Dyson Deutschland Reviews 

V12 slim motor broke after 2 years. Ordering a replacement part through the Indian customer support is complete ass. First time the order was cancelled after 10 days due to "technical error". Still waiting for the device after the second order

This is what I call true customer service. You genuinely feel cared for, and that’s rare these days. After my recent interaction with Dyson’s support team regarding one of my devices, I’m now even more impressed and confident in both their products and the service they provide.

One start is a generous offer! The worst customer service I have ever experianced, they are rude, they do not speak the language (and the translator AI does not give understandable translations), but that all would not matter, I have sent my device to exchange, now over 40 days since they recieved it, but has not returned the new one, always finding another reason why it can not be sent yet. It's terrible, terrible service and the devices. Please do not waste your money on them!

DYSON – You’ve lost a loyal customer. And I think people need to know why!

I never thought I’d be writing a complaint like this, but here we are.

I bought a Dyson product (an expensive one, as always) while on holiday abroad, assuming, like any reasonable person would that a global brand known for premium pricing and premium service would support their products globally.

Wrong!

After my device stopped working, I contacted Dyson customer service in my home country, only to be told:

“We can’t help you. Dyson Dubai have rejected the replacement and said you must contact the number on the invoice where you purchased the product” So basically go back to the country you purchased it in.

Excuse me?

This isn’t a small market stall or some back-alley bargain bin. This is Dyson, a global, premium, tech brand.

What they don’t tell you upfront:

If you buy a Dyson product while traveling (even from an official store), and it breaks, you’re on your own unless you physically return it to that country.

No repairs.
No replacements.
No help.

If I bought an iPhone in New York and it broke in London, Apple would fix it.
If I bought Bose headphones in Sydney and they stopped working in Toronto, Bose would fix it.

But Dyson? They shrug.
"Go back to where you bought it."

So unless I want to book an international flight to get my hairdryer repaired…… tough luck.

No clear warning.
No global support.
No accountability.

For a brand that charges hundreds (if not thousands) for its devices and markets itself as a leader in innovation and customer care, this is not just disappointing - it’s shocking!

Adding insult to injury, the Dyson customer support is beyond shocking to say the least. I had to give them five calls and with every call I had to explain the situation over and over, after apparently each staff documented the issue to its case no.

It took literally six phone calls to get return label out of Dyson Germany.

I don’t know when last I have seen so much incompetence employed at one company, and staff who can’t speak the language clearly either.

For a brand that charges premium prices, Dyson delivers bottom-tier service.

I used to recommend Dyson to friends and family. Now I’ll be warning them instead.

Do better, Dyson. Your customers deserve transparency. And basic respect and global support!

Your customer service always attempts to postpone/delay your service; this is not the first time it has happened.

The bot made an mistake and it was never corrected

DYSON CZECH REPUBLIC - BUT I CAN SEE ITS A GLOBAL ISSUE .The worst experience I ever had with any warranty claim . Customer service is outsourced and for 6 months now they are telling me that they ordering system is not working . All I need is my brush to be replaced. I end up being on probably 10+ chats with them in last 6 months. They are either lying that part will be shipped within 48h or faking that they system just stopped working. NEVER BUYING dyson AGAIN . @Dyson case 37924168 or 38200089 //

I bought a Dyson expecting quality not only from the product but also from the customer service. Sadly, that has not been the case.

After my device stopped working, I contacted support and was told they would get back to me. Nine days later, I’ve had no real help — only repetitive questions I’ve already answered. My device is unusable, and Dyson’s after-sales service has been disappointing at best.

For a premium brand, this level of support is unacceptable. Don’t be fooled by the shiny marketing — Dyson’s customer service is far from premium.

Eventough Dyson claims to refund you in 14 days, that is not the issue. It has been almost 2 months by now, I have contacted Dyson multiple times, but all I got was that some teams are on it and that I should receive my refund in 14 days - now it is 2 months and still no refund at all. These guys look like a total scam, nothing more.

My Dyson ventilator and humidifier was partially broken, the sensors didn’t work anymore, and thus the air cleaner and humidifier, but the ventilator still did, so I’ve sent it to the Dyson repair service. Shortly they replied that they couldn’t fix it and would sent me my device back to me. This was on July 17th 2025. since than I still have not gotten my device back, after several chats with Dyson support team via WhatsApp and calls nobody has replied and given me any information where my device is. I wrote also several emails, nobody has replied for many weeks. It’s been really hot in Berlin the last days, it’s really hot in my apartment. I’ve purchased the Dyson device for more than 600 euros and this is how bad they treat their loyal customers. I have purchased over 4 very expensive devices from them and this is how they treat me. I’m never buying anything from them again and my advice to everyone not to do so either. the Dyson Support quality is not customer friendly and understanding at all. Really disappointed.

After three months the roundbrush melted and the dyson broke. It's been three weeks since i sent it in for repair and all i hear back (when i call) is: we don't know why it's taking so long, but we can't do anything. This is unacceptable for such an expensive product.

I sent my Dyson device for repair via DHL on July 29th, and according to the tracking information, it was successfully delivered to Dyson on July 31st. However, I never received any confirmation email, nor was I informed of the device’s status.

