E Bikesdirect Reviews 

Excellent service from start to finish, and I’m really pleased with the quality of the bike. The team clearly know their stuff and were more than happy to help with a few follow-up questions over the phone, excellent customer service. Delivery was on time and easily tracked. I can highly recommend.

usless & lie and a stressfull buy .. full of limp under the cap ... so miscomms are rife & acuse the customers of being somewhat of a pain by sending sacastic emails customer service is a joke .. .. full of half truths when they reply ... plenty of other bike sellers out there i would suggest shop around & read 1 star reviews .. they all cant be wrong .. depending how this pans out i am seriously contemplating sending my whole story to BBC .. watchdog ..

I chose E Bike Direct because they advertise same/next day delivery, and the website clearly stated 2–3 days. After 3 days with no updates, I contacted them and was told the bike first needs to be checked, which takes an additional 5–7 days before dispatch — meaning the real delivery time is around 10 days.
This is not what is advertised. I cancelled my order and bought the same bike on Amazon with next-day delivery (still sold by E Bike Direct). The same applies on eBay, where faster delivery options are also available.
Selling the same product faster through other platforms while delaying direct orders is unacceptable. Avoid buying directly from them.

Excellent experience from choosing bike to delivery. Spoke to Garf about cycle to work scheme. Having spoke to many other online shops and getting no where, he helped me sort it all out. I had an idea of what bike i wanted but he helped me pick the right bike for me and I ended up with a miles better one for less money. Kept the bike for me until the voucher arrived then delivered on a day to suit me. Made the whole process really easy and I have recommended them to friends already. I will be using them for any future purchases.

Please be aware before buying something from this website,because if you order wrong size or if you want to return a product back,the don’t give you refund back,still waiting for refund since 3 weeks when l return the product back and they said they didn’t received the product,but on royal mail website is saying they received!

Purchased a brand new E-bike in July 2025. Paid £700 for it.

I'm a fair weather cyclist and the bike has never seen the wet weather. It has always been kept in a shed.

Although the bike itself is immaculate, the pedal cranks have rusted and pitted.

I have brought this to the companies attention and have been told that they're painted steel and this would happen. On a bike that's only 8 months old.

Not a quality purchase and not an adequate answer

Edit: company has since been in touch and are sending me some replacement cranks. Review will be further updated depending on the result.

The guy was really nice when I phoned but failed to call me back as promised, took my £3000 elsewhere!

We bought a kids bike for my 3yr old grandson and when it arrived it looked superb... it was an Italian Dino 12" bike and the quality looked great on 1st inspection. Unfortunately we then realised that the rear sprocket was a 'fixed drive' with no freewheel option, which meant that if my grandson took his feet off the pedals they would continue to spin and bash him in the legs, so he immediately fell out with the bike and went back to his balance bike.
The fixed sprocket wasn't something that was highlighted on the advert when we bought the bike, so I contacted e-bikesdirect regarding the problem and even through we were just outside the 30-day returns window, they completely understood our concerns and were happy to help without question.
I would have been happy to try and retro-fit a freewheeling sprocket to the bike, but this wasn't going to be possible, so Archie at e-bikes suggested some options and with his help and advice and sending my grandsons measurements backwards and forwards we agreed that a 14" Dino bike would be the best alternative solution, and Archie at e-bikes arranged to collect the 12" bike and then replace it with the 14" model. We just paid a collection fee and although the replacement bike was more expensive they went 'halves' with us on the extra cost, which was a gesture above and beyond our expectations.
Throughout the process Archie and e-bikes were incredibly helpful and this whole process, which could have been so problematic, and a right old ball-ache was made an absolute pleasure by their help and razor-sharp communications.
Thanks so much... we really appreciate all your help and support. And thanks from Rex who will benefit enormously from this replacement bike.
Kindest regards
John Taylor (Barnoldswick, Lancashire)

Ordered my new bike from company and communications at 1st were not great. I eventually emailed company and Garf replied and said he would look into my order. My order was initially late getting delivered but Garf phoned me personally to say it would be ready by the Monday and would be shipped out,and it was. The bike I received from company was well packaged and in great condition when I received it as I expected. Only let down for me was the initial comms from company which could be better, otherwise I'm happy.

