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Review summary

Created with AI, based on recent reviews

Evaluating 804 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, noting that representatives are responsive, helpful, and professional in addressing issues. Many appreciate the quick response times and the ease of using the service, especially when redeeming rewards. People find the surveys meaningful and enjoy the variety of rewards offered. However, some people were dissatisfied with the user experience, particularly when spending significant time on surveys only to be disqualified or encounter glitches. A few other people also felt that their accounts were suspended without clear explanations, leading to a loss of accumulated points.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience. Many customers appreciate the ease of use,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the customer service,... See more

Response time

Consumers generally express satisfaction with response times. Many reviewers highlight quick and professional... See more

Website

People report ambiguous experiences with the website. While some customers praise its ease of use, the... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the service for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

eRewards is a great way to make extra money and their customer service is great. It can take some time to build up enough to get rewards but once you get started, you can keep a good balance going to... See more

Rated 4 out of 5 stars

E-rewards compares favorably with Sproutful when it comes to wasting your time on a survey. E-rewards almost always allows you to finish a survey, and when it does disqualify you, it's early on in the... See more

Rated 4 out of 5 stars

Overall I believe E-Rewards customer service is very good. Only once or twice in over 10 years that a request for a reward that was 90% finished was turned down. I have read numerous reviews and I bel... See more

Rated 5 out of 5 stars

E Rewards has been very easy to work with when I run into a problem. On occasion I do one of their surveys and towards the end of survey there's a glitch and I'm out of the survey and cannot finish it... See more


Company details

  1. Market Researcher
  2. Affiliate Marketing Service
  3. Surveyor

Written by the company

Earn Rewards for your opinions with e-Rewards, the largest global, by-invitation-only online survey community.


Contact info

  • 5800 Tennyson Pkwy # 600, 75024, Plano, United States

  • e-rewards.com

4.0

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

e-Rewards One Of The Better Survey Sites

This is one of the best, honest and reliable sites. I just wish they would include cash payouts. Whenever I have trouble with a company and I take a survey for a extended amount of time and they don't reward me for my time by saying I don't meet the qualifications I contact. customer service which responds very quickly and makes the situation correct. This is definitely one of the better sites.

29 March 2026
Unprompted review
Rated 1 out of 5 stars

They take your data eagerly and then refuse to honor reward payments without demanding more intrusive data collection.

This survey and rewards website is the worst I have ever used. I finally accrued enough points to cash out. That is when I found they will not even honor their rewards payment unless I use a sketchy third party Veriff that does identity verification and that "service" requires the company must collect and store my photo and government ID indefinitely. This is not worth $10 or any reward. This requirement for "payment" should have been revealed very clearly up front before wasting anyone's time. If the company's justification for this ID process is, perhaps that they want to send 1099s to the government and need our identities then that verification would have been completed up front, but instead this is a barrier to paying users. They are happy to collect my data for their partner's without ID verification but not to give me a $10 gift card. It is unethical to collect human subject research without compensating your subjects.

Another issue that potential users should know is that these qualification surveys, the ones to see if you can even fill out the survey, are often 5 minutes or more and collect a huge quantity of personal data that undoubtedly will be stored and analyzed by companies. It seems like an strategic effort to avoid compensating subjects for time consuming and data heavy surveys. Another strange thing the site is doing now is trying to get users to download questionable extensions that constantly harvest user data for third parties.

I do not think there is anything usable or safe about this website from my perspective and I regret giving them or their partners any of my personal data. I'm obviously mostly angry that they are refusing to reasonably compensate points that I earned but I would never fill out surveys for them again.

