E Bikesdirect Reviews 

Amazing customer service. Prompt delivery.

Brilliant. Thank you

The warranty department at E-BikesDirect has been outstanding in its level of service, I have had what would in "normal" time have been a couple of simple problems. The team at E-BikesDirect especially Darren, have been wondering in helping resolve the issues. They keep in contact with you and alway follow up and query quickly and efficiently. I would definitely recommend this seller on the warranty department alone, they are a credit to the business.

Shonky service. Trike arrived nearly two months later than I was told when I ordered and paid for it. When it finally arrived it was damaged and the brake didn’t work and still doesn’t. I’ve rung and rung, sent photos and left numerous messages over the past weeks but I’m still waiting for David to get back to me about the damage and Darren to contact me about the brakes. So right now I have a £2k+ lump of unsafe tripe that I can’t use because it’s unfit for purpose .
What does it take guys???

Really pleased with ebikes directs customer service team.
Garth and Danny helped me with an issue I was having and my new bike Is fantastic and pleased with the service I have r recieved.
Ms T Sethna

Brilliant customer service From start to end looking to help customer in best way clear and informative

Would definitely use again

Amazing service from initial enquiries to actually receiving delivery of my new bike. Living on an Island has many downsides, one being the ability to get special items. Having placed an enquiry email, I received a very prompt reply, followed by a phone call to answer all my questions before placing an order. I was told a delivery date, and true to their word the ‘special item’ arrived, safely packed. All staff that I had any contact with were knowledgeable and efficient, I also realise that there are other members of staff that I didn’t need to have contact with, but are obviously involved in the packing and distribution of each and every order. So well done team.

Thank you for amazing customer service from Rob at E Bikes. We had to exchange a bike through damage in the post and nothing was too much for Rob. The bike was exchanged within a couple of days and the new bike is lovely and very good value for money. Thank you Rob, it was a pleasure to deal with someone as helpful as you. I shall be recommending E bikes to everyone !!

Excellent customer service and help from David who certainly knows his bikes and was very professional. It was a pleasure to buy a bike from them. Delivery was seamless and arrived when they said it would and I’m loving my Ebike. I would recommend E Bikesdirect with 5 stars. Thanks for all your help and advice.

David helped me from start to finish and gave great advice and information on best bike to buy and additional accessories to purchase too, all within my cycle to work scheme voucher budget.
I cant thank him enough for being so attentive and patience.

Bought an electric bike from them that was defective from the manufacturer, I contacted their customer service and they sent the parts I needed the next day. They also offered to cover the costs of a local shop to fit the parts. Great experience.

There communication was friendly and helpful.

Purchased a folding electric bike from these guys and the service was first class, from quote to purchase and delivery.

Three months in I had an issue with the bike (due to user error) which they tried to help me fix, as it was a bit more complex they emailed and confirmed a brand new bike would be sent out to me and within 2 days I received a new bike and they arranged collection of the old one!

Absolutely fantastic service, they deserve more than 5 stars I can give!!

Cheers guys!

Originally order a haibike Full suspension, only to be told before delivery that the bike was damaged, E-Bikes direct offered me an alternative bike which was an upgrade, which i am delighted with. Excellent customer service and delivery at the time i was told my delivery would land. Highly recommended.

I have just had the most heart-warming experience from EBikesdirect.
I own a Batribike Breeze (not the most fashionable as electric bikes go) and lost the manual.
I explained by email that I am a single woman and do my own repairs, but desperately need the manual to guide me.
Within the hour they had replied saying that they were on the case and just half hour later emailed again with a link to the manual.
I was delighted, not only with their efficiency but with the way they took me seriously and genuinely wanted to help. I promptly printed out all 27 pages. Job done!
Thank you EBikesdirect!

Just received my Haibike Fullseven 4 and couldn’t be more satisfied with the service I received from Danny and David. I had a Halfords cycle to work voucher which they were happy to accept and pre-ordered the bike early September. It took ages for me to receive my LOC but nevertheless they reserved the bike for me. The bike came extremely well packaged from a good courrier and had been very well assembled.
Will definitely use them again.

Over the years I have purchased a number of bikes from E.Bikes direct and to be honest you cant fault them.Their customer service / team is superb as are their bikes and products. Their bikes arrive on time and are packaged correctly with never any damage. A special thanks to Garf and Danny who are also so helpful.

Had excellent customer experience (from Davey) from start to finish - from advice on best bike to buy, to assistance when delivery was delayed. Email responses were quick, replies arrived when promised. Very efficient.

The bike I ordered was an ex-demo model (Dawes Breeze step-through) which had been reduced in price. It arrived very quickly and looked great. However, there was a loud noise coming from it when I rode it, which seemed to get worse. Darren in customer service advised me to try several things, none of which worked, and in the end we had to pack it up and send it back as a return. I ordered an upgraded model (Raleigh Motus GT) and paid the difference in price. Because of the delivery driver situation at present, it all took a long time, during which Darren kept me informed about what was happening, he was so helpful, I was very impressed with how patient he was with my worries about the delays. Yesterday my new bike arrived, looking fantastic! It's the best bike I've had, ever! looking forward to many many miles of cycling! I've only had one spin on it so far, and it's great! powerful motor, easily manouverable despite how heavy it is - it's very well built, very solid, and a nice green/black colour. I'm looking forward to many miles of cycling in the next few years! Again, a big thank you to Darren, in Customer Services!
Edit at 6 May 2023: I use my Raleigh Motus every single day and I still love it! It's a fantastic bike and I'd recommend it for whizzing around the city!

The easiest 5 star I've ever given a company.

I wanted to get my bike through the Bike2work scheme. The process was a little bit lengthy but E Bikes Direct kept my desired bike reserved for quite some time for me of which was really appreciated.

Once the scheme had been approved, they helped me along every step of the way and notified me at each stage of processing. The bike was processed and sent to me within the week.

During my purchase, I have spoken to several staff from this company and their response times are fantastic. I never waited over 5 minutes on the phone and they usually got back to me via email within half an hour mostly.

Big shout-out to one of their customer services staff Danny whose had to bear the brunt of my enquiries. He has frequently gone above and beyond to really make me feel valued as a customer.

The product it's self (Crussis Guera E-Bike) is AMAZING! Although I've only just really had chance to test it, I've loved every minute so far.

All in all, fantastic company, fantastic product and I look forward to shopping with them in the future and will be recommending this company to all of my friends and family!

Very smooth handling of returned item thanks to Davey Johnson!