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Rated 5 out of 5 stars

I have purchased items from this company a number of times most recently I had an issue with their website as it was going through some issues which prevented me from being able to place my order. I... See more

Company replied

Rated 5 out of 5 stars

Jenny is an excellent customer service rep. I was hesitant to buy the bundle due to cost but her kindness and professionalism guaranteed me buying the Iven Bundle! The web site is a lil tricky, I almo... See more

Company replied

Rated 4 out of 5 stars

iven came within a week. i am a first-time user of any sort of vape so my inexperience is probably part of the rating. didn't realize that the mouthpiece it came with wasn't a spare. still trying to d... See more

Company replied

Rated 5 out of 5 stars

Ever since I purchased the IVEN I’ve loved it it’s never let me down time and time again it’s proved it worth and has been worth every penny . Also the team at iven is awesome they have provided outst... See more

Company replied

Company details

  1. Cannabis store
  2. Electronics Manufacturer

Written by the company

We are E10 Labs — a team of doers, dreamers, and dabbers who believe consumption should be safe, affordable, and accessible for all. We’re here to change the game one puff at a time. No mess, no stress, no hassle—just smooth hits and good vibes, ready to go wherever life takes you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

138 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

I've been using my Elon for years off and on. Now with the new grape ape I'm addicted all over again.

30 May 2023
E10 Labs logo

Reply from E10 Labs

Thank you for the kind words Sheri! It's nice to hear longtime customers are continuing to enjoy our products 💚

Rated 5 out of 5 stars

Great price

Great price! Taste great! Fast delivery!

20 April 2023
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Reply from E10 Labs

Hi Mark, thank you for taking the time to leave us a review and for your kind words! We appreciate you 💚

Rated 1 out of 5 stars

I am not sure if it was the device or…

I am not sure if it was the device or the cartridges, but despite attempting to inhale from the device, I received minimum amount to inhale and felt minimal effects from the cannabis. I wish I could return the products for a refund.

1 March 2023
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Reply from E10 Labs

Hi Alesia,

Thank you for trying our products and taking the time to leave a review. We are sorry to hear that your experience was less than perfect. Our team is here to help.

Here is a how-to video that may help troubleshoot your device: https://www.youtube.com/watch?v=XquAJRvu51M

Heat-not-burn technology generally is more discreet and produces less visible smoke/vapor in comparison to traditional smoking.

The return policy on our site states customers can return products within 14 days of the purchase date for a full refund. Our customer service team will be reaching out to you via email to see how we can remedy the situation.

Rated 5 out of 5 stars

The customer service is outstanding

The customer service is outstanding! And I can easily purchase what I want on the website and my orders are delivered quickly. I am very happy with the quality of the items that I order and the availability of what I want to order. Thank you so much!

10 January 2023
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Reply from E10 Labs

Hi Christopher! Thank you for leaving a review. We're glad our team was able to help you out and that you enjoyed the product! We appreciate you and are here for any future questions, comments, or concerns you may have!

Rated 5 out of 5 stars

Great service

Great prices, affordable and fast shipping

6 January 2023
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Reply from E10 Labs

Hi Danielle, thank you for leaving a review! We are happy to hear you had a good experience in the process of ordering and receiving our products. We appreciate you and are here for any future questions, comments, or concerns you may have!

Rated 1 out of 5 stars

About 1 month to get your order

My complete order is taking about 1 month to receive since it was probably not properly handled. Still have not received the entire order. When I notified them about this issue I was given an excuse, and given an apology. No extras were thrown in, and now they want me to rate them. I have to give them a one star for a huge delay on the order, then getting the order wrong, then not trying to make me a return customer by making the experience better with some sort of bonus to offset the total lack of respect they seem to be giving their customers.

22 December 2022
Rated 5 out of 5 stars

Great Online Support Experience

Online Chat was quick to get to a real person, and they were very helpful, handled adding a product to my subscription so they would all ship on the same day, and answered another random question I had.

1 January 2023
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Reply from E10 Labs

Hi Selin, thank you for leaving a review! We are happy to hear our team was able to help you out and get you what you needed. We appreciate you and are here for any future questions, comments, or concerns you may have!

Rated 1 out of 5 stars

No Go

Couldn't get it to light....threw everything away...waste of time and money.

13 August 2022
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Reply from E10 Labs

Hi David, thank you for taking the time to leave us a review!
Your elon device is covered by 1-year warranty, if there are any issues we will replace it free of charge - we will send you an email to coordinate a replacement! In the meantime, here is a how-to-video: https://www.youtube.com/watch?v=XquAJRvu51M&

Please let us know how we can best assist!

Rated 5 out of 5 stars

Previous Hater Turned Lover

I was a previous customer who wasn’t a fan at first. I ended up sending back the product for a full refund. A year later I was sent an email with a follow up to try their new blends and updated device. Amazing customer service who did everything to make “wrong” right

27 July 2022
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Reply from E10 Labs

Hi Payton! Thank you for giving our products another try and we're happy to hear our new products did not disappoint! We appreciate you and are here for any future questions, comments, or concerns you may have!

