There was a bunch of emails back and forth, approximately 15 of them, before something concrete happend. Overall , there was always response from costumer service but the product I've bought is not... See more
Company replied
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See what reviewers are saying
The initial reply time was long (3-4days) and did not improve after the first reply. Also, each time it is a new person who is replying, which made it a bit more difficult to follow what is done/requi... See more
Company replied
I bought a Momas Ultimate + last year in Trondheim, and a few weeks ago the front fork shock absorber stopped working. It wouldn’t hold air, and it was clearly faulty. Ewheels Trondheim responded very... See more
Company replied
I have generally been happy with my E-Wheels scooter, but I am disappointed with how my warranty case has been handled. After only 5 months of use, the scooter developed serious water damag... See more
Company details
Written by the company
E-Wheels er en av Nordens største forhandlere av små elektriske kjøretøy og ble grunnlagt i Norge i 2014 som E-Wheels Norge AS. E-Wheels har levert en stor andel av Nordens små elektriske kjøretøy og anses som en pioner i det grønne skiftet.
Norges mest solgte el-sparkesykler & elsykler
Written by the company
- 150.000+ fornøyde kunder siden 2014!
- Vi streber for at å tilby et komplett utvalg av personlige elektriske kjøretøy fra kvalitetsprodusenter til lavest mulig pris.
Kundeservice
Alltid tilgjengelig for deg
Vi setter kundene våre først og er alltid klare til å hjelpe deg! Vår kundeservice er tilgjengelig via e-post, telefon og livechat 24/7 for å svare på spørsmål, gi råd og løse eventuelle utfordringer.
Uansett om du trenger hjelp med en bestilling, produktinformasjon eller noe annet, er vi her for deg – raskt og effektivt!
Kontakt oss når det passer deg, så sørger vi for en smidig og hyggelig opplevelse. e-wheels.no/kundeservice
Contact info
Kølatoppen 1, 3322, Fiskum, Norway
- 32 75 76 32
- mail@e-wheels.no
- e-wheels.no
E-Wheels Norge AS
4.0
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor product quality, great service.
Had an Error code that was a 2 year warrenty case. Contacted E-Wheels on e-mail and they delivered 24h response time. E-wheels sent a new part and i replaced it my self with help of their quite poor DIY video. My biggest issue with E-Wheels is the quality of their products. Their E scooters just falls appart. Here are some examples: 1. Steering column quickly becomes loose. 2. Rear wheel cover brakes 3. Front wheel cable will brake due to bad design(happend on 2 occations). 4. Screws unscrew themself and the Escooter dismantles itself. 5. Screws on bottom cover that snaps in half.
4 May 2025
Unprompted review
Reply from E-Wheels Norge AS
Dear Fredrik,
Thank you for your feedback. We’re glad to hear you experienced a quick response from our support team and that you were able to replace the part yourself. We are continuously working to improve our instructions to make the process easier for our customers.
Regarding product quality, we want to emphasize that we deliver products that undergo strict quality controls and meet applicable standards.
If you have any further questions or need assistance in the future, we are always here to help.
Wishing you a great rest of the day! 🙂
My sons scooters broke several times
My sons scooters broke several times
So we upgraded and bought more expensive one.
It broke after 1 summer, because it apparently got wet
So no warranty
So no more scooter because repair was same price as scooter
🤬😡😡😡
Saved his own money 💰
Only to be ripped off
1 April 2025
Unprompted review
Reply from E-Wheels Norge AS
Hi,
We're truly sorry to hear about your experience, and we understand how frustrating it must be, especially when your son saved up to buy the scooter himself.
While our products are built for everyday use, like with most electric scooters, exposure to water can unfortunately cause damage. We always recommend keeping the scooter dry and avoiding wet conditions, which is also noted in the user manual.
Thank you for your feedback, we take it seriously!
Reply from E-Wheels Norge AS
Hello,
Thank you so much for your feedback!
Our goal is always to provide fast and efficient support, and it is truly encouraging to receive confirmation that we’ve succeeded in resolving your issues. If you have any further questions or need assistance in the future, we’re always here to help.
Thank you once again for choosing us, and we look forward to serving you again.
Reliable and Efficient Customer Service Experience
I recently had an issue with my electric scooter and reached out to the e-wheels customer service. I was genuinely impressed with how professionally and efficiently they handled the situation. The team was responsive, courteous, and clearly knowledgeable about their product, guiding me through the resolution process without any hassle.
They followed up consistently and ensured that I was satisfied with the outcome, which speaks volumes about their commitment to customer satisfaction. It’s rare to come across such a dedicated and solution-oriented support team.
One small note for improvement: all communication from their side was in Norwegian, even though I’m based in Sweden. While it wasn’t a major issue, having English or localised communication would make the experience even smoother for international customers.
Overall, a very positive experience. Their service gives confidence in the brand, and I would definitely recommend them to others.