28 March 2026
Unprompted review
Rated 1 out of 5 stars

Kicked off after 15 years on the panel

I spent no less than 15 years on the site. I received a "warning" about how I was completing surveys and their requirements a few months before. My survey taking has not changed one bit in all the years I was on the site. Then they kicked me off saying their system showed my answers were inconsistent, that I had been warned and it was too bad. I appealed. They made me wait a week and then said I was banned. No coming back. 15 years on the panel didn't matter. Their system could not be in error. I will give credit that they provided a "one-time courtesy" and offered me option to cash out my built-up credit. This told me everything I needed to know. I had done nothing wrong and the decision was arbitrary. I asked for an example of what I did wrong. they never provided even one. I can't recommend the site. They are not friendly to survey takers; they have provided less points for screen outs and only crediting points for 5 screen outs every 24 hours. A lot of work for very little. Can only redeem a particular gift card once every 30 days limiting your reward potential. Very sad indeed.

9 March 2026
Unprompted review
Rated 4 out of 5 stars

E-rewards, best survey company

E-rewards compares favorably with Sproutful when it comes to wasting your time on a survey. E-rewards almost always allows you to finish a survey, and when it does disqualify you, it's early on in the survey. Sproutful is notorious for making you complete 90% of a survey, then cut you off and claim the survey group is already filled! Very annoying. E-rewards also maintains your privacy, never asking for your address, SS#, and telephone number, while there are some companies on Sproutful that are truly invasive. Sproutful at least allows you to reject these companies, but has no filter, so you have to plow through scores of invasive companies before landing on the private ones. E-rewards offers better compensation, 75 points can get you a $25 gift card, while each Sproutful point is worth about $.10. 5000 points will buy a $50 prepaid VISA card, while the same number of points buys you 66 $25 gift cards (I use them at Kroger's), That's $1650 worth of groceries!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

I love E-Rewards

I love E-Rewards, I am retired on Medicare and Social Security. Which we know is not enough. Will be using the points for affording meals. E-Rewards is awesome. Surveys are easy, I enjoy reading them and giving it my opinions.

26 March 2026
Unprompted review
Rated 4 out of 5 stars

Good overall

Sometimes there are tech issues. I wish I had more gift card rewards that I would use. Many available to me I do not use.
Good overall.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a small issue

I had a small issue, they resolved it almost immediately, they did not have any kind of condescending or accusatory tone, like I was trying to pull a fast one. They did not make me "jump through hoops," like other places do. They are a solid, trustworthy, honest company.

6 March 2026
Unprompted review
Rated 1 out of 5 stars

Scamming and taking back your credit

This site has recently decided to suspend accounts . They wait until your bank gets a a significant amount of credit in it . They suspend so you can not cash in for rewards . I have gone back numerous times and they will provide no reasoning
Here is reasoning they gave after 15 years of doing their surveys ( essentially no reasoning)

We took the aforementioned action after reviewing the accuracy and attentiveness of your account activity. As a renowned market research provider, we take the validity of our research data very seriously and need to take steps to address the matter.

We appreciate your time on our panel but, as previously stated, we, unfortunately, have no option other than to suspend your account permanently.

Thank you for your understanding.

Cess

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Suspension of Account

I have been a member of e-Rewards for approximately 10 years and was a Diamond Member. I also recently received a gold badge for extra rewards during survey taking. Last week my account was frozen and I received this message. "Hi Linda, After a thorough review, we’re unable to reactivate or recover your account. Your account will remain permanently deactivated and any new account you try to create will be blocked on our platform."

I DID NOTHING WRONG. I am a consistent survey taker with consistent answers. I have never used vulgar language nor used multiple accounts. I was never told what was being reviewed nor was I given the chance to provide proof that I did nothing. I have no recourse. My account is now gone through no fault of my own. To say I am upset and angry is an understatement.

For those that use this site, cash out while you can. I wrote back and forth with customer service and was "told to have a great day." How condescending. What a horrible site and what an unprofessional way to treat its customers.

24 March 2026
Unprompted review
Rated 1 out of 5 stars

I have done surveys for years

I have done surveys for years. It has gotten worse and worse. Most of the surveys I complete, the survey DOES NOT PAY any rewards and it claims you didn't qualify after you completed everything. My access was one day removed so I could not use the rewards I pilled up. Their actions are theft of my rewards.

1 March 2026
Unprompted review

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