I contacted customer service multiple times via WhatsApp, but all I received were copy-paste responses that failed to address my concerns. They told me that my case had been forwarded to a “specialist team” who would not contact me directly, and that the issue would be resolved in 5–7 working days. That period has already passed, and I still have no idea where my machine is.

I am extremely worried that my device has been lost, and I feel left completely in the dark. The lack of transparency and responsibility is unacceptable for a company like Dyson. I simply want a clear update on the status of my device and reassurance that it hasn’t been misplaced.

If you are reading this from Dyson, please treat this as an urgent request and provide a proper response beyond automated replies.

I sent my device to Dyson for repair on May 7th. They promised it would be fixed and returned within 5 working days. Weeks have passed, and I still haven’t received my device or any real update.

They even closed their comments section in social media instead taking an action and solving people’s problems because no one can get their device back.

I contacted their support team countless times, and every time I was told: “Someone will contact you within one working day.” That never happened. Just copy-paste responses and empty promises.

At this point, it feels like they’ve taken my device and disappeared.
No accountability, no proper communication, and no resolution.

I ordered a dyson but couldn't be delivered by DHL, DHL lost track of the package and they didn't wanna refund me nor send me a new one. Since price has increased they didn't want to offer me same price. Their customer service is so bad, they don't offer any solution. here is the id of customer request:

I first contacted the support team on May 16th regarding a problem with my vacuum. I was informed that the necessary replacement part was out of stock but would become available soon, and that I would receive a notification once it was ready. Unfortunately, I never received any follow-up.

After waiting for 30 days without any update, I contacted customer service again. To my disappointment, I was asked to go through the exact same troubleshooting process for a second time. This time, the agent informed me that I needed a new battery. I explained that this was not the part I had been waiting for, but he insisted I try the battery first and assured me that I would receive it within a few days.

While the battery did arrive, it turned out to be the wrong model, and therefore unusable. I contacted support once again. The agent I spoke to this time was extremely unhelpful. He was slow to respond and showed no empathy or urgency. When I expressed my frustration and asked to avoid wasting more time as I had before, he offered no apology. Instead, his response was dismissive: "So you want to order the part or what?"

Ultimately, he told me he could not order the part himself, without giving a clear reason. He said someone from the team would contact me within 3–4 days. Once again, I was left with no clarity or assurance. Despite my repeated efforts and the long wait, I felt my concerns were not being taken seriously.

I mentioned that if I did not hear from the team soon, I would escalate the matter to management. This too was met with indifference—no apology, no acknowledgment.

As expected, no one contacted me after the 3–4 days had passed. So, once again, I called customer support to ask what was going on. I was then told that the part was still out of stock. I want to be clear: I fully understand that items can be delayed or unavailable — that is not the problem. What I do find unacceptable is being repeatedly told that someone will contact me and then being completely ignored. I made it clear during the call that if a promise to follow up is made, then proper communication should absolutely take place.

This experience has been extremely disappointing. I have always appreciated Dyson products, but this level of service is unacceptable. I would greatly appreciate it if someone from the management team could review this situation and assist in resolving the issue promptly.

I have previously made a purchase on this site and had a positive experience, but now I tell myself that I will never contact them again. I placed an order and received a confirmation email and I was very happy. But 5 days passed and I still haven't received an email with shipping details. And I had to go through a million WhatsApp surveys to get information about the status of my order. And it turned out that it was cancelled by the store and I never received any confirmation about it. Well, they told me to wait for a refund. I placed an order for this product again on the same day, since it was in stock on the site and for this order they simply wrote off the money and nothing, I didn't even receive an order number or confirmation email. And instead of receiving the order I ordered and paid for, I was asked when the money would be refunded. And you constantly wait 14 working days, wait again. June 4 was the first order and on June 28 I received a letter saying that the site does not charge anything until it is sent and to sort it out with your bank. I applied for a refund to my bank and it will last another 55 days. I ordered a product that was in stock, I paid for it, and as a result I only got a headache with endless proceedings. And the worst thing is that I made a 2nd order for this product and the same circle of hell awaits me again. So think 100 times before buying anything in this store

Ich habe einen Dyson Hot and Cool purifier formaldehyde gekauft. Nach 2 Wochen defekt. 5x Hotline Kontakt. 3x Ankündigung-Lösungsvorschlag innerhalb 48h. Es kommt gar nichts. Dieser Support verdient den Namen nicht. Dem Händler habe ich geschrieben, dass ich das Gerät zurück geben möchte. Keine Antwort. Ich könnte mich übergeben. Und wenn ich diese Bewertungen vor 3 Wochen schon gekannt hätte, wäre der Kauf sicher nicht erfolgt.

Terrible delivery time. No informations online (still says 1-2days) been waiting for two weeks now and the product is definitely going back (because they do not let me cancel the order) That’s what you get when you buy expensive vacuum! Bad Job!

Dyson hairdryer has a temperature that will not burn your hair and it's super powerful. I regret that I did not buy it sooner. It is a small change that makes my life quality better as I wash my hair everyday, and usually drying hair takes so much time because of the low porosity of my hair.

Good price and good quality and fast delivery.