21 May 2025
Unprompted review
Reply from E-Wheels Norge AS
Dear Lipsa,
Thank you so much for your kind words and for taking the time to share your experience with us! We’re absolutely thrilled to hear that you found our service to be professional, efficient, and helpful. At E-wheels, providing top-notch customer support is at the core of what we do, and we’re always striving to make sure that every interaction leaves our customers feeling heard, valued, and completely satisfied. We truly believe that no issue is too small to handle with care, and our team works hard to ensure each concern is resolved quickly and effectively. It’s incredibly rewarding to know that our efforts made a positive impact and that we were able to assist you in a way that met your expectations.
We also want to acknowledge your point about communication being in Norwegian. Even though it wasn’t a major issue for you, we take this into consideration and want to assure you that we gladly communicate in English whenever needed. Additionally, we do have service staff who can communicate in Swedish as well, should that be more convientent for you in the future.
Your feedback is a huge motivation for our team, and it reassures us that we’re on the right track. Thank you again for trusting us with your experience and for taking the time to share it with us. If you ever need further assistance or have any more questions, we’re always here to help! 🙂
Good intentions
They do not try to take more money from you than they really perform.
16 May 2025
Unprompted review
Reply from E-Wheels Norge AS
Hello Liviu!
Thank you for taking the time to share your feedback.
We truly appreciate your kind words and are pleased to hear that our approach and service met your expectations.
Your trust means a great deal to us, and we remain committed to delivering reliable, high-quality solutions. Should you need any assistance in the future, please don’t hesitate to get in touch!
Have a nice day 😊
Bought an E-bike Wayfarer Pro
Bought an E-bike Wayfarer Pro, works great!
12 May 2025
Unprompted review
Reply from E-Wheels Norge AS
Hei!
Takk for henvendelsen.
Så hyggelig å høre at du er fornøyd med din nye Wayfarer Pro! Vi setter stor pris på at du tok deg tid til å dele din erfaring. Dersom du trenger hjelp med tilpasning, vedlikehold eller har spørsmål om bruk og funksjoner, gi beskjed!
Ha en fin dag videre!
Scam
Scam.
Bought 2 scooters. Unpacked 1.
Ran the scooter for about 30 kilometers. After this, it wouldn't charge any longer. No driving in the rain, no mishandling. And when it ran, it ran poorly and had an annoying lag and constantly bounced off the max speed. Not very comfortable.
Anyway.... I thought score! I bought 2, so I opened up the brand new scooter 2. But it wouldn't charge from the get go straight from the box.
Wrote the issues to E-Wheels to no avail. Neither scooter/scooters nor batteries were replaced on the warranty. I'm clearly not the first to experience this, looking at the reviews. What a joke.
Such a pleasant way to spend 6000 DKK and add more unnecessary waste to the world.
Use another company.
14 May 2025
Unprompted review
Reply from E-Wheels Norge AS
Hei!
Takk for henvendelsen.
Så hyggelig å høre at du er fornøyd! Vi setter stor pris på at du tok deg tid til å legge igjen en vurdering. Det betyr mye for oss å høre at du opplever rask tilbakemelding og god oppfølging.
Ha en fin dag videre!
Reply from E-Wheels Norge AS
Hi!
Thank you for your feedback.
We really appreciate the positive feedback – glad to hear you're happy with our service! If there’s anything else you need, just let us know.
Have a great day!
Reply from E-Wheels Norge AS
Hei Ole,
Takk for tilbakemeldingen😊
Vi setter stor pris på at alt fungerer perfekt for deg! Hvis det er noe mer vi kan hjelpe deg med, ikke nøl med å ta kontakt.
Despite being very busy
Despite being very busy, the staff took time to explain and anser stupid questions from me.
10 April 2025
Reply from E-Wheels Norge AS
Hello,
Thank you so much for your kind words!
We're really glad you felt taken care of – and just so you know, there are no stupid questions here 😊
Feel free to reach out if there's anything else we can assist you with.
Have a great day!
Best regards,
E-Wheels Customer Service
your costumer service is amazing i can…
your costumer service is amazing i can say only this !! You help me and fix me my problem and i dont pay nothink extra ,amazing guys great job tusend takk for Christopher who help me alot
7 April 2025
Unprompted review
Reply from E-Wheels Norge AS
Kjære Lukas,
Tusen takk for din tilbakemelding!
Det er flott å høre at du fikk fantastisk hjelp med feilsøkingen på din nye el-sparkesykkel. Vi er glade for å høre at alt er i orden nå!
Vår målsetning er alltid å gi rask og effektiv hjelp, og det er inspirerende å få bekreftelse på at vi har lykkes i å løse problemene dine. Hvis du har ytterligere spørsmål eller trenger assistanse i fremtiden, er vi alltid her for å hjelpe.
Takk igjen for at du valgte oss, og vi ser frem til å betjene deg igjen.
Reply from E-Wheels Norge AS
Hei Thomas,
Takk for din tilbakemelding!
Vi setter stor pris på at du tar deg tid til å dele din opplevelse med oss. Det er flott å høre at du har hatt en positiv opplevelse med kommunikasjonen vår. Vi legger vekt på å opprettholde god dialog med våre kunder, og det er hyggelig å få bekreftelse på at våre innsats for å levere god service blir verdsatt.
