E Infinity Reviews 73

Exelent products

I had a really good experience with the store.
Like many other people I've seen, after ordering I received am "order acknowledgement", and a day later an email with a picture of my product's box and the shipping box. 2 working days later I received the shipping confirmation and the estimated delivery date was 3 days later but it even came a day earlier.
So basically between ordering and receiving the product it took exactly a week, which is quite fast (I'm quite sure it was shipped from France, and I live in the Netherlands). Their communication was clear all the way through, and the box and the product were in perfect condition. I haven't contacted their costumer support (because it wasn't even needed) but everything went really smooth and I'd definitely buy from them again. Oh, and the price was MUCH lower than in most other shops... the only disadvantage is that they are not included in for example some cashback promotions from Sony, but even still it's way cheaper than "regular" shops. Based on my experience, I'd definitely recommend them.

Great price, but tried to checkout for an expensive camera, but kept coming up with error messages which were indecipherable. No TELEPHONE contact, only email, why no ability to call them??

Reading some of these reviews has really shocked me. I ordered two lenses at different times, both Nikon a Z 24-70 and a Z 70-200 . Absolutely no issues at all with ordering or communication. They sent pics of the order with my address on when the order was being sent out. My main reason for using them is they were better priced than Panamoz, who I ordered my camera body from. The saving I made compared to the usual UK dealers was around £1100 between the two lens. They do take about 12 days to deliver but your for-warned about that. So I’ve had no issues with them. All lenses arrived brand new in the correct packaging.

I ordered a Nikon z 35 mm a month ago.after I paid They send me a photo that the lens is gonna be shipped and can’t undo the order. Nothing arrived I asked them last week telling me this week is gonna arriv. Today informed me after many emails without reply that there is a problem and if I want refund or resend. I told them I want express shipping or fast return of money to order the lens from somewhere else. They never replied. There’s almost a day and let me hanging. I send them another three email with out reply. I still wait.

UPDATE: no response yet.24 hours later and I still don’t know what happened with the lens or my money. I would prefer to pay 100 euros more and avoid this stressful situation.

Conclusion: they didn’t told me what went wrong I waited some days and came back and told me we are sorry and they refund me. This is not a good thing abt a company that you buy expensive equipment for your job.

My third time buying camera equiptment through this company. The experience this time was not as smooth as the previous times. However, their customer service was exceptional. I ordered a Nikon Z9 body and also a memory card to go along with the camera. Within hours they had contacted me to inform that the memory card was out of stock, also discontinued so they wouldn't be getting more stock. My money was credited back to my card the very next day. As per my previous experiences they kept me informed as to my delivery. OK, its not like buying from Amazon and next day delivery. My camera arrived after 9 days well packaged. On opening the package I found no battery charging lead. I contacted customer service by email and they said to buy charger locally, send copy of receipt to them by email and money would be returned to my card. Two days later money back on my card. Very happy with camera and the service, cannot fault any of it. Cannot understand some of thebad reviews I have seen about this company. I have nothing but praise for them. Thankyou E Infinity.

Don't buy anything from them, I've been arguing with them for half a year, I sent the lens after 3 months having problems with the diaphragm, they promise that the repair takes 4-12 weeks, 5 months have passed, I have neither the lens nor the money, the most unreliable company, I'm left without 800€. Nikon z 24mm f1.8. First time I send it to Austria in Nikon representation to find out that the product series are fake pity I can not attach pictures and all the hundreds of email-luri that I sent them that they reply me that they have to speak internally after 5 months, do not buy better give 2-300€ extra but have peace of mind, it the worst choice I ever made I am left and without lens and money given.

Disappeared of face of the planet. No contact, no camera, no refund0 totally untrustworthy. Avoid

Complete disgrace of a company!!
Bought the Sony Ar4 camera in October 2023, as it couldn't do a software update after speaking to Sony, and as they are not UK VAT registered, Sony Couldn't do anything about it and has to go back to point of sale.
I sent camera back literally straight away, E-infinity advised 4-12 weeks, 16 weeks later, I'm still waiting!!
When you ask them simple questions such as compensation, how long will it be? They completely ignore it, like it's perfectly OK to do so!!
As not getting anywhere with them, I have contacted the credit card to issue section 75 to them.
Ultimately avoid at all cost, its a disgrace of a company to say the least

I purchased a Sony DSC-RX10 IV and it worked perfectly. However, the camera then sat down and the lens refused to retract fully when it was turned off. E Infinity agreed to refund the cost of a Sony repair through my local camera shop. The repair cost was 42% of the original camera price and very expensive. The E Infinity refund has just arrived in our account. I found E Infinity a good company to deal with from order to shipment to camera arrival and now to the quality of their guarantee. I will however avoid Sony products the next time. Over half of my Sony products purchased over the last 20-30 years have had to be returned. None of my other cameras (Nixon, Yashica, Olympus, etc or other TVs or music systems) have ever had problems. Sony should stop branding itself before first sorting out its product quality. Thank you E Infinity for sorting out Sony's poor product quality and Happy New Year to all of you.

