so good and relieved.
However the working hours for E&W are 8:30 to 17:00 so charged me £90 + another £90 for out of hours, by a few minutes? Total £180. Rather shocked and disappointed.

16 December 2022
Unprompted review
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Reply from E and W Plumbing and Heating Ltd

Dear Mr Francis. We welcome all reviews and feedback, but are both surprised and disappointed to have been left this very rare low review score. Our company went above and beyond for you at your time of need, when the plumber/plumbing company you usually use was unable to assist you. As you have stated in your review, our charges were made clear & agreed prior to the emergency visit taking place. We sent an engineer out to your emergency leak at very short notice, in what was the coldest week of 2022. Our professional engineer quickly diagnosed the problem and provided you with accurate information, thereby giving you and your tenant peace of mind in a difficult situation. We are always looking at ways in which we can improve our service, but we can do nothing more than be upfront with clients about our charges prior to visiting, and responsive to their needs. We are a local family run business who pride ourselves on high standards of work and offer a very high level service, 24 hours a day, 365 days a year for our 1000's of valued clients. It is a shame that you do not feel you have received value for money when we assisted you in an emergency at your time of need. We wish you all the best for the future.

Rated 5 out of 5 stars

Excellent service

I've used E&W several times now for both plumbing and heating services and both times they have been fantastic. The communication from booking the visit through to the engineer arriving is excellent and the staff on-site have always been friendly and very professional. I would highly recommend them and wouldn't hesitate to go to them for future services.

22 November 2022
Unprompted review
Rated 5 out of 5 stars

Excellent work carried out.

Excellent work carried out.
I will review this company 5 stars.
From start to finish my boiler change was carried out in a professional manner. The work force were a pleasure to have in the house. The work was completed as the quotation. I would not hesitate to use this company again and would highly recommend to any one with plumbing needs.

16 July 2020
Unprompted review
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Reply from E and W Plumbing and Heating Ltd

Thank you for your wonderful review Richard, it was a pleasure working with you. Please call any time if we can be of further assistance.

Rated 5 out of 5 stars

Totally recommend

Professional and pleasant staff from start to finish. The staff on site had good attention to detail and were happy to explain the installation. We would totally recommend them and we have been customers for several years.

3 May 2020
Unprompted review
E and W Plumbing and Heating Ltd logo

Reply from E and W Plumbing and Heating Ltd

Hi Sarah, we're delighted to know you were happy with our services, thank you for leaving a review. Looking forward to working for you more in the future!

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