Ønsker deg en riktig fin dag!
Good quality products
All over positive, except for some delay in delivery.
21 March 2025
Unprompted review
Reply from E-Wheels Norge AS
Hei Geir,
Tusen takk for din positive tilbakemelding.
Vi er glade for at du hadde en god handleopplevelse hos oss, samtidig som vi beklager for at frakten var noe forsinket.
Din tilbakemelding er virkelig motiverende for oss. Hvis det er noe annet vi kan gjøre for å forbedre opplevelsen din eller om det er andre tilbakemeldinger du ønsker å dele, er vi alltid åpne for det.
Takk igjen for at du valgte å handle fra oss, og vi ser frem til å betjene deg igjen i fremtiden.
Med ønsker om en riktig fin dag!
The battery should have been fully…
The battery should have been fully charged. The tires should have been pumped to around 50 psi. I also had to tighten some screws. I had to air the brake for the front wheel.Luckily I able to do these things. If my home had been closer to the shop I would have had them fixing these things
21 March 2025
Unprompted review
Reply from E-Wheels Norge AS
Hey!
Thank you for reaching out. It sounds like you've had to make quite a few adjustments yourself. If you experience further issues with the battery, tire pressure, or brakes, I recommend doing a thorough check of the product. Should anything else require adjustments or service, you can book an appointment with our partner at Emexx.no or contact our service workshop.
Looking forward to hearing from you!
In Oslo work shop is very bad and customer service(Mikkel )(Mikkel)
The Oslo workshop has a very unprofessional bicycle maintenance technician (woman). After replacing the brake pads, they were not centered, when I contacted her again, she said that she had a lot of experience and she installed everything correctly. She did not even want to check, although I had an appointment that day!!! I contacted another workshop of the same company and they confirmed and fixed the problem. A report was made.
Customer service is very bad. Especially if you get a person named Mikkel, he will speak to you disrespectfully, and if you received an email from this name, then he never answers your specific questions!!!
And many models of bicycles (Momas) have a factory defect in the bolt on the steering wheel(aluminium bolt , you can't make tight). Your steering wheel already starts to wobble after a few weeks. The workshop cannot do anything about it.
I have two Momas bikes of different models and both have loose handlebars. I have met many people who have these models and they all have slightly loose handlebars.
13 March 2025
Unprompted review
Reply from E-Wheels Norge AS
Hi!
Thank you for sharing your experience. We're sorry to hear that you had a bad experience with both the Oslo workshop and customer service. We take feedback seriously and want to improve.
Regarding the brakes not being properly centered after replacing the brake pads, this should have been fixed correctly the first time. It's good that another workshop was able to resolve it, but it should not have come to that.
As for the issue with the handlebar bolt on Momas bikes, we would like to take a closer look. If there is a design flaw, we need to find a solution to ensure the handlebar stays secure. Could you send us pictures of the issue on both of your bikes so we can assess the situation further?
Looking forward to hearing from you!
Buying experience was really good but…had a small issue with the front wheel
Buying experience was really good but the front wheel came with issues with the spokes. This was a bit unfortunate but the team was very helpful and directed me to the workshop who fixed the bike very quickly.
Overall satisfied.
15 March 2025
Disappointed with Ewheels' Return Policy
I recently purchased a product from Ewheels but decided to return it. The package was completely unopened. However, to my surprise, Ewheels refused to accept the return and only offered an exchange for another product.
For such an expensive item, I expected a more customer-friendly return policy, similar to what other reputable retailers offer. Not allowing a simple return for an unopened product feels unreasonable and disappointing.
13 January 2025
Unprompted review
Reply from E-Wheels Norge AS
Dear Sergio,
Thank you for taking the time to share your feedback with us.
We have reviewed your order, and it appears that the item you wish to return was purchased in November 2024. You reached out to us in January 2025 to request a return.
As per our return policy, we offer a 14-day return window, and unfortunately, your request falls outside of this period.
However, we do provide a 60-day exchange policy for unopened products. If you would like to take advantage of this, please don’t hesitate to contact us at mail@e-wheels.no.
If there is anything else we can assist you with, feel free to reach out.
We hope you have a great day.
Kind regards,
E-Wheels Customer Service
Facebook as also allways talk like a…
Facebook as also allways talk like a machine/gun
12 March 2025
Unprompted review
Reply from E-Wheels Norge AS
Hei Ivan,
Jeg beklager at opplevelsen din med oss på Facebook ikke har vært tilfredsstillende. Vi ønsker å tilby god kundeservice og setter stor pris på tilbakemeldingen din. Hvis du har noen konkrete spørsmål eller noe du lurer på, er du velkommen til å kontakte oss.
Takk for at du tok deg tid til å gi oss tilbakemelding, og vi ser frem til å kunne hjelpe deg bedre fremover.
Great customer service
Great customer service, Felix, whom I spoke with on chat, was very helpful and quickly helped me resolve my issue. I received all the necessary information and assistance I expected. Bravo for such efficient service.
6 March 2025
Unprompted review
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