I have used e infinity several times in the past without problem But I have just purchased a Z8 in june and it is subject to 2 recalls and unfortunatly e infinity are really not helpful,and respond to e mail with very eylusive answer.very dissapointing.

I'd previously bought a Sony camera and two lenses from e-infinity. We all know the pricing is good because they are a grey market importer, and sometimes the cost benefits are worth it.

So I recently bought a Sony 35mm 1.4 GM lens. The first alarm bell was that there was no void sticker on the box when they sent me a "dispatch" photo of the product. When it arrived the bubble wrap around the lens smelled fairly mouldy, so I checked the lens and sure enough there was a big old bit of dust or fungus inside the glass. I sent an image to e-infinity and they told me to send back the product (and by email confirmed they would reimburse me for the postage and send me a replacement lens).

Unfortunately, while they have refunded me for the lens (even though I asked for an exchange), they are refusing to refund me for the postage until "Sony confirms there is a manufacturing fault". This is nonsense - the lens is faulty, regardless of whether it's Sony's fault. I think e-infinity have stored the lens in poor conditions, hence the fungus and smell.

Anyway, I have now found the lens at the same price from a very highly rated grey importer and will ask my bank to process a chargeback to e-infinity for the postage cost.

Have bought some very expensive canon lenses and saved several hundred pounds
Just ordered another new camera and my experience is very positive

I've purchased a number of items from e-infinity, in the knowledge that if something went wrong with my item I would have to rely on them rather than the manufacturer to honour the warranty. It's always a worry but you have to balance it with the, often significant, price savings.
Recently I purchased a FujiFilm 33mm/1.4 from them as well as a camera body, and after a couple of months the lens stopped working, with an error message on the body. After going through some diagnostics they told me to get a quote for repair, the only quote I could get was from FujiFilm themselves. They saw the quote, told me to get it repaired and send them the invoice. I did this, and they reimbursed me within 4-5 days of receiving the invoice.
Items purchased from them can take quite a bit of time to arrive, but now I have had experience of their customer service I would have no problem buying from them in the future.

Bought a Tamron 150-600mm G2, good price, received very quickly and that's where the good news ends. I have spent over a year to date trying to get the faulty lens repaired or replaced under their warranty, I had to pay an extra £100 for the repair, the lens eventually was returned repaired to a standard but when I received the lens the tripod mount was missing and had not been replaced when the repair was completed. I am still trying to get them to answer my e mails and online 'Contact Us' forms but they are just ignoring me. the hassle is not worth the potential saving and in this case I still have an unusable lens so a complete and utter waste time and money. recommendation for everyone Buy from the manufacturer or their recommended agents not from E-Infinity.

Always deliver in a timely fashion as ordered but somewhat worried that they use yodel for deliveries from past experience as this company has been awful
However they delivered as said this time!
Thumbs up for e infinity but wary of yodel!!!!!!

when i compared the prices of the sony rx100 vii i was suspicious but i ended up buying it and my camera arrived with a week after the purchase and i am very satisfied with the price and the product 100% satisfied with my first purchase

Ordered for the first time in December. the communication is a little slow but the product came around two weeks later. Happy.

I've seen a lot of bad reviews of this company, so wanted to add mine in order to give a balanced view.

The poor reviews did worry me, but I took a risk and am pleased to say my experiences were mostly good.

I think the best thing to do is to split this review into plus and minus points.

So, good points...

1. They saved me a lot of money -- more than the other popular 'grey market' sellers and £700 over standard UK prices.

2. My goods, a lens and a battery grip, arrived 9 days after ordering -- including the weekend.

3. The boxes were sealed; the items brand new and in expected condition.

Bad points...

1. The tracking information was a bit hit and miss -- I got the royal mail tracking number, but it didn't update for a few days. When I finally received the tracking update I had to wait for the delivery the very next day.

2. The tracking link in the email did not work -- I had to manually type the number into the Royal Mail website.

3. Communication could have been better; a phone number would have given me more confidence.

4. You can use PayPal, but you need to 'activate PayPal by clicking on the logo on their 'about' page -- if you don't know this, you'll be forced to use your card details with a different processor.

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Hopefully I will not need to use any warranty service, but if I do I will update this review accordingly.

I think they could do better to give potential consumers more confidence, but based on my experience I will probably use them again.

I have bought cameras and lenses from this company for several years now. Their service is always excellent. A couple of days after placing an order you are emailed a photograph of your item, a couple of days after this you are emailed UK tracking information.Like other HK sellers they ship to a handling agent in the UK who then passes them on to couriers. Their customer service is excellent and if you change your mind in 14 days you can return it to a UK address. For prices that are 20-30% lower than the UK they are excellent. If you're not happy with the way they do business, pay the extra and buy from a UK seller.