I am extremely disappointed with how my recent purchase has been handled.
My first bike from you was excellent and the service was great, which makes this experience even more frustrating. The second bike arrived faulty and had to be returned. As compensation, I was promised a gift and specifically requested a bike bag — this was never sent.
I have now also had to purchase a replacement rear wheel at a cost of £200. I was clearly told it would be dispatched on Monday via 24-hour express delivery. It is now Thursday and tracking shows it has still not been sent.
Paying £200 for a wheel is expensive enough without being misled about dispatch times. The repeated issues, lack of follow-through, and poor communication are unacceptable

Had a great experience buying from Ebikes direct, from first contact to delivery every went very smoothly, Great deal on the bike in stock ready for despatch.
my main concern was my new haibike been delivered without damage, reading some reviews but was updated on the delivery and arrived when it should, very will wrap and packaged up, wouldn't think twice in using Ebikes direct again, probably next year
Thank you

I had a great experience with eBike Direct and couldn’t be happier with the service. I was served by Garf, who was extremely helpful from start to finish. He guided me through the Ride2Work voucher process, arranged a test ride for the bike I was interested in, and had everything sorted within just a few days.
The bike arrived fully assembled, which was a nice bonus. As the shop isn’t far from where I live, I chose to collect it, but delivery was also offered, which shows how accommodating they are.
Overall, I’m very happy with the service I received—professional, efficient, and friendly throughout. Highly recommended!

Ordered bike in November, arrived with buckled wheel

They wont give me the returns process and wont send a replacement wheel. They have been promising since 1st December even going to the trouble of creating labels so I get a tracking number then not sending it.

Doesnt make sense to me unless they have plans to close their doors! Taking everyone's money with them

It's a genuine provider, but very unreliable. Parts of my order was missing, and then I also had to get in touch about a faulty part in my bike. On each occasion customer service reps promised callbacks from technicians etc. but never following up or replying to emails. Literally everything I had to do required multiple chasers and reminders. All in all not recommended, unless the bike you want is significantly cheaper than elsewhere.

With a few teething issues now sorted, I can tell their team is great! Cyclescheme voucher processed last Thursday, and the bike was delivered yesterday. Excited to try it out tomorrow on my first ride! Thanks to Garf, Fiona, Archie and the rest of the team.

Initially, the wrong bike was delivered to me. With all companies, occasionally mistakes happen. However, the Customer Service staff were superb. Within 90 minutes of my first phone call to them, they had arranged a pick up of the wrong bike, and arranged a special overnight delivery of the correct bike. They really have been outstandingly good to deal with. First class.

I placed an order over a week ago based on their promise of "2-4 working days" delivery. It has now been 6 days, and my experience has been a nightmare.

Misleading Status: My order is marked as "Completed" on their website, yet I received no bike.

False Information: The courier (BJS) emailed me explicitly stating they could not deliver because they "have not received the stock from the retailer."

Terrible Service: When I contacted E-Bikes Direct support, they ignored the courier's message and lied to me, claiming a "delivery was attempted today." This is impossible. I took a day off work to be home, and the courier already confirmed they don't even have the item!

They are taking money for items they don't have in stock and then gaslighting customers when asked for updates. This was a gift for a person with a disability who has been eagerly waiting, and this situation is causing unnecessary stress.

Avoid this company if you want an honest transaction

Fast Response and professional staff

Absolutely outstanding service from start to finish. Very pleased with everything. Faultless.

Ordered the bike on Monday and was with me by Thursday. Would highly recommend these guys.

First class service and fast delivery. I had a small issue with the charger plug but a new one was posted out urgently and all sorted. Good communication and excellent after sale service. Highly recommended.