Rated 2 out of 5 stars

Sadly, still not impressed

I paid full price for my first device and wasn't impressed. So I left my honest review and went about my life. The company contacted me almost a year later saying they'd made improvements to the device and they were sending me one to try in hopes my review could be edited. Sorry to report that I'm still less than impressed with this device. The charging cord is way too short so the device dangles from the plug which is not safe for the metal contacts inside the charge port. The instructions were still not very clear on which direction to put the smoking stick into the device. I went through two before figuring out out. Then had to read everything all over again to figure out why nothing was sucking. Turns out you have to pull the top off then magnet it back down to start the 'session'. When you're done you're supposed to blow into the hole. It does what it's supposed to there. Came back the next night to use it again and had to lift and magnet back down the top again to start, which is weird to me. Then I had to do it again cause nothing was sucking. The light was flashing which means the battery was dying, um how... it's been sitting there unused overnight. Very very weird. It's a heavy device which I don't like either. It's not very ergonomic in my hand when smoking. And the taste is less than pleasant for sure. Not something I've found myself in a hurry to reach for again. I used the device three nights after charging it again each day and after that, completely lost the desire to pick it up again. Such an expensive waste. I prefer spending 10 bucks on a pack of cbd cigarettes from my local shop. Or one of those fruity disposable sticks for 20 bucks. All of which have more pleasant experiences than this device. And I was so excited, too. Pity.

19 July 2022
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Reply from E10 Labs

Hi Nicole, thank you for taking the time to leave us another review! Here is a how-to-video that may better assist with your experience: https://www.youtube.com/watch?v=XquAJRvu51M&

Rated 5 out of 5 stars

Always feeling good and sometimes…

Always feeling good and sometimes feeling really really good 🤣🤣🤣 the best products!!

DB

23 June 2022
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Reply from E10 Labs

Hi DB! Thank you for reviewing our product! We are happy you always feel good, and sometimes really really good! We appreciate you and are here for any future questions, comments, or concerns you may have.

Rated 3 out of 5 stars

PROS & CONS

PROS: size
ease of use

CONS: charge doesn't last long
price

5 May 2022
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Reply from E10 Labs

Hey there! We're sorry to hear you did not have a sublime experience. We recently updated our products and formulations if you'd like to try us again! For a limited time we have a great bundle & save deal happening on our site, https://e1011labs.com/products/starter-bundle

Rated 5 out of 5 stars
E10 Labs logo

Reply from E10 Labs

Thank you for reviewing our product! We are happy to hear we got it right on all levels! We appreciate you and are here for any future questions, comments, or concerns you may have!

Rated 3 out of 5 stars

The concept is exactly what I am disappointed about

The concept is exactly what I am looking for. The Relax and Uplift cartridges work great as far ease of smoking. However, and this makes me so sad, Ari53 delta 8 cartridges are more miss than hit. It's like their packed to tight. I bought this specifically for the Ari53. And I'm sorely disappointed. I bought 2 boxes of the Ari53 and had the same result.

7 April 2022
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Reply from E10 Labs

Hey there! We're sorry to hear you did not have a sublime experience. We recently updated our products and formulations if you'd like to try us again! For a limited time we have a great bundle & save deal happening on our site, https://e1011labs.com/products/starter-bundle

Rated 4 out of 5 stars

Shipping was quick and the item was as

Shipping was quick and the item was as described. The only thing I wish it had was a cap to put on when you interrupt the session.

17 March 2022
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Reply from E10 Labs

Hi Lisa, thank you for your feedback! We will be passing your comments on to our R&D team in order to improve our product. Thank you again for providing valuable insight for our company!

Rated 4 out of 5 stars

Everything is great about it

Everything is great about it. Except for having to breath in for long period. And the little cigarette things are difficult to use or when they're finished. Maybe I need more than the manual it comes with.

17 March 2022
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Reply from E10 Labs

Hi Edie, thank you for your feedback! We will be passing your comments on to our R&D team in order to improve our product. Thank you again for providing valuable information for our company!

Rated 5 out of 5 stars

Excellent design they thought of…

Excellent design they thought of everything! And excellent product!

8 March 2022
E10 Labs logo

Reply from E10 Labs

Hi Nika! Thank you for reviewing our product! We are happy to hear you had the sublime experience we intended to provide. We appreciate you and are here for any future questions, comments, or concerns you may have!

Rated 5 out of 5 stars

Always excellent service from these…

Always excellent service from these guys.

21 February 2022
E10 Labs logo

Reply from E10 Labs

Hi Ed! Thank you for reviewing our product! We are happy to hear we've been providing excellent service. We appreciate you and are here for any future questions, comments, or concerns